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Uploaded: 2024-06-05T00:32:05.350Z
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Description: Calling a business - convenient? or bothersome? PTP's Director of UI Design, Helen VanScoy, weighed in on the current state of the voice channel, how it impacts customer experience (CX), and how AI voice currently compares to human voice in our recent webinar. Check out the link in the comments to learn more 👇

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BLEND Localization

34,845 followers

4mo

Calling a business - convenient? or bothersome? PTP's Director of UI Design, Helen VanScoy, weighed in on the current state of the voice channel, how it impacts customer experience (CX), and how AI voice currently compares to human voice in our recent webinar. Check out the link in the comments to learn more 👇

5 Comments

BLEND Localization

4mo

📹 Watch our webinar recording to learn more: https://hubs.la/Q02xdPqt0 📊 Or, check out the results from our recent Voice CX Survey: https://hubs.la/Q02y-fHx0

2 Reactions

Daniel Rosenthal

Associate Provider Relations

4mo

It depends on the purpose of the call ... and what the expected outcome is. People do not respond to "robot calls", and many are seen as scams. In terms calling businesses, I think with phone trees, options to reach people, pressing options, robot calls also does not seem to make sense.

1 Reaction

Winnie Hayes

Customer Success Manager/IVR Account Executive at BLEND Voice | Localization + Voiceover | Coach at Row House

4mo

This is so interesting!

1 Reaction

Juncai Zheng

Chinese & English Life Science Translator｜iOS, Mac, Android Apps & Windows Software Localization Engineer｜WeChat & Instagram Influencer

4mo

Thank you. 😉

1 Reaction

Carmen Calabro

Director, Corporate Recruiting. Customer Experience, Cyber Security, Government

4mo

Great video Helen!

1 Reaction

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