VP, Global Solutions Engineering, Crownpeak | Private Equity Pre-Sales Leader | Agent of Digital Transformations | Executive Problem Solver
While your ability to connect with customers may be great, and you may even have empathy all figured out, one thing will send customers running in the other direction. Speed. As technology advances, customers want anything and everything with just a click of a button, not six or seven. The ability to streamline the digital customer experience is a great way to lose customers. Understanding your buying experience from the POV of a customer is the first step in realizing what can be done to give customers what they want as efficiently as possible while not compromising what aspects of CX your business is already good at. #CX #CustomerExperience #Efficiency #DigitalCustomerExperience #Speed
