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My colleague Colin McGee shares why you shouldn’t “Underestimate AI in Customer Experience & Advanced Technology Platforms.” Read more of his latest article in CMSWire. #cx #ai #experiencedesign #centric

Our Experience Design Service Lead Colin McGee details the many benefits of combining #AI and #CustomerExperience automation in this article for CMSWire 💡👇

As consumer demands escalate, businesses are driven to pioneer inventive strategies for seamless, personalized and efficient engagement. CMSWire Contributor Colin McGee explores why automating with AI in customer experience and investing in advanced technology platforms is critical for sustainable success. https://bit.ly/44FdE00 #customerexperience

🔓𝐔𝐧𝐥𝐨𝐜𝐤 𝐭𝐡𝐞 𝐏𝐨𝐰𝐞𝐫 𝐨𝐟 𝐀𝐈-𝐏𝐨𝐰𝐞𝐫𝐞𝐝 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐑𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐚𝐭𝐢𝐨𝐧𝐬🔓 Transform your business with AI-powered product recommendations for: ✅ 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐒𝐚𝐥𝐞𝐬: Personalised recommendations drive higher conversion rates by showcasing products that match customer interests and needs. ✅𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Create a unique shopping experience that boosts customer satisfaction and loyalty. ✅I𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲: Automate product recommendations and free up time to focus on growing your business. ✅𝐂𝐫𝐨𝐬𝐬-𝐒𝐞𝐥𝐥𝐢𝐧𝐠 𝐚𝐧𝐝 𝐔𝐩𝐬𝐞𝐥𝐥𝐢𝐧𝐠: Suggest complementary products to increase average order value and overall revenue. Ready to elevate your customer experience? Let's harness the power of AI together! 𝐋𝐞𝐭’𝐬 𝐜𝐨𝐧𝐧𝐞𝐜t: info@nexusflowinnovations.com - nexusflowinnovations.com #𝐍𝐞𝐱𝐮𝐬𝐟𝐥𝐨𝐰𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧𝐬#𝐀𝐈 #𝐒𝐚𝐥𝐞𝐬𝐆𝐫𝐨𝐰𝐭𝐡 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 #𝐍𝐅𝐈

Is your AI getting a little too personal? 🕵️♂️ Strike a balance: charm your customers without creeping them out! Perfect for small biz heroes looking to level up! 🚀 Read the article by founder, Jeremy: ➡️ https://lnkd.in/eWdpnCwW #SmallBusiness #AIPersonalization #AIForSmallBiz

At DATAMARK, Inc. we like to provide thought leadership - whether or not you are a client, prospect, industry insider, or casual passer by. Here is the latest on #AI including results of a #survey we sent to more than 15k people, asking for their #feedback. It is a quick read with the highlight (for me) being that 75% of respondents agreed that "customers would be 'somewhat' receptive to automated systems". Hmmm. Clearly not everyone thinks that using AI to replace the live agent is the best approach to their business. I look forward to your thoughts! #customerexperience #contactcenter #technologyadvancements #customerfirst

The Future of Business with AI! 🚀 AI will significantly improve how you enhance customer journeys, leading to better brand reputation and higher customer satisfaction. Don't miss out on the insights that can supercharge your business strategy! https://lnkd.in/e4vn-rTU #AIinBusiness #FutureOfBusiness #CustomerJourneys

In today's world, customers expect buying to be seamless and personalized. 🌎🛒 In this CMSWire article, Centric's Experience Design Practice Lead breaks down why combining #AI and #CustomerExperience automation is critical for sustainable success: https://bit.ly/44FdE00

In today's world, customers expect buying to be seamless and personalized. 🌎🛒 In this CMSWire article, Centric's Experience Design Practice Lead breaks down why combining #AI and #CustomerExperience automation is critical for sustainable success: https://bit.ly/44FdE00

If you’re looking for a compelling and detailed breakdown of the specific value and use cases of generative AI in customer experience, this is it.  My colleagues Dr. Mathias Kullmann and Oliver Ehrlich have contributed to a piece in Customer Experience Magazine (CXM)’s Review 2023. It cuts through the noise, giving practical ways to unlock AI’s potential for CX-led growth.  One standout for me: the telecoms company that innovatively used AI to build a customer service coaching programme, primed to increase call centre productivity by up to 15%.  #CustomerExperience #GenerativeAI #ArtificialIntelligence