Rainmaker for Contractors’ Post

🔥 Who should ask for a review at your company? EVERYONE! 🔥 Whether it's the foreman at the end of a job or the person answering the phone, every customer interaction is an opportunity for a review. 💯 Don't limit yourself to just job reviews, think service calls and sales calls too! 🌟 Let's make customer reviews a priority in every interaction. 💪 Check ouit the whole episode #CustomerReviews #CompanyCulture #ReviewGoals #CustomerSatisfaction #BusinessTips #CustomerService #SalesCalls #ServiceCalls #rainmakerforcontractors

When you’re job description starts off with all about the company. You’re yelling to the world you are not customer focused first.

Integrity Integrity to me is doing the right thing diligently when no one is watching. This resonates with me at all times even when relating with customers. i. Have I ensured that my customers are having the best experience with my organisation? ii. Am I diligent enough in my duties? iii. Can I say I merit this renumeration? iv. If tables were to be turned and I am at the other end can I say this Customer relations officer attended to be in a professional, efficient manner? These questions are my driving force daily.

Excited to share some new insights into the world of #SalesCommission for our dedicated Service Technicians 🛠️💼 A service technician's job is vital, often being the face of our company to our valued customers. Incorporating sales commission into their compensation package not only provides an extra incentive but also emphasizes their crucial role in client acquisition and retention 🤝 Sales commissions can serve as a motivator, encouraging our service techs to promote and sell products or additional services to customers, creating a win-win situation 🏆 Rewarding their efforts is crucial in fostering a sense of appreciation and boosting workplace morale 👥 However, implementing a sales commission strategy requires careful planning to ensure it's fair, understandable, and beneficial. We’re currently developing our method, designed to support our service techs yet uphold our commitment to customer satisfaction 👍 Stay tuned, and share your thoughts on how sales commission for service techs impacts your business. Excited to learn from all of you! 🚀 #ServiceTech #Sales #Commission #RewardingEffort #businessstrategy

Recently, I was interviewed for a fast-paced customer service position, and one of the key questions the hiring manager asked was how I handle pressure. My response was: “I handle pressure well, especially in environments involving emergency calls, urgent requests, and time-sensitive deliveries (as the position was to support emergency maintenance services). I’m skilled at prioritizing emergencies, urgencies, and varying customer needs, whether through calls, emails, or texts. This is a core part of my customer service expertise and customer-centric approach. However, if the pressure stems from poor management, I don’t believe it’s necessary to accept that kind of environment.” The outcome? I wasn’t selected for the next stage of the process. Makes you wonder, doesn’t it? 😒😒😒

Once upon a time, a Customer Support Officer visited a client’s office to diagnose an issue and provide basic training to the staff. He arrived late, casually dressed, and even made a small joke about how things at his company weren’t very organized. The client listened but left with doubts — not just about the officer, but about the entire company. In customer service, you represent your company. Taking ownership of your role means presenting yourself professionally and with pride. If you fail to do so, how can a client trust the service you’re providing? So whenever you meet a client, ask yourself: Are you truly representing your company with ownership and integrity? #CustomerService #CustomerSupport #Ownership #Professionalism #ClientRelations #Integrity

🔔 As a recruiter involved in recruiting customer contact professionals, especially complaint handlers, I've been pondering the unique qualities that make this role challenging yet crucial. To all the fantastic complaints handlers out there – I take my hat off to you! Dealing with complaints day in, day out requires a special kind of dedication. I'm curious, what keeps you motivated to bring your A-game every single day? ⭐ Customer Advocacy: Is it the satisfaction of doing the right thing for the customer? ⭐ Company Loyalty: Is it about upholding the values and reputation of the company you work for? ⭐ Paycheck Pride: Or is it the joy of getting paid at the end of the month that fuels your motivation? If it's something else, write in the comments below 😁

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Standing out as a customer support specialist can significantly boost your career by showcasing your abilities and dedication. Customer(s) reach out usually because they have a problem.Expressing genuine empathy can help calm frustrated customer(s) and make them feel valued and understood. Clear, concise, and friendly communication is key. Work on tailoring your tone and language to suit the context of the conservation and the customer's mood and personality. Handling difficult customer(s) with patience and not taking complaints personally are important traits. Remaining calm under pressure can also prevent situations from escalating. P:S How do you handle an irate customer? I will be in the comment section to learn more