Communication - Operations - Administration - Relationship Building - Project Management
Book of the Month 📖 “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara✨ 💡 FOUNDATIONAL CONCEPTS… 🔗 hospitality is genuinely engaging with the person you’re serving so you can make an authentic connection. 🙌 regardless of what you do for a living, you can choose to be in the hospitality business. 🌟 when you create a hospitality-first culture, everything about your company improves—whether that means finding and retaining great talent, turning customers into raving fans, or increasing your profitability. 🔥 HOT TAKES…in the spirit of the idea that language creates culture, here are two phrases Will shares in the book: 🦆 “be the swan” / clients should see was a gracefully curved neck and meticulous white feathers sailing across the water’s surface—not the webbed feet furiously churning to drive the glide. 🕊 “make the charitable assumption” / assume the best of people, even when (or perhaps especially when) they aren't behaving particularly well. I’m excited to follow Will for examples of 💫Unreasonable Hospitality Out in the World💫 like this one…
NYT Bestselling Author: Unreasonable Hospitality Host: The Welcome Conference Co-Producer: The Bear Speaking Inquiries: contact@vaynerspeakers.com
Sometimes it’s the little things… Introducing the next edition of Unreasonable Hospitality Out in the World, this one submitted by Stephanie Lacey of Frederick, Maryland. 🙏🍍🌎 #unreasonablehospitality
