Rachel Rui Liu’s Post

We are pleased to announce a multi-year upgrade to HBF’s technology and systems has recently completed, positioning HBF to be able to provide the best possible experience for our members, providers, and employees into the future.   The new and improved technology delivered through HBF’s Transformation Program has seen HBF migrate it's legacy mainframe based core insurance platform and legacy CRM to all cloud-based systems with enhanced functionality and features, meaning members can more easily engage with us through our digital channels and via seamless self-service interactions across our website, App and member portal (myHBF). Our people are now working with improved, interconnected systems, which will enable us to more efficiently solve members’ health needs wherever and whenever they need us. HBF Chief Information and Transformation Officer Sanjeev Gupta says: “The introduction of more intuitive and efficient systems makes it even simpler for our members to manage payments, submit claims, view limits and usage, and edit personal details.   “By modernising the systems that manage our member policies and claims processing, and by launching a new website and CRM (Customer Relationship Management), we will be able to enhance and streamline how our people interact with members and providers. In particular, these more intuitive systems will provide our people with greater insights to support our members’ evolving health needs and improve the resolution at the first point of contact. “The business led scaled agile model that has been implemented as part of transformation, along with the new cloud-based technologies, sets us up nicely to quickly respond to member and market needs, improving the speed of delivery and delivering value faster. “This is the culmination of many years of hard work, and I sincerely thank our employees as well as our delivery partners including PwC, Civica, Deloitte, Salesforce, Amazon Web Services (AWS), Mantel Group and the many others who have supported in the build, delivery, testing and implementation of this significant program.” https://lnkd.in/gYmD3GGT #ATransformedFutureforHBF 

An AWSome Day Connecting with our customer and partners at #AWSCloudDay AI Edition in Perth. Thank you Jamie King and Jason Cowie for sharing your stories, and Brett Birkbeck for hosting a highly engaging panel on Gen AI with Roxana Gianazza, Dr Tamara Vasey, Sankar Thiagarajan and David Alonso. #generativeAI, #digitaltransformation, #AWS

This little Amazon Bedrock feature is such a big deal! 😲 Yesterday, a colleague mentioned that their customer was struggling with trying out different models, because they had to re-write code every time they wanted to test a different model. 😩 “Did they use the new Converse API?”, I asked? 🤔 “What is it?”, they answered. 😕 “OMG your customer HAS to check this out”!, I exclaimed. 💡 Announced about three weeks ago, the Amazon Bedrock Converse API allows developers to code against a single, simple, straightforward, consistent API, then seamlessly switch between Models. 😎 Write once, chat with anything! 🎉 This is Amazon’s “Invent and Simplify” Leadership Principle at its best, making it easier for customers to test, choose, and replace the models they want, without the pain of having to rewrite code: * Got your generative AI app working? Great! Can you optimize it for cost with a cheaper model? 💰 * Does your app work somehow, but quality could be better? Try a different model! ⬆️ * Want to offer free and premium versions of your app, by switching models? Just change a single attribute in your Converse JSON! 🔑 It’s not quite perfect yet: Different models may respond better to different system prompts, or require some other different settings. ⚠️ But fear not! The Bedrock Converse API has you covered: Since it’s JSON-based, all you need to do is update any attributes that need to change per model, including the system prompt. For example, you can set up a simple set of "plug-in adapter" JSON objects that reflect the differences between how you want to use each model, and use them to overwrite those attributes that change. 🔧 The Converse API also supports tool use, custom model attributes, and any of the programming languages supported by the AWS SDK, so check it out! 👀 What cool generative AI apps will YOU build with Bedrock and the Converse API? Share your ideas in the comments! 💬