Praxis’ Post

📣 Customer Care Advocate: The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits […] #remotejobs #workingathome #workingfromhome

👩💻 Looking for a 📣 Customer Care Advocate: The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits […] #remotejobs #workingathome #workingfromhome

📝 Apply to be a 📣 Customer Care Advocate: The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits […] #remotejobs #workingathome #workingfromhome

In my journey through the business world, I've often heard about the importance of marketing and sales. They're seen as the keys to success because, no matter how amazing your product is, if people don't see it the way you do, it's kind of useless. However, today, I've come to realize that to truly excel as a founder or manager, one must first understand the essence of customer care. Working as a customer care executive provides invaluable insights into the intricacies of customer relationships, nurturing qualities like emotional stability, patience, empathy, and soft skills. Undoubtedly, the role of a customer care executive is one of the most underrated in any organization. They bear the brunt of customer frustrations daily, yet they have to handle it with grace and resilience. A recent interaction with a customer care executive from Niva Bupa Health Insurance made me realize the immense effort and patience required for this role. The call lasted over two hours, and it made me realize just how much effort it takes to listen and address concerns, even when there's no quick fix. This revelation prompts me to shed light on the often-overlooked life of customer care professionals. They navigate between the demands of the system and the expectations of dissatisfied customers, all while maintaining emotional stability—a feat that I consider one of the toughest in any profession. While the situation wasn't resolved instantaneously (which, to be fair, could be due to factors on both sides), the exceptional service provided by Niva Bupa left a lasting impression. I must commend Niva Bupa for their exceptional customer service. And a big shoutout to Mr. Danish (I don't know him in person), who showed me what true patience and dedication look like by taking a 2-hour call with a customer. Reflecting on this experience, I recognize the crucial role that patience and emotional resilience play in managerial positions and personal growth. I firmly believe that every senior manager should consider spending time in a customer support role. Imagine the impact on leadership if everyone understood the intricacies of customer challenges. It would foster empathy, resilience, and ultimately, better business decisions. I would greatly appreciate it if Niva Bupa Health Insurance could pass this post to Mr. Danish as well.

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Good account managers are paramount for fostering client relationships, driving business growth, and ensuring long-term success. They act as the crucial link between insurance companies and their clients, ensuring exceptional service and satisfaction. Some traits that STRONG account managers possess, besides stellar customer service, include: → Building Trust and Nurturing Relationships: A good account manager excels in building trust and nurturing long-lasting relationships with clients. They have EXCELLENT communication skills, actively listen to clients' needs, and provide tailored solutions that address specific challenges. Their ability to establish trust is the foundation of successful partnerships. → Driving Client Success and Retention: Account managers play a vital role in driving client success and retention. By closely understanding their clients' businesses and goals, they proactively identify opportunities to add value, provide strategic guidance, and leverage insurance solutions that meet evolving needs. Their commitment to client success directly contributes to customer loyalty and long-term growth. → Deep Industry Knowledge, Problem-solving and Adaptability: A good account manager will have deep industry knowledge and keep up with the latest trends and regulations within the insurance landscape. This expertise allows them to advise clients on emerging risks, provide comprehensive coverage options, and navigate complex insurance portfolios. Their insights and guidance make them trusted advisors for clients. If you're looking for an Account Manager (Personal OR Commercial Lines), I'm currently representing some of the best passive talent in the industry! #Insurance #InsuranceIndustry #AccountManagers #Hiring #TalentAcquisition #Recruiting

 4 Winning Strategies for Insurance B2B Lead Generation Welcome to the fast-paced world of B2B lead generation for the insurance sector! It's an industry where every phone call, email, and message on LinkedIn has the power to turn a potential client into an active client. Insurance professionals are always looking for new and creative ways to engage their audience and produce leads. These leads can propel business expansion in this ever-changing market. Read the full article here: https://lnkd.in/gjMWKDSi

What is it that the best #AccountManagers do to set them apart? A question posed to us recently during a workshop - so we got a few people round the table and collated our thoughts based on the best people we had all seen over the years. I drew some of my inspiration from a former colleague, George Maxwell (who I know many of my contacts will have come across during their time at RSA, Brit Insurance, Covéa Insurance, QBE Insurance - either as a colleague or an attendee at one of many workshops or events George supported throughout his career - both as a consultant and in his very active role with the Chartered Insurance Institute). In this article we talk about - ability to develop and manage relationships - gathering and using insight from the client, their industry and their own business to identify opportunities that will will generate mutual value - co-creating and driving plans that bring the identified value to fruition - and last 'presence' or gravitas My colleagues drew from their own role models to distil their attributes into the above four capability areas. We would love to give you the opportunity to contribute to this post by sharing your own thoughts on: 1. Someone that you have always held up as a great Account Manager - give them a shout out here. 2. What you think a great Account Manager does that sets them above the rest? #accountmanagement; #relationships; Dr Mark Hollyoake Peter Lavers Paul Cranston, MBA Ellie L. Gary Lunt David Brown

Excellent article on #accountmanagement from Alan Thompson via Customer Attuned. I particularly like no. 3 - Account managers create a plan and deliver it with the customer. This is a key aspect of #customercentricity. #leadership #KAM #peopledevelopment #staffdevelopment #salesskills

🌟 Attention B2B Sales Professionals! 🌟 Are you looking to add more value to your business relationships? I’m Victor, a dedicated insurance agent specializing in protecting and empowering businesses through comprehensive commercial insurance solutions. In today’s unpredictable business environment, ensuring that companies are adequately protected is more important than ever. I’m excited to announce our new Referral Partner Program designed specifically for B2B sales professionals like you! Here’s how we can succeed together: 🔹 Enhance Your Offering: By referring your business clients to us for their insurance needs, you’re not just providing them with top-tier protection – you’re adding immense value by helping safeguard their operations, employees, and future. 🔹 Earn Generous Rewards: For every referral, we offer attractive incentives. This isn’t just about business; it’s about building a mutually beneficial ecosystem where everyone wins - especially our mutual clients. 🔹 Build Stronger Relationships: Your referrals reflect your commitment to your clients’ success. Partnering with us means you’re looking out for their best interests, reinforcing trust, and deepening your professional relationships. 🔹 Stress-Free Process: We handle all the heavy lifting, from comprehensive risk assessments to customized insurance solutions. Your referrals will be in good hands, and you’ll be kept in the loop every step of the way. Whether your network includes startups or SMEs, our tailored insurance solutions cover a wide range of industries and risks. Let’s work together to ensure our mutual clients have the protection they need to thrive in today’s business landscape. Interested in learning more about our Referral Partner Program and how we can collaborate for mutual success? Let’s connect! Drop me a message here on LinkedIn or email me at victor.echeverria@goosehead.com. Together, we can create a safer, more secure business environment for our clients. Looking forward to partnering with you, Victor • • • #B2BPartnerships #InsuranceSolutions #ReferralProgram #BusinessGrowth #CommercialInsurance #ProtectYourBusiness #NetworkingOpportunities #RiskManagement #networking