Certified Business Professional (CBP) Programme at Indian School of Business (The views/opinions mentioned here are my personal and in no way is related to the employer I am associated with)
Pune author on flying Air India: ‘Will take a bullock cart but not your airline’; Author #AdityaKondawar was on an Air India Limited flight from Bengaluru to Pune when he had a harrowing experience. Following this, he said that he will never fly with the airline. An author and vice president of a startup had a distressing experience on an Air India flight from Bengaluru to Pune on Monday, June 24. Aditya Kondawar was so upset by what he went through that he decided not to #travel with the airline again. He further expressed that he would pay extra or even consider alternative modes of transportation, such as a bullock cart, but would not fly Air India. “Thank you for teaching me a very valuable #lesson last night,” Kondawar wrote in his note addressing Air India on the micro-blogging platform X. In the next few lines, he added, “Never and I mean it with all seriousness - I am never flying Air India Express or Air India in my life again - I will pay 100% extra cost if needed but will take other airlines that are on time (only 2 other airline options anyways).” “Will take a bullock cart but not your airline,” he stressed. Kondawar then explained the reason behind it. He said his #flight, which was scheduled for 9:50 pm, took off at around 12:15 am. “The flight was stinking and the seats were so #dirty and full of #stains.” He also said he reached home at 3 am after “sitting through multiple management interactions”. Kondawar further said that he has “immense respect for the #TataGroup and its leaders”, adding that he “expects perfection from them always” and that “this was a disaster”. https://lnkd.in/gTAnBKfx #airIndia #bullockcart #airlines #airline #service #aviation #civilaviation #India #harrowingexperience #customercare #customers #nocare #care #unfriendly #Bengaluru #Pune #experience #companies #servicesector #Tatas #JRDTata #Ratantata #reputation #complaints #badexperience #learning #brand #headache #negligence #negligent #attitude #nevercare