The P.R. Group’s Post

A new report from logistics company Whistl has revealed the trends, consumer habits and changing attitudes surrounding e-commerce returns in the UK. It found that 71% of UK online shoppers return items ‘at least some of the time’. Read how Consumer expectations changing while e-commerce returns volumes grow 👉 https://lnkd.in/e4WaUXPi #Consumer #Expectations #Ecommerce #Logistics #Trends

With recent news reports from Retail Economics on the increase in checkout abandonment across e-commerce, here are a few tips to consider if your website is designed to reduce this. 🔵 Service - keep the sales process and the aftercare for potential customers focussed on clear aims... seamless, high quality and convenient. With the increasing rise of savvy shoppers the final decision to buy is no longer simply based on price but the wider experience. 🔵 Delivery - ensure delivery options are clear earlier to avoid barriers at the checkout process. Through transparency you allow customers to have a clear understanding of options and pricing early in the process rather than the common drop off at checkout which is reported as the top cause of checkout abandonment. 🔵 Variation - not all customers are the same or have the same needs. Though not viable for all e-commerce businesses, variation of not just products but delivery options can help ease choice to buy. Delivery with options such as quicker turnaround and tracking can be further ways to meet customer expectations. Keep following for more advice, tips and more! #webdesignideas #webdesigntips #digitalmarketing #ecommerce #retailnews

Although more than half of e-commerce shoppers in the U.S. and U.K. have bought a product online from another country, 92% of those say they're concerned about a host of issues that come with purchasing from overseas #supplychain #ecommerce #retail #lastmile https://lnkd.in/ejebkrcK

Now THAT'S a large online shopping cart 🛒 Retail e-commerce sales are projected to hit a whopping $6.8 trillion by 2028. Key drivers? Increasing online shopping, expanding digital payment options, and growing mobile commerce 📈 #Ecommerce #RetailGrowth #OnlineSales

2023 was a strong year for online shopping in the UK -- creating opportunities for retailers to keep the momentum going in the new year. Our retail expert, Michael Bosshammer, examines how ecommerce platforms can focus their efforts in 2024 to improve customer experience and grow sales -- based on our research into online buyer behaviour. Read how in Retail Week. https://lnkd.in/e5TMYCtQ

The return of items in the e-commerce sector is rising. Yet 65% of online shoppers still expect the returns process to be free. How will companies adapt to this rise in demand for reverse logistics? Read more: https://bit.ly/4alBGAO #ReverseLogistics #Ecommerce

Do Online Shoppers Expect More from Sellers? E-commerce sellers might be delivering a substandard shopping experience to customers without even knowing it..! There is a huge gap in how e-commerce sellers perceive the shopping experience as compared to their customer. As per a survey, around 80% of brands selling online “believe consumers are delighted by the online shopping experiences they provide. Yet, even lesser than half of consumers actually are” But why this GAP? Maybe the answer is that the customer expectation changes very quickly. Like #CashonDelivery was a very welcome move for the Indian customer. Then came #freeshipping . Then they needed #Easyreturns & #replacements But soon COD and Free shipping was not enough, it also needed to be fast. From 4-5 days to 2 days to one day and now same day delivery. The rise of #quickcommerce is a beautiful example of setting new standards for customers. Hence the perception gap. Online Sellers should take actions to close this perception gap. There lies the business opportunity. Customers tend to spend ~30% more with brands which deliver positive experience. Hence sellers should regularly measure their NPS scores and Reviews But taking actions doesn’t mean chasing the fads. First focus on essentials. Focus on #Productquality, #valueformoney and listening to the customers is the key. Please share your thoughts.

Navigating E-Commerce Challenges in 2024! As e-commerce grows, so do its challenges. South African retailers face logistical hurdles and the need for secure payment systems. Overcoming these is key to e-commerce success. What's your biggest e-commerce challenge? https://lnkd.in/eeikrY29 #HugeConnect #EcommerceChallenges #DigitalSolutions