Pulkita Dua Kini’s Post

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MBA Candidate at Harvard Business School | Former Senior Product Manager at Microsoft | Digital Contact Center Platform | Dynamics 365 Customer Service

We just launched the 2024 Release Wave 1 plans with dozens of new features for Dynamics 365 Customer Service and Dynamics 365 Field Service designed to help you enhance customer service and operational efficiency. New features include automatic service prompts within Copilot and improvements in transparency and result filtering as well as a mobile Field Service Copilot.   Learn more about the latest service updates in the release wave (in less than 6 minutes!) with this video: https://lnkd.in/gVbQ7z89 Kudos to Charles D. for the fantastic video!   #dynamics365 #copilot

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