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As e-commerce penetration surges, the cost of delivery and retailer-advertised delivery estimates are increasing, according to a landmark report from Shippit. The State of Shipping Report, which included an analysis of 200 million+ deliveries on Shippit, found that the cost of delivery was increasing but actual delivery times were improving. What's more, as many retailers focus on the unit economics of their delivery models, what is that doing to the availability of free shipping and easy returns? Read more in the Herald Sun about the key findings of the report, what's driving the trends, and how a convenient, reliable delivery experience might be one of the single biggest drivers of loyalty today. Mandy Squires https://lnkd.in/ge35VWB7

Appalling online shopping trend that’s killing off returns

Appalling online shopping trend that’s killing off returns

heraldsun.com.au

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