Ever wondered how QADworks delivers high-quality results? Behind every word in this cloud is a story of humble, hungry, and smart —values that define the incredible people at QADworks. These principles shape our culture, guiding how we work, collaborate, and grow together. We foster a people-first environment built on trust and empowerment, enabling our team to pursue excellence, embrace growth, and approach challenges with empathy. These values contribute to our low turnover rates, ensuring seamless project continuity and consistent, high-quality outcomes. With a passionate and dedicated team, we are building a more human-centric way of working—one that shapes our future while supporting our partners every step of the way. #WorkLifeBalance #CareerGrowth #MotivatedTeam #SuccessThroughPeople #ClientSuccesss #ClientSatisfaction #InvestInPeople #BuildingLeaders #CompanyCulture #CoreValues #EngagedEmployees #PeopleFirstCulture #RemoteFirst #DigitalTransformation #QADworks #InnovationInEnergy #InformationTechnology #OperationalTechnology
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CS is evolving. Your leadership should too. | Helping CS leaders transition into executive roles & drive business impact | 2X Top 25 CS Influencer | Customer-Led Growth Advisor | Top 100 Female B2B SaaS Pipeline Pioneers
The value that our customers receive from our products is the strongest single indicator of renewal and expansion. And we know, what gets measured gets done. But we didn't have a lot of options for measuring the value that our customers are getting from our products. Actually, when Cinthia Silva and I were prepping for this session, we were looking for resources to share, and there was SURPRISINGLY very little out there. It was easier to find resources to measure the value of a CS Program than it was to measure the value that customers receive. Crazy right? So we built it. And we're super excited to share it! So, if you want to start measuring the value that your customers get from your products... Come join us! 🔗 I'll share the link in the comments ➿ Stay in the loop! Follow CxXchange and JanYoungCX for updates-- ♻️ Help spread the word! Repost to share with your network-- #customervalue #saasgrowth #customersuccess #leadershipdevelopment
Customer Success Leader | Customer Experience Strategist | SaaS Pro | Speaker | Community Builder | Women in Tech Advocate
Do you help customers measure the ROI of your solution? Yes? No? Sort of? With the ongoing consolidation of tech stacks at many companies, there’s mounting pressure on CSMs to produce results and prove the ROI and viability of their solutions. So where do you start? First, it’s the customer who determines what “value” and success look like. Which is why it’s critical to identify the right metrics to measure and make it easy for your Champions to communicate progress to THEIR leaders. It’s all about ongoing discovery conversations with your customer. CSMs not only need to identify milestones, create alignment, and develop a partnership with customers but you have to ensure that their priorities haven’t changed along the way. Some questions you might want to ask? 💡 How pertinent is the solution to their business? 💡 How big is the problem the solution solves? 💡 How much of a priority is it for the customer (and their leadership) to resolve? As it happens, Jan Young, MBA, CSPO, CSM and I will be discussing this topic and sharing an ROI calculator we developed at the next CxXchange SuccessHour. Join us this Tuesday, 7/23 at 12:00pm ET/ 9:00am ET (Please note the EARLIER time!) Hope to see you there! Just sayin… #customersuccess #csms #community #network #saas #tech #clientexperience
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This week Certinia announced that Raju Malhotra has joined the company as our newest Chief Product & Technology Officer. Read more about it in this article on Enterprise Times! #WeAreCertinia #Leadership #ProfessionalServices #SaaS
