Purity Mugure’s Post

Valuable tips here 👍🏾

Recently, I conducted a training session for a group of restaurant staff, providing them with practical examples of table etiquette specifically tailored for hotel industry students and newcomers in the field. Posture: Sit up straight with your elbows off the table. Keep your hands in your lap when not eating. Napkin Use: Place your napkin on your lap as soon as you sit down. Use it to dab your mouth, not to wipe it. Utensils: Use the utensils from the outside in, starting with the ones farthest from your plate. Forks are on the left, knives and spoons on the right. Chew with Mouth Closed: Avoid talking with your mouth full and chew quietly. Passing Food: Pass dishes to the right and offer food to others before serving yourself. Politeness: Say "please" and "thank you" when asking for food or passing items. Don’t Rush: Take small bites, eat at a moderate pace, and engage in pleasant conversation. Finishing: Place your utensils parallel on the plate when you're done, signaling that you’ve finished eating. These simple manners make meals more pleasant and respectful for everyone at the table!

Experience the elegant art of dining etiquette with Lexicon IHM! In this video, our experts, Mr. Navnath Bhagwat and Chef Savita Patil demonstrate the artistry behind impeccable table manners and gracious hospitality. Join us in embracing these essential skills that define the essence of refined dining and professional conduct. #DiningEtiquette #HospitalitySkills #FineDining #Professionalism #lexiconihm #bythehoteliersforthehoteliers #lexicongroupofinstitutes #lexicon #hotelmanagement #hospitality #hospitalitycourse #hotelmanagementinstitutes

🍍 Sweet Tip Tuesday: Do you ever feel frustrated when a customer shares every little detail of their situation? Here's the thing: they're not trying to annoy you—they're hoping you'll see what makes them special. 💛 ✨ When we focus on making guests feel valued, everyone wins. 🎥 Tune in to this quick clip from one of our Crown Society Monday Morning Huddles for more insight! Let’s create unforgettable guest experiences together. 🏨🍍 #YesIsTheAnswer #CustomerService #Hospitality #HotelsAndResorts #Restaurant #Culture #GuestExperience

How do you balance making approachable food to keep a hotel guest that may not be feeling as adventurous, while simultaneously keeping the local foodies from going down the street to competitors? To a degree, it has to do with how you actually write the menu and communicate with the guest about your dishes, "because different words for the same thing can have a very different effect on sales," says Jacob Sessoms, the acclaimed Asheville chef behind Golden Hour, Afterglow, and the Roof at The Radical, a boutique hotel. “We can make exactly the same dishes and we can sell 100 of them in a week, or we can sell five, depending on how we word it,” he explains. Learn more lessons from Sessoms (unintentional rhyme) and from five other successful hotel restaurant chefs here: https://lnkd.in/eG3VuEr3

Fine dining represents the pinnacle of hospitality, where every detail contributes to an unforgettable guest experience. Ever wondered what sets exceptional service apart from the ordinary? Paul Baldi, seasoned sommelier and Regional Ambassador for Sommeliers Choice Awards, joins Sid Patel to share his expert insights on mastering the art of hospitality in fine dining. From seamlessly understanding guests' needs to creating effortless, meaningful connections, Paul unveils the subtle yet powerful techniques that leave diners feeling truly cared for. Don’t miss this episode—watch the full conversation now: https://lnkd.in/d42m5TDb #FineDining #SommelierLife #SommeliersChoiceAwards #GuestExperience #HospitalityTips #HospitalityIndustry

Do you know that the knowledge of making a Caesar salad at the table has become quite rare, with 9 out of 10 people in any restaurant not knowing how to do it. This indicates a significant decline in this particular skill among restaurant staff, which is a missed opportunity for creating a unique dining experience. In one restaurant I was doing training I suggestion to incorporate table-side Caesar salad preparation on a weekly or monthly basis clearly had a significant positive impact on the restaurant. Training the waiters to perform this engaging task not only increased sales but also captured customer interest effectively.

🌟 3 Keys to Delivering Legendary Service in Hospitality 🌟 In the restaurant and hospitality world, it’s all about the experience. Here are my top three essentials for creating legendary service: 1️⃣ Attentiveness – It’s the small details that matter most. Anticipate needs before they are spoken. 2️⃣ Authenticity – Be genuine in your interactions. Guests can always tell when you’re being sincere. 3️⃣ Consistency – Legendary service isn’t a one-time thing. It’s about delivering excellence with every interaction. In this industry, service makes all the difference! #HospitalityExcellence #CustomerService #FoodAndBeverage #GuestExperience #LegendaryService

The beauty of small gestures In Japan, the care and attention paid to each guest to ensure their personal satisfaction is called "omotenashi", and this culture is contained in every little gesture of service. Whether on behalf of a chef, gardener or waiter–in the dining room, spa or for room service–every task is carefully choreographed and a spectacle to behold, like a theatrical performance carefully staged for a small group, perhaps even an individual. Explore how omotenashi shapes the art of hospitality: https://lnkd.in/eRs2PDjM #RelaisChateaux

Care. Intention. Thoughtfulness. Real Hospitality. I saw this lovely post by Relais & Chateaux and it got me thinking: Often luxury hotels create a wonderful moment through a genuine desire to connect with a guest. Seeing a positive result, too often the same gesture is then rolled out for other guests but this time without the original connection, thought or intention. It becomes formulaic and without the original meaning. Hiring the right individuals who come with a curiosity and excitement for guest connection is a must. Training them to think critically and nurturing a culture of genuine connection is essential to ensure that original and meaningful moments flourish.