Rani Kuppusamy’s Post

Attend our latest #CXTalks on 17 Oct, BST to explore how businesses are leveraging generative AI to elevate customer experiences, establish trust, and cultivate stronger brand loyalty. At the forefront of generative AI development, this engaging CX Talks session will highlight how top companies are harnessing this innovative technology to enhance customer interactions, foster trust, and deepen brand loyalty. According to CX Network's 2024 Global State of CX research, 57% of network members are already utilizing generative AI for CX purposes. Among them, 39% have seen a positive impact on customer profits, and 28% have experienced a boost in customer loyalty. Hosted by Sprinklr, this event will delve into the latest AI strategies and showcase real-world examples of successful AI integration in CX operations. Learn how to ensure your generative AI implementations drive the desired results for your organization. Join us LIVE to discover how to optimize generative AI for customer retention, personalization, and loyalty, all while avoiding the pitfalls of over-automation. Join us LIVE >> https://lnkd.in/gFXH3TGr Tilak Antony Srishti Gautam Payel Basu Melanie Mingas Georgina Wilczek

The CX Network would like to wish all CX professionals a Happy CX Day! Today is more than just another day—it's a call to shape the future. Let’s make this a CX Day to remember – for our customers, our associates, and for CX professionals around the world! 🚀 The future is CX, and the future starts now. 🚀 Tilak Antony Melanie Mingas Jason Romain Sumit Dutta

At 2PM SGT today, over 500 CX professionals will gather for a fireside chat with Martin Han and Danroe Delos Santos. Join us to learn how to elevate customer engagement to the next level! This session will focus on identifying indicators of disjointed infrastructure that may hinder CX innovation. We will explore a cohesive strategy to address these issues, leveraging a single, purpose-built AI platform. Join us LIVE >> https://lnkd.in/ghBD_r_C Tilak Antony Rhiannon Chandler-Day MSc Suyanti - Giovanni Putri Hendrata Janice Chong #CustomerExperience #CX #Innovation #AI #CustomerEngagement

Tomorrow 19 Sep, at 2 PM SGT, more than 500 CX professionals will be gathering to discover how a single AI platform can enhance customer experience, evaluate and develop agent skills, and accelerate data-driven decision-making. This session by Martin Han and Danroe Delos Santos will identify the typical indicators of disjointed infrastructure within an organisation that could obstruct CX innovation and will explore a cohesive strategy to address these issues, utilising a single, purpose-built AI platform. Join them LIVE >> https://lnkd.in/ghBD_r_C Tilak Antony Rhiannon Chandler-Day MSc Melanie Mingas Suyanti - Giovanni Putri Hendrata Janice Chong

In today’s contact center landscape, efficiency is crucial. Success hinges on resolution times, quality scores, and agent productivity. The integration of AI is reshaping strategies for increased efficiency. Teaming up with Sprinklr, CX Network in its latest report unveils three pivotal methods for enhancing Middle East contact center performance. Featuring real-world insights from industry giants like Majid Al Futtaim, Dulsco, GO Telecom - قو للاتصالات, and Sprinklr, the report delves into essential AI-era contact center capabilities and their optimal implementation for maximum impact. Download your copy here >> https://lnkd.in/gXY6KakU Tilak Antony Srishti Gautam Payel Basu Drishika Muthanna Melanie Mingas #ContactCenter #AI #Efficiency #MiddleEast #Sprinklr #PerformanceEnhancement #BusinessInsights

Day 2 of All Access: Customer Insights & Data Analytics 2024 starts today at 10 AM EST. Don't miss the opportunity to hear from speakers from RITE AID , Yle and Allianz Commercial. In addition CX Network is offering you the unique opportunity to put your burning questions on data analytics to one of Europe’s top experts. Jaakko Lempinen is joining us live at 10:30 ET, for an Ask Me Anything session to answer your biggest questions on customer insights and data analytics. Register for the session here >> https://lnkd.in/gzHYVYQv and send your questions to events@cxnetwork.com See you LIVE tonight! Tilak Antony John Kearns Melanie Mingas Chloe Chappell

Day Two of All Access: Customer Insights & Data Analytics 2024 starts on 17 Sep 2024. CX Network is offering you the unique opportunity to put your burning questions on data analytics to one of Europe’s top experts. Jaakko Lempinen, Head of CX for Yle, Finland’s national broadcaster, and a CX Network Advisory Board member, is joining us live at 10:30 ET, on September 17, for an Ask Me Anything session to answer your biggest questions on customer insights and data analytics. Jaakko can help you on: ·        Using data to drive innovation and transformation ·        Identifying opportunities to improve CX with AI ·        Personalisation and why this will continue to grow in dominance ·        All things digital CX Register for the session here >> https://lnkd.in/gzHYVYQv Submit your questions for Jaakko at >> events@cxnetwork.com See you online next week! Tilak Antony John Kearns Chloe Chappell Melanie Mingas

In CX Network's Global State of CX 2024 report, 57% of network members indicated they are using generative AI for customer experience. Of these, 39% reported a positive impact on customer profitability, and 28% saw improvements in customer loyalty. This session will dive into the latest AI strategies, featuring real-world examples of successful AI integration in CX operations, ensuring that your generative AI initiatives deliver the returns your organization requires. Book your seat here >> https://lnkd.in/gFXH3TGr Tilak Antony Melanie Mingas Georgina Wilczek Srishti Gautam Payel Basu

Next week on 19th Sep at 2pm SGT, over 400 CX professionals will join our upcoming fireside chat. Learn how a single AI platform can elevate customer experience, assess agent skills, and expedite data-driven decision-making. The session will highlight common signs of fragmented infrastructure hindering CX innovation and propose a unified approach leveraging a purpose-built AI platform. Join us LIVE >> https://lnkd.in/ghBD_r_C #CX #AI #CustomerExperience #DataDrivenInsights #nice #cxnetwork Tilak Antony Rhiannon Chandler-Day MSc Melanie Mingas Suyanti - Giovanni Putri Hendrata Janice Chong

To close Day One of All Access: Customer Insights & Data Analytics 2024, we have Donna Orman who will delve into how data analytics are used to personalize customer experiences and make informed decisions that drive value for customers and business alike. The discussion will address the balance between data-driven strategies and building authentic connections, highlighting innovative approaches such as the adoption of advanced personalization technologies and the integration of emotional loyalty drivers into overall marketing strategy. Join Donna LIVE at 12PM EST >> https://lnkd.in/dq8-8pyc Tilak Antony John Kearns Chloe Chappell Melanie Mingas