Precisely’s Post

Building lasting customer relationships demands that businesses continuously adapt their communications to proactively address their customers' evolving needs. However, business leaders often face challenges in swiftly optimizing these communications to keep pace with these changes. View our on-demand webinar to learn how to take the efficiency, agility, and customer centricity of communications to levels never seen before, and see why some organizations report ten times (10x) faster template updates while reducing compliance risks. https://okt.to/iKAXxa #CustomerCommunications #CustomerCommunicationsManagement #CCM #CCMTools #CX #CustomerExperience

Revolutionise Customer Communications by Updating Your Legacy Systems. Should you digitise your communications? Yes! Empower your business with our 7-Step Checklist. Streamline processes, save costs and enjoy the benefits of a digitalised approach. https://lnkd.in/e3Y6qbxi #CCM #CustomerCommunications #DigitalTransformation #RegulatoryCompliance #BusinessTechnology #Modernization #NirvaUK #CommunicationManagement #StayAhead #TechUpgrade #BusinessSuccess #ComplianceMatters #RiskReduction #LegacySystems #FutureReady #BusinessEfficiency #DownloadNow #Guide #Expertise #TechnologyUpgrade #CX #CustomerExperience

What’s trending in customer communications in 2024? Find out how the right CCM technologies will help you optimize your EX to deliver a consistent CX in the new year.  https://bit.ly/3RQUYqD #customerexperience #ccmtechnologies, #ccm #ccmplatform #customerjourney

Continuous customer engagement is incredibly powerful in achieving optimized government functionality. This involves critical innovation that needs to happen faster and more often. A human-centered design (HCD) framework engages individuals for organizational innovation. Put humans at the center of your organization and learn more about Humanly™. // #PeoplePoweringPossible #InnovationAtLMI #HumanCenteredDesign #HCD //

As an HCD practitioner (who trained under Molly Weisse-Bernstein, presenter in the excellent video below), I've seen first-hand how asking better questions leads to better outcomes!

This is how CX can be your ultimate accountability Partner! In business world, accountability is key to success. However, Did you know that CX can play a pivotal role in holding your business accountable? Here's how: 1. Setting Expectations: CX helps set clear expectations for customers regarding product/service delivery and support, fostering trust and reliability. 2. Feedback Loop: CX provides valuable insights through customer feedback, enabling proactive improvements and problem-solving. 3. Consistency and Reliability: Delivering a consistent and reliable experience across all touchpoints reinforces accountability and builds trust. 4. Problem Resolution: CX equips businesses to address customer issues promptly, demonstrating accountability and commitment to satisfaction. 5. Building Loyalty and Advocacy: Exceptional CX fosters customer loyalty and advocacy, driving positive word-of-mouth and repeat business. By prioritizing CX, you are: - Elevate customer satisfaction to unprecedented levels. - Fortify accountability within your business's DNA. - Lay the groundwork for sustained, long-term success. Time to embrace CX as your trusted accountability partner! PS: How else can CX contribute to your business's success? -------------------------------------- Follow me on; 👉 Waleed AlHamdan 👉 #WKHCX 👉 Activate the bell 🔔 #customerexperience #cx #customerservice

Are you ready to transform your customer communications? There’s still time to secure your spot for the upcoming Webinar by O'Neil Digital Solutions and Aspire! This is your opportunity to learn how leading organizations use data-driven strategies to revolutionize their customer experience.   🗓 Date: Tuesday, October 1, 1:00 PM (EST) ✅ Register: https://lnkd.in/g7F35zC3   In this webinar, we’ll dive into: • Key trends in Customer Communications Management (CCM) • Best practices for leveraging data to personalize and optimize customer interactions • Real-world examples of how data-driven insights are transforming customer engagement in healthcare, financial services, and insurance   Register today and be part of the conversation shaping CX’s future! https://lnkd.in/g7F35zC3   #CCM #CX #DataDriven #CustomerExperience #CustomerEngagement

By 2028, companies will replace many customer experience point solutions with broad, cross-functional suites to manage #CX at the enterprise level, a new study from ISG Software Research finds. The ISG Buyers Guide for Customer Experience Management (#CXM) assesses solutions that help companies manage the entire customer lifecycle. https://dy.si/oYzCf

Empower your communication strategy with Communication Genetics! Maximise customer engagement through effective, encrypted communications. With our global expertise, we tailor communication management strategies to fit seamlessly into your existing infrastructure. Seize every touchpoint opportunity with personalised messages, whether in print or electronic form. From statements to notices, each interaction presents a chance to enhance customer relationships and drive business objectives. Benefits include flexibility, efficient storage and archive solutions, adaptability to legacy and future formats, hardware independence, and personalisation. Revolutionise your communication approach today with Communication Genetics! https://lnkd.in/dThVT6Hi  #CCM #CustomerCommunications #DigitalComms #Engage #BusinessComms #EncryptedData #SecureComms #CustomerExperience #CX #BiDirectionalConversations #InteractiveDocuments 

Companies around the world are being challenged by rapidly rising customer demands for consistent, highly personalized interactions, not just across digital channels and devices, but also with every department and contact encountered. In response, they are shifting away from traditional Customer Communication Management (CCM) practices to Customer Experience Management (CXM). Read our latest white paper to learn more about the shift to CXM: https://okt.to/WNAwTV #CXM #CCM #CustomerExperience #CustomerExperienceManagement #CustomerEngagement