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Responding to #Google reviews is critical to building trust and credibility. Always thank customers for their feedback, whether positive or negative and address any concerns with professionalism and empathy. By showing you care about their experience, you not only improve customer relationships but also boost your online reputation. Learn more: https://ow.ly/vyah50TN14L #GoogleReviews #CustomerCare

Discover how Google Business Messages simplifies customer engagement and boosts satisfaction! Explore our blog for insights. 📱 💬  #CS #GenAI #CustomerEngagement https://lnkd.in/g-nM7D_B

9 out of 10 online searches start on Google! That it makes it much easier to meet customers where they are, and where we are is “on our phones.” In this blog discover how Google Business Messages simplifies customer engagement and boosts satisfaction! Explore our blog for insights.  #CS #GenAI #CustomerEngagement

There are exciting developments in customer service! Our latest article explores the significant advantages of integrating Google's innovative Business Messages solution into your contact center. From enhancing customer engagement to automating your workflow, learn how this channel can improve your business communication strategies. #CustomerExperience #CustomerService #GoogleBusinessMessages Read now: https://ow.ly/GqyW50R9wAF

Read the full article here: https://lnkd.in/ddj5AVwJ New Study Finds That Review Requests Should Be Treated Like Customer Service. Review volume as a customer service KPI 📊 Businesses that ask for reviews get more—122 reviews on average versus 53. A simple ask can make all the difference in boosting your reputation. Customers appreciate convenience 📱 Only 6% of businesses use both SMS and email to request reviews, but those that do see way more success. Make it easy for customers, and they’ll reward you with reviews! Combining SMS and email boosts response rate ✉️ Text and email together can deliver up to 26 reviews per 100 requests. More options mean more feedback—it's that simple. Customer engagement equals higher ratings ⭐ Businesses that invest in reputation software have a 50% higher NPS. When you ask for feedback, customers feel more connected to your brand. Higher ratings improve visibility in Google search 🗺️ A higher average star rating can boost your ranking in Google’s Local Packs and Maps, helping you stand out to potential customers. #GBP #Googlebusinessprofile #Reviews #ReviewInstant #Googlemybusiness #LocalSEO #SEO #GetReviews #ReviewSystem #Reviews #Google #SearchEngine

Having a robust presence on Google Business Profile (Google My Business) is crucial, especially for its impact on conversion rates, primarily driven by online reviews. The effectiveness of reviews for local businesses relies on high numerical ratings, indicating satisfied customers, and overwhelmingly positive sentiments that reflect favorable experiences. It’s equally important to maintain a steady stream of recent, high-quality reviews as evidence of ongoing customer satisfaction.

Klaviyo Tip7: Using email web view to improve customer experience. A lot of marketers think their emails are gonna be perfectly rendered in all circumstances. But it's rarely the case. Emails gets clipped for one reason or other. That is a bad customer experience but you can give them a option to see the full email even if its clipped. At the very top of the email add a Web view Link which basically allows users to click on it and see a dedicated web rendered view of the email. Most customers will not use it as their emails are fine inside the inbox but if it gets clipped then that feature is really handy. Simply use {% web_view %} and that will render out as "View In Browser" hyperlinked text. If you wanna use a image then use {% web_view_link %} to hyperlink that. Most marketers add this in the bottom of the email but that's totally wrong. If email is clipped then in 99% of the cases footer will not render. So recommended is to add it as a small text on the very top of the email. Small things goes a long way and I think its one of them. That's it for today. See you tomorrow.

Starting July 31, 2024, Google will end chat and call history in Google Business Profile. The update will likely influence businesses to pivot their communication strategies to maintain strong customer engagement. Amidst these changes, Birdeye steps up to offer advanced solutions to help you maintain and enhance customer interactions. Read the full blog today to learn about these changes and what you can do to prepare. #birdeye #google

🌟 𝐄𝐧𝐡𝐚𝐧𝐜𝐞 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐰𝐢𝐭𝐡 𝐆𝐨𝐨𝐠𝐥𝐞 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐏𝐫𝐨𝐟𝐢𝐥𝐞! 🌟 We want to share with you the incredible benefits of utilizing Google Business Profile for your customer service needs. 📲💼 🔹 𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞𝐝 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: With Google Business Profile, you can easily connect with your customers through direct messaging. This feature allows you to promptly address their queries, concerns, and feedback, ensuring a seamless and personalized experience. 🔹 𝐑𝐞𝐚𝐥-𝐓𝐢𝐦𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞: Gone are the days of waiting for hours or even days to receive a response. Google Business Profile enables you to provide real-time assistance to your customers, ensuring their issues are resolved promptly. This level of responsiveness will undoubtedly leave a lasting impression on your clientele. 🔹 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐕𝐢𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲: By utilizing Google Business Profile, you can showcase your commitment to customer satisfaction. The platform allows you to display important information such as business hours, contact details, and even customer reviews. This transparency builds trust and credibility, attracting potential customers to your business. 🔹 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐚𝐧𝐝 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬: Gain valuable insights into your customer support performance through Google Business Profile's analytics. Track metrics such as response time, customer satisfaction ratings, and engagement levels. These data-driven insights will help you identify areas for improvement and refine your customer support strategy. 🔹 𝐌𝐨𝐛𝐢𝐥𝐞-𝐅𝐫𝐢𝐞𝐧𝐝𝐥𝐲 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: In today's fast-paced world, customers expect convenience at their fingertips. Google Business Profile offers a mobile-friendly interface, ensuring that your customers can reach out to you anytime, anywhere, from their smartphones. This accessibility will undoubtedly elevate your customer support experience. So, why wait? 🤔 Embrace the power of Google Business Profile and revolutionize your customer support today! 🚀💼 If you're interested in learning more about how to leverage this incredible tool, feel free to visit our website at 𝐰𝐰𝐰.𝐚𝐬𝐭𝐫𝐢𝐝𝐚𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬.𝐜𝐨𝐦 to learn more about our services. #AstridaSolutions #CustomerSupport #GoogleBusinessProfile #EnhancedExperience #CustomerSatisfaction #BusinessSuccess

As prospective customers increasingly turn to the internet for guidance, the significance of online reviews in shaping modern customer perceptions cannot be overlooked. This article delves into the pivotal role of online reviews in building trust and shaping the perceptions of today’s consumers, exploring how businesses can leverage this powerful tool to enhance their reputation and attract more customers. https://lnkd.in/gcRRvRab #GoRevu #ReviewManagement #CustomerFeedback #AutomatedReviews #ReviewSharing #QRCodeReviews #StreamlineReviews