Sriram R’s Post

When it comes to customer experience it is important to note that we redefine our own customers. We have to come to terms with the reality that customers can be internal as well as external and may not always be large in numbers that give you a lot of data. That changes the way that you deal with the input level data which is ultimately very noisy because we are dealing with human behaviour.

A great customer experience can create a retail customer for life, but a bad one can move customers away in droves. Boost your customer experience now! Read about it in our blog >> https://bit.ly/4bgoVqQ

Not having the right data can lead to poor customer experiences. If a business can’t keep track of whether or not an order was picked up, the time it was picked up, or how long it sat waiting for its owner to come pick up then it doesn’t have a handle on the complete order journey. Which is a customer service disaster just waiting to happen. (And it’ll be a short wait.)

Consumers want to feel valued and cared for across the customer journey. Check out these stats to make sure you're meeting their needs. 🧠💡 Read all 35+ customer experience statistics here: https://lnkd.in/eVg6WnWa

How to curate a comprehensive end-to-end customer experience. Constantly learning from customers can help guide retail decisions on how to expand or refine operations to fit evolving needs. http://ow.ly/Wr15105emMe

Evolving Payment Trends: Offering Seamless Checkout Experiences - https://lnkd.in/e6mZvJ7H - Explore evolving payment trends and discover how businesses are offering seamless checkout experiences to enhance customer satisfaction and drive sales.

The key to simplifying your customer shopping experience? 🔑 Optimizing your Google Business Profile and website with these essential tips ✅ → https://goo.gle/38ctJDe

Transforming customer frustration into satisfaction: How can the integration of real-time data improve your shopping experience? We discuss how retailers can leverage technology to ensure smoother operations and a better customer journey. Dive into the details. Link in bio. #BetterRetail #TechForGood

This article, written by Kim Salazar, made me reflect on how I have worked on the customer experience, just at the interaction level or at the relationship level? And in organizations, how much thought has been given to the customer experience at the relationship level? This is an excellent read. https://lnkd.in/d2-8h5k2

While change can be valuable to create interest among your customers, consistency is key when it comes to delivering a great customer experience. From the moment they step into your store to the checkout process and beyond, every touchpoint should consistently reflect your brand values and exceed customer expectations.