🚀 Day 25 of the 30-Day SOC Analyst Challenge with MyDFiR! 🚀
Today, we took a big step forward by integrating osTicket with Elastic Stack to streamline alert tracking and incident management in our SOC environment. This integration allows us to automatically create tickets for any alerts generated by Elastic, enhancing our incident response capabilities.
Let’s break down the process!
Step 1: Set Up the osTicket API
-Logged into osTicket and navigated to the Admin Panel.
-Created a new API key, allowing Elastic Stack to generate tickets automatically. Used the ELK server’s private IP within the same VPC to ensure secure communication.
-Stored the API key for later use during integration with Elastic.
Step 2: Configure Elastic Stack
-In Elastic Stack, enabled the 30-day free trial to unlock API and third-party integrations.
-Created a Webhook Connector in Elastic Stack to communicate with osTicket. The webhook URL included the osTicket server’s public IP and API endpoint.
-Configured an HTTP header to authenticate the connection using the API key generated in osTicket.
Step 3: Define Payload and Test the Connection
-Configured a custom payload in Elastic Stack to define the details sent to osTicket, including alert subject, message, and contact information.
-Successfully tested the connection by sending a test alert, confirming that osTicket received and processed the alert correctly.
Step 4: Troubleshoot Connectivity Issues
-Verified network connectivity between the Elastic and osTicket servers by using tools like PowerShell and SSH to confirm IP settings.
-Resolved any connectivity issues by assigning static private IP addresses and checking network adapter configurations in the VPC.
Step 5: Final Test and Ticket Generation
-After ensuring network connectivity, ran a final test in Elastic Stack.
-Checked the osTicket Agent Panel to confirm that a ticket was automatically created based on the alert from Elastic Stack.
Success!
By integrating osTicket into Elastic Stack, we’ve automated the creation of support tickets for security alerts, improving our ability to manage incidents and ensuring accountability across our SOC.
Recap of the 30-Day Challenge So Far:
-Day 1–10: Set up Elastic Stack, Kibana, and agents on Windows and Linux servers.
-Day 11–20: Created alerts and dashboards for detecting brute force and command-and-control activities.
-Day 21–25: Integrated osTicket for automated alert tracking and ticket generation.
In the upcoming days, we’ll dive into investigating specific security alerts, starting with SSH brute force detection. Stay tuned for more hands-on experience as we continue to build out our SOC skills!
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