Puzzel’s Post

GenAI Chatbot Webinar: Learn How to Use GenAI Securely! Excited to see how SupWiz technology powers Puzzel's new AI chatbot? Join the webinar on September 19 to discover how we lead the way in automated self-service, delivering smooth, natural responses while maintaining full control over the AI 🤖🔏

Yes, AI chatbots are plenty full, but if you reside in the EU and care more about providing high-quality service to your customers than jumping on a trend, make sure you join us today to learn about Puzzel and how we address: Accurate Responses: Generates personalized, precise answers using data from various sources. Compliance: Ensures GDPR compliance and data privacy by storing data within the EU. Reduced Errors: Minimises AI hallucinations through confidence scores and hybrid AI models. Real-Time Adjustments: Adapts tone and style to match user sentiment for natural, empathetic interactions. Enhanced Self-Service: Automates tasks, increasing user satisfaction and agent efficiency.

Are you still debating whether AI tech, like chatbots, is the right fit for your organisation? 🤔 We understand. Many businesses are hesitant to adopt AI due to concerns about effectiveness and safety, especially after encountering ineffective chatbots. We hope to change that. Join our webinar on September 19 as we introduce our new and powerful AI chatbot. You’ll learn about the technology behind it and how it can boost your customer service operations, all while keeping your data secure 🤝 Here’s what you can expect: 💬 See how quickly you can build your chatbot - no coding skills required 💬 Learn about the technology behind it, including Generative AI 💬 Discover how security features like confidence scores and data compliance ensure secure interactions And more! Mark your calendars and secure your spot here: https://lnkd.in/eJq8kMzb #AIChatbot #CustomerExperience #GenerativeAI

Are you still debating whether AI tech, like chatbots, is the right fit for your organisation? 🤔 We understand. Many businesses are hesitant to adopt AI due to concerns about effectiveness and safety, especially after encountering ineffective chatbots. We hope to change that. Join our webinar on September 19 as we introduce our new and powerful AI chatbot. You’ll learn about the technology behind it and how it can boost your customer service operations, all while keeping your data secure 🤝 Here’s what you can expect: 💬 See how quickly you can build your chatbot - no coding skills required 💬 Learn about the technology behind it, including Generative AI 💬 Discover how security features like confidence scores and data compliance ensure secure interactions And more! Mark your calendars and secure your spot here: https://lnkd.in/eJq8kMzb #AIChatbot #CustomerExperience #GenerativeAI

🚨 Last Chance! 🚨 There are still a few spots left for today's webinar on our brand-new AI chatbot! Register here: https://lnkd.in/drXqvrPm We know that many businesses are cautious about adopting AI, especially after experiences with ineffective chatbots. We're here to change that narrative. Join us today, 19th September, to explore our powerful AI chatbot designed to enhance your customer service operations while keeping your data secure. 🤝 Here's what we'll cover: 💬 Effortless chatbot building – no coding required! 💬 Insights into the cutting-edge technology behind it, including Generative AI 💬 Security features like confidence scores and data compliance to ensure secure interactions Don't miss out on this opportunity to transform your customer service!

🚨 Last Chance! 🚨 There are still a few spots left for today's webinar on our brand-new AI chatbot! Register here: https://lnkd.in/drXqvrPm We know that many businesses are cautious about adopting AI, especially after experiences with ineffective chatbots. We're here to change that narrative. Join us today, 19th September, to explore our powerful AI chatbot designed to enhance your customer service operations while keeping your data secure. 🤝 Here's what we'll cover: 💬 Effortless chatbot building – no coding required! 💬 Insights into the cutting-edge technology behind it, including Generative AI 💬 Security features like confidence scores and data compliance to ensure secure interactions Don't miss out on this opportunity to transform your customer service!

🚨 Last Chance! 🚨 There are still a few spots left for today's webinar on our brand-new AI chatbot! Register here: https://lnkd.in/drXqvrPm We know that many businesses are cautious about adopting AI, especially after experiences with ineffective chatbots. We're here to change that narrative. Join us today, 19th September, to explore our powerful AI chatbot designed to enhance your customer service operations while keeping your data secure. 🤝 Here's what we'll cover: 💬 Effortless chatbot building – no coding required! 💬 Insights into the cutting-edge technology behind it, including Generative AI 💬 Security features like confidence scores and data compliance to ensure secure interactions Don't miss out on this opportunity to transform your customer service!

🚨 Last Chance! 🚨 There are still a few spots left for today's webinar on our brand-new AI chatbot! Register here: https://lnkd.in/drXqvrPm We know that many businesses are cautious about adopting AI, especially after experiences with ineffective chatbots. We're here to change that narrative. Join us today, 19th September, to explore our powerful AI chatbot designed to enhance your customer service operations while keeping your data secure. 🤝 Here's what we'll cover: 💬 Effortless chatbot building – no coding required! 💬 Insights into the cutting-edge technology behind it, including Generative AI 💬 Security features like confidence scores and data compliance to ensure secure interactions Don't miss out on this opportunity to transform your customer service!

🚨 Last Chance! 🚨 There are still a few spots left for today's webinar on our brand-new AI chatbot! Register here: https://lnkd.in/drXqvrPm We know that many businesses are cautious about adopting AI, especially after experiences with ineffective chatbots. We're here to change that narrative. Join us today, 19th September, to explore our powerful AI chatbot designed to enhance your customer service operations while keeping your data secure. 🤝 Here's what we'll cover: 💬 Effortless chatbot building – no coding required! 💬 Insights into the cutting-edge technology behind it, including Generative AI 💬 Security features like confidence scores and data compliance to ensure secure interactions Don't miss out on this opportunity to transform your customer service!

🤖 AI in Customer Service: Learning from DPD's Chatbot Meltdown DPD's recent chatbot fiasco, where AI humorously malfunctioned, serves as a stark reminder of the complexities and potential pitfalls in deploying AI in customer facing scenarios. This incident not only provides amusement but also crucial lessons for effective AI implementation. Even OpenAI doesn't use AI in it's customer facing support flows. Breaking Down the Incident - AI's Complex Nature: The chatbot's unexpected responses to customer interactions highlight the necessity for comprehensive testing. It shows that AI can behave unpredictably and needs constant evaluation, especially in customer-facing roles. - The Need for Human Oversight: The chatbot's failure to address a customer's issue underscores the importance of human intervention. AI systems should be designed to recognise their limitations and escalate complex queries to human operators. Strategic AI Deployment - Implementing Robust Testing and Guardrails: To prevent such errors, it's essential to have strong testing protocols and safety measures in place for AI systems. Keep in mind, there is no way to guarentee a motivated user can't trick your system into saying something you don't want it to. A risk-based AI policy that guides your AI strategy is key. - Human-AI Synergy: Integrating human oversight can enhance AI's efficiency and relevance, ensuring a balance between automated assistance and human judgement. Conclusion: AI as a Strategic Tool, Not a Standalone Solution (yet) The DPD chatbot incident reminds us that AI, while innovative, is not foolproof and requires strategic planning, constant refinement, and a safety net in the form of human backup. This approach will help businesses harness AI's potential responsibly, ensuring customer-centric solutions that are both efficient and reliable. Your Experience? How do you view AI's role in enhancing customer facing interactions? Have you encountered similar issues? Does your AI strategy take these limitations into account? Share your insights below #AIChatbot #CustomerService #DigitalStrategy #DPDChatbotMeltdown