Quality Protection Services (QPS)’s Post

Having designated staff for “Customer Service “is a great idea; but never enough. Have you ever wondered where your customer service duties start from? I’ll tell you; 1. Entrance of Your Office/Organization: This is the first point of contact for many customers and visitors. Ensure a welcoming atmosphere. Greet people with a smile and a warm hello. Make sure the entrance area is clean and well-maintained. #FirstImpressionsMatter #WelcomingEntrance 2. Tone of Your Security Personnel: The attitude of your security personnel sets the tone for the entire visit. They should be polite, helpful, and approachable. Train them to provide directions and assist visitors. #SecurityWithASmile #HelpfulSecurity 3. Attitude of Office/Business Contact: Your frontline staff, receptionists, or customer service representatives should have a positive and helpful attitude. They should be knowledgeable about your products or services and able to answer questions or direct inquiries to the right department. #FriendlyStaff #KnowledgeableTeam 4. Online Presence - Your "Social Brand": Your online presence is an extension of your brand. Engage with customers on social media platforms promptly and professionally. Respond to queries and comments in a timely manner. Maintain a consistent and positive online image. #SocialMediaEngagement #OnlineReputation Remember, every interaction counts, and exceptional customer service should be integrated into every aspect of your organization. Happy customer service week! 🥳🎉🥳 #CustomerServiceWeek #ExceptionalService #CustomerFirst #TeamService

Happy to share my Front Office Online course completion certification which had modules covering check-in, check out, guest handling, complaint management, baggage handling, Bill settlement and other aspects of Front Office #learninganddevelopment #traininganddevelopment #frontofficemodules #guesthandling #billsettlement #onlinecertification #sterlinguniversity #baggagehandling #hospitalityindustry #roomorientation #customersatisfaction

Our virtual receptionists are trained to handle all your calls with professionalism and care. Discover the Becoming 7 difference. 🌟 #VirtualReceptionist #ProfessionalService #BusinessSolutions #VirtualReceptionist #ProfessionalService #BusinessSolutions #Becoming7 #CustomerCare

Three ways to provide the best customer service to your patients: 1. Attitude Making eye contact, smiling, saying hello and thank you are basic business etiquette and must be applied every time a staff member comes in contact with a patient. 2. Hospitality Provide an experience to your patients rather than an in and out service. 3. Timeliness A waiting area full of patients is a sign of broken processes and needs to be addressed.

Workshop Process : Service Reception : Infrastructure for Service Reception: To assess the general conditions and infrastructure of a service reception area in an automotive service center, you can consider several key standards and criteria. These standards ensure that the service reception area is functional, customer-friendly, and capable of providing high-quality service. Here are some key aspects to look for: - The reception is positioned so that it functions as the first point of contact for the customer and gives an unobstructed view of the entrance, the waiting area, and, where possible, the service advisor stations.                                                                                  - There is a sufficient number of tidy and covered vehicle reception areas with the appropriate technical equipment.   - Waiting Area , Comfortable and adequate seating should be provided for customers + The waiting area should offer amenities such as Wi-Fi, reading materials, refreshments (like coffee and water), and clean restrooms. - Information and Communication , Clear information about services, pricing, and waiting times should be available + There should be an efficient system for communicating with customers about the status of their vehicles, including estimated completion times and any issues that arise during service. . . . etc.

Our virtual receptionists are trained to handle all your calls with professionalism and care. Discover the Becoming 7 difference. 🌟 #VirtualReceptionist #ProfessionalService #BusinessSolutions #VirtualReceptionist #ProfessionalService #BusinessSolutions #Becoming7 #CustomerCare

Call center culture-anything but accountability on resolution of any call! Need to redefine the purpose and role of call centers in a competitive environment where businesses are investing capital on designing personalized attention to each of the individual customers in accordance with individual preferences and nature of needs. From the current call center culture of fielding phone calls and mechanically dealing with all and every customer alike, leaving many a loyal customer of a product or a service frustrated and helpless. For me as a hospitality veteran, operators/guest service assistants at the customer touch point represent the brand and therefore are thoroughly trained and empowered to address specific needs of any and every customer inhouse or walk-ins to the restaurants or Banquet halls. As a matter of fact technology has enabled all front line staff to attend to any incoming calls or escalate but accountable to particular customer in terms of ensuring that there is resolution to hiss/her original complaint or feedback. What do you think of the current call center culture-mechanical or accountable for resolution of individual calls? Curious to know. #CustomerServiceEvolution #PersonalizedCustomerCare #HospitalityIndustryTrends #CallCenterInnovation #CustomerExperienceManagement #HotelServiceExcellence #TourismCustomerRelations #ServiceIndustrySuccess #HospitalityManagementStrategies #CustomerCentricApproach

Are patient calls taking over your reception desk? Let our Virtual Front Desk Agents take the load off your shoulders. 📞 Contact us to learn more! #BusinessGrowth #MarketingMagic #VirtualSupport #ScaleUpWithWebspark #SuccessJourney #StressFreeBusiness #WebsparkMedia

Reservationist 1.      Communication: Reservationists need excellent communication skills to interact with customers, employers, and coworkers effectively1. 2.      Organization: Manage multiple reservations and customer information, ensuring accuracy and efficiency. 3.      Computer Skills: Proficiency in reservation systems and other relevant software. 4.      Customer Service: Providing friendly and helpful assistance to customers. 5.      Multitasking: Handling inquiries, managing bookings, and resolving issues simultaneously.

Are you tired of managing multiple tasks at your front desk? Do you want to improve your customer experience and increase efficiency? Then streamline your front desk operations with Hoxton Commercial Cleaning! At Hoxton Commercial Cleaning We Offer: 🗨️ Professional & Friendly Receptionists: We provide friendly, trained, and experienced receptionists to handle all your front desk needs 📅 Appointment Scheduling: Efficient scheduling to minimise wait times and maximise productivity 📞 Phone Answering: Prompt and courteous phone answering to ensure you never miss a call 🖥️ Data Entry: Accurate and timely data entry to keep your records up-to-date ✉️ Mail and Package Handling: Secure and organised handling of your mail and packages But why choose Hoxton Commercial Cleaning? By partnering with us, you're choosing to: ✅ Enhance Your Customer Satisfaction ✅ Increase Productivity ✅ Reduce Costs ✅ Improved Data Accuracy ✅ Streamlined Front Desk Operations Trust Hoxton Commercial Cleaning to manage your reception needs, so you can focus on your core business. Contact us today to learn more and schedule a consultation! #ReceptionManagement #FrontDeskSolutions #CustomerExperience