Don’t let your staff get caught off-guard during a survey. Home health and hospice quality leaders who provide transparency into quality programs and properly train staff on performance improvement initiatives ensure a smoother survey process. Read Step 5 in our blog series "5 Steps to Achieving Perpetual Survey Readiness" for strategies to provide transparency into quality, align staff with your performance improvement initiatives, and prepare them for a surprise survey. #PerpetualSurveyReadiness #YearofQAPI #QAPI https://hubs.li/Q02BthVR0
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Healthcare Advocate | Patient Experience Consultant | Marketing & Bus. Dev. Professional | Author | Speaker | TEDx Speaker
So important - I'm registered to learn from Karen Turner on Applying “What Matters to You?” to Enhance Workforce Well-Being. #WMTY is important to both those receiving AND providing care ❤️ Health Quality BC #WMTY https://lnkd.in/gmgu4Dm5
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I've had several clients talk to me about setting goals for 2024 and one area that has generated some great conversation is employee health and wellness. This was a great tool we found that can be used in various ways to help support and empower your leadership teams to improve the health and wellness of your employees in 2024. https://lnkd.in/gc7AQeDu #workforcedevelopment #management #leadership #wellness
CDC-Worksite-Health-ScoreCard-Manual-Updated-Jan-2019-FINAL-508.pdf
cdc.gov
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Account Executive, Workday | Executing powerful capital allocation strategies for UKI Large Enterprises.
Super interesting article exploring the ways in which healthcare leaders are shaking things up! Instead of focusing on hypotheticals on about #leadership and #culture, it suggests that we should stop trying to "fix" people and focus on making the systems they work in better; enter the idea of "care operating systems", which supports baking quality and safety right into everyday operations. Places that have tried this out are seeing incredible results - better outcomes and happier staff. Exciting to imagine the impact a unified system can have on an organisation - a solution which gives real-time insights, enables smoother workflows, and provides tools for exponential improvement enables healthcare organisations to create an environment where top-notch care just happens naturally. Win-win for patients and healthcare workers! #HealthcareInnovation #EmployeeEngagement #WorkflowOptimization #PatientSafety #HealthcareAnalytics #WorkdayHCM #CloudHR
To Improve Health Care, Focus on Fixing Systems — Not People
hbr.org
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NHS Workforce Rebel ✊ | Co-Founder & MD | Turning Chaos into Clarity | Author of "Naked Business: Does anyone really know what they are doing?" (coming soon)
It is easy to feel overwhelmed, frustrated and out of control when it comes to managing the most important resource you have in NHS - Your workforce. Are the traditional methods working for you? Are you seeing progress? or is it getting harder and harder? Does it feel like a constant battle, always scrutinised when things go wrong? Do you want that to change? We are here to listen to your unique challenges, and together we can solve them. #nhs #workforceplanning #innovation SARD JV
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"When efforts to improve #healthcare fall short, the failures are often blamed on leadership and culture. But the main problem often is the underlying #systems. To generate better outcomes, increase #safety, and improve #efficiency, health care organizations should shift their focus to designing systems that facilitate #delivery of the highest-quality #care. Over the past three decades, many health systems have pursued improvements in care delivery to make it safer, more effective, and more efficient. Many banners have flown over this work: quality improvement, systems change, lean daily management, performance improvement, to name a few. When these activities fail to deliver on expected goals, two common and inter-related failure modes are usually cited: leadership and culture. Leadership because it has failed to create conditions that would lead to the improvement succeeding; and culture because it has failed to be the fertile soil in which the improvement could take root. We and many other health care delivery leaders and experts have spent the past several decades wrestling with these two problems — regularly citing them and describing them in publications that contain recipes for how to change leadership or culture. To ensure our improvement programs will succeed, we exhort each other to set bolder goals, better enable our people to do their best work, and respond to feedback. At the same time, we urge our health care workers to adopt behaviors that will shift mindsets that, over time, will reset culture. These are not bad ideas, but they contain a flaw: Instead of focusing attention on the systems in which people work, they focus on fixing the people. The systems need fixing far more than the people. In fact, we owe it to our frontline clinicians who have shouldered the weight of poorly designed and unoptimized systems to shift our focus to designing systems that facilitate delivery of the highest-quality care." https://lnkd.in/g_9P_y9J
