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Step 2 of Hospitality Assured’s Quality Accreditation process focuses on Customer Service Excellence and Organisational Change. Communicating clearly to customers is a given but does your organisation have a clear statement about its products, services, facilities, values, mission and commitment to service excellence? Are you managing customer expectations to the fullest? Helping organisations achieve Customer Service excellence as part of our Quality Accreditation is what we do every day. Contact us for a free, confidential chat to find out more about Hospitality Assured. https://bit.ly/3PoQhTO Or why not follow us on our YouTube channel @hospitalityassured to hear what our customers across the world have to say about us. #HospitalityAssured #HospitalityAssuredStandards #BusinessExcellence

The most common failure in customer service is Long wait time Yesterday I had a simple task: to reach a business class passenger staying at a five-star hotel. But this simple task turned into an ordeal. I had to repeat my story to three different receptionists, the first two of whom weren't even sure if the guest was staying at their hotel or not. Because they don’t have access to the database. When I finally got transferred to the guest room and he didn't pick up, I was rerouted back to the first reception. Who said, 'Hello this is XX hotel, how may I assist you?' Imagine my frustration, I tried to express it, but I'm not sure it sank in. Even when I discussed this incident with friends, I found out they've had similar frustrating experiences. The solution is to: 🔹️Ensure receptionists have immediate access to updated guest stay records. 🔹️Implement direct guest room transfer systems. 🔹️Provide message-taking options if guests cannot be reached. 🔹️Offer training to ensure receptionists handle calls efficiently. 🔹️Establish a clear feedback process for actionable improvements In this competitive era, every customer interaction is vital for any business, and customers expect prompt responses. Therefore having well-trained, and equipped teams who value customer interactions are vital for brand success. Ps. What's the longest time you've waited for a service response? 🔷️------‐‐-----------🔷️ I'm Bethelhem Ejigu, your go-to for top-notch customer service solutions in the airline and service industries. Ready to enhance your customer experience? Send me a DM, and let's chat about how I can help elevate your service standards. If this is your first time meeting me, let's Connect. #customerservice #customersatisfaction #businessgrowth #airlines #Ceo #founders

Consistency is the key word. And that is something lacking in many businesses due to the huge turnover taking place, in hospitality for example, but not only. This leads to another challenge in today's service industry which is employee retention. Without a strong retention plan, turnover will continue, and consistency in service excellence just keeps on being on the line, affecting businesses more than admitted by many. Let's treat our associates the way we want our guests to be treated and turnover will fade away. For real! #competitiveadvantage #unlockingpotential #customerexperience #serviceexcellence #excellencethatbuildsloyalty #loyalcustomers #successmindset #pathtosuccess #consistencymatters #successjourney

Step 2 of Hospitality Assured’s Quality Accreditation process focuses on Customer Service Excellence and Organisational Change. Communicating clearly to customers is a given but does your organisation have a clear statement about its products, services, facilities, values, mission and commitment to service excellence? Are you managing customer expectations to the fullest? Helping organisations achieve Customer Service excellence as part of our Quality Accreditation is what we do every day. Contact us for a free, confidential chat to find out more about what we do and the organisations we have helped achieve excellence https://lnkd.in/eaiWpbj6. #HospitalityAssured #HospitalityAssuredStandards #BusinessExcellence #Serviceinbusiness #Benchmarking #Culturaltransformation #bringingteamstogether #efficiencyplanning #Serviceexcellence #industrystandards #industrysupport #dedicatedtoservice #dedicatedtoexcellence #ServiceExcellenceVideoInterviews #HospitalitySector #Healthcaresector #facilitiesmanagement #EducationSector #Worklifebalance #staffretention

Top-performing airlines are setting themselves apart with friendly staff. According to the J.D. Power 2024 North America Airline Satisfaction Study, big investments made by airlines in staff training and enhancing overall flight experience through friendly, attentive service have led to improvements in customer satisfaction—despite the endless crowds, stuffed overhead bins and expensive fairs. 🔑 Key findings: - Although airline ticket prices have surged following the pandemic lull in air travel, the primary drivers of overall airline customer satisfaction remain the ease of travel and trust. - Passengers' satisfaction levels for trust dip substantially (400 points on a 1,000-point scale) if they encounter negative news coverage about an airline's performance. 👉 Learn more from the press release:

Protecting your hospitality, tourism, and entertainment business is paramount. 🛡️ Our comprehensive solutions will safeguard your business, allowing you to prioritise customer satisfaction and service excellence. Trust us to keep you secure while you focus on what truly matters. Contact us today! #BusinessProtection #HospitalityInsurance #DWDVBrokers #InsuranceExperts

Providing exceptional Customer Service is one of the key differentiators to enhance the competitiveness of your business and stand out amidst fierce competition. Providing unparalleled service goes a long way. Consistently delivering exceptional service, going above and beyond expectations, and ensuