Quiq’s Post

Please join us on July 25th for another informative webinar where you have so much to learn from our expertise deploying AI Assistants in production powered by LLMs. Attendees will come away with: 1. Quick and easy tips to ensure their data is ready and usable for GenAI. 2. Insight into the types of hallucinations and exactly how to prevent them. 3. Strategies to partner with technical teams to get the GenAI tools you need. How CX Leaders Can Go Beyond the Hype and Start Driving Real Value with GenAI. #quiq #genAI #responsibleai #digitaltransformation https://lnkd.in/eUH9RVQF

Join Max Fortis, Natalie Vargas-Nedvetsky and Nora Radtke on 7/25 for an insightful webinar where we’ll walk through the specific steps that #CX leaders like you are taking to conquer uncertainties and drive tangible business value with next-gen AI. Register here: https://ow.ly/Zq6250Sqv5r #GenAI #LLMs #CustomerService #Webinar

🔍 Uncover the Truth About AI in Customer Experience! 🤖 Join us for an eye-opening on-demand webinar: "Exposing Common AI Misconceptions in CX" In this must-watch session, you'll: • Discover how Quiq is applying cutting-edge AI to revolutionize voice interactions • Learn about the real opportunities and challenges of AI in customer support • See firsthand demos of AI-powered voice technology in action • Understand how AI fits into the broader CX landscape Don't let misconceptions hold you back! Gain valuable insights to make informed decisions about AI implementation in your contact center. Watch now: https://lnkd.in/gEKPPPkP #CustomerExperience #VoiceAI #ContactCenterInnovation

Another interesting blog on the hot topic of GenAI (and a link to find out more about what we are doing in the space with clients!)

Wondering if HighLevel's Conversation AI outperforms third-party chatbots? 🤔 Our recent blog breaks down the key differences, benefits, and why HighLevel's integrated solution is the game-changer for your business. Ready to upgrade your customer interactions? Read more 👉 https://bit.ly/3YUBeXk #GoHighLevel

TOMORROW! 🗓️ AI Voice Agent #webinar! 🤖 September 24 at 12:30 EST Hear a voice bot in action and discover the key customer support use cases that deliver ROI in 30 days. Why AI-powered voice agents? ❓❓❓ Nearly 7 in 10 people prefer the ☎️ to solve issues in #banking or #telecommunications says McKinsey & Company. As AI model latency drops, voice bot conversations are getting better and more natural. Adding AI voice agents to your customer support team may be the way to expand your capacity and hours, without requiring more headcount. It can also free up teams from routine, repetitive inquiries to do more fulfilling, high-touch work. Our webinar panel: 👉🏽 Customer Support Expert Jeanielle Taylor. She'll share contact center challenges, and how AI voice agents assist. 👉🏽 OvationCXM's Head of Product Alan Finlay. He'll give details on #AI voice bot training, and demonstrate a typical conversation. 👉🏽Noushin K., Director of Product Marketing, will share about the AI voice agent market and competition. 👉🏽 Moderator Glen Kelley will keep everyone on track! If you can't make the live webinar, register anyway... we'll send you the recording afterward. We hope to see you! Register here: https://lnkd.in/gsm8KzxF

This report from the Boston Consulting Group (BCG) on #genai implementation and impact is well worth reading. The crux of their argument revolves around three key strategies: deploying GenAI for broad productivity gains across the enterprise, reshaping processes and functions for efficiency, and inventing new customer experiences and business models. The latter is where we are spending our time at Instrumental. These strategies are not just theoretical musings but are backed by tangible results and case studies, highlighting efficiency gains ranging from 10% to 50% in various business functions. What stands out is the emphasis on the strategic integration of GenAI into business operations, rather than just as an add-on tool. The authors advocate for a holistic approach, ensuring that GenAI aligns with organisational goals and enhances overall business performance. The big question - is your music business #genai ready? https://lnkd.in/eZUFTnFX

Is GenAI the future of customer service? 🎥👇 ➡️ Understand AI hallucinations and their impact on quality ➡️ Effective deployment strategies for GenAI ➡️ The importance of human empathy in an AI-dominated ecosystem Read the full blog from David Ilett here - https://lnkd.in/dua8p5Ei Join the conversation. What's your take on the integration of GenAI in customer service? #CustomerService #ArtificialIntelligence #FutureTech

It was great to share insights into what is next in customer service: Emotional intelligence.

If you enjoyed any of the AI discussions / sessions that we had at Zendesk Relate this week. Then definitey attend this webinar! We’ll be discussing AI in CX in a platform agnostic way. #ai #zendesk #zendeskrelate #cx #customersupport #customerservice