To Improve Health Care, Focus on Fixing Systems — Not People
hbr.org
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The oprah winfrey of healthcare content | Improve VBC Reimbursement | Million Dollar Social Worker | Making Healthcare More Human One Post at a Time
In honor of Labor Day, here’s some strategy advice for healthcare leaders from a frontline worker (who sees the immediate effects of every organizational change): 1. Plan from bedside to boardroom. Patient care drives operations, not vice versa. 2. Strategize loudly. For the plan to work every part of the team needs to understand where they fit. 3. Live your orientation. The daily reality should match the promises. 4. Transparency = Agility. Good momentum and efficiency on the floor are the hard-earned results of daily collaboration. 5. Knowing your patient population deeply not only improves system effectiveness but reduces burnout. 6. Emphasize the 'why' behind the work. Celebrate achievements and reinforce the mission-driven approach at all levels. 7. Breakdown silos. Combat departmental tribalism. Lead by example, normalize interdisciplinary teamwork by creating shared spaces, promoting shared rounding and decision-making. What changes have you seen in your organization that have positively impacted frontline workers and patient care? #HealthcareLeadership #FrontlineInsights #PatientCenteredCare #HealthcareManagement #HealthcareInnovation #MedicalLeadership #HealthcareStrategy #HealthcareWorkforce #HealthcareCulture #InterdisciplinaryTeam #HealthcareEfficiency #HealthcareImprovement
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Chief Physician Executive | MD, MBA, MPH | Solving hospital executives' burning issues to save money & improve patient outcomes | Expert in patient care & healthcare leadership | Driven by compassion & innovation
𝗛𝗼𝘄 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗛𝗲𝗮𝗹𝘁𝗵 𝗖𝗮𝗿𝗲 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝗞𝗲𝗲𝗽 𝗪𝗼𝗿𝗸𝗲𝗿 𝗠𝗼𝗿𝗮𝗹𝗲 𝗨𝗽 🚀 This article delves into key findings and best practices from top-performing organizations, offering insights into fostering a culture of engagement and resilience in the health care workforce. Key Points: 🔑 Survey Findings: Stabilized engagement levels, improved alignment with leadership, and increased resilience among caregivers. 🔑 Encouraging Trends: Top-performing organizations prioritize support from leadership, recognition of employee contributions, involvement in decision-making, manageable job stress, and adequate staffing. 🔑 Strategies for Improvement: Authentically listen, prioritize engagement and well-being, and focus on targeted improvement areas. Creating a supportive environment where employees thrive is crucial for health care organizations. By implementing effective strategies focused on listening and continuous improvement, we can build a healthier future for both caregivers and patients alike. Let's work together to make it happen. Share your thoughts on this article from Harvard Business Review authored by 𝑱𝒆𝒔𝒔𝒊𝒄𝒂 𝑫𝒖𝒅𝒍𝒆𝒚, 𝑴𝒊𝒍𝒊𝒔𝒔𝒂 𝑬𝒂𝒈𝒍𝒆, 𝒂𝒏𝒅 𝑻𝒉𝒐𝒎𝒂𝒔 𝑯. 𝑳𝒆𝒆. (ctto) ➖➖➖ Over the last 25+ years as an MD with an MBA and MPH, I have worked with 3 Multi-Million dollar Hospital organizations serving as VPMA and CMO saving millions of dollars and improving quality. I went on to serve as Chief Physician Executive for BDO USA, the fifth-largest professional services firm in the United States. The key to my clients' success has been my proprietary ACCESS Methodology: Assess Coach Consult Execute Strategize Simplify Today, I run my own organization helping hospital executives solve their “Burning Issues”. For a limited time, get my newest ebook for free: "Caught in the Crossfire: The 5 Executive Errors That Ignite Corporate Crises in Hospitals”. Quickly learn 5 critical hospital mistakes and how to fix them. ***** 👉 Type “PDF” in the COMMENTS, and I will send you a FREE PDF copy. https://lnkd.in/eAsZCqRr #healthcare #innovation #leadership #management #physicians #compliance
Research: How Successful Health Care Organizations Keep Worker Morale Up
hbr.org
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A fundamental value of care is really listening to the voice of individuals and putting them at the heart of decision-making. This is not just to provide evidence for an inspection, but because it is the right thing to do. Staff and leaders must be prepared to provide honest, constructive feedback about the quality of care and their experiences in their workplace. Here, we go through a few important factors to keep in mind. To read our article, where we go into further detail, visit our website: https://lnkd.in/e8b5JKPG #CPD #HealthandSocialCare
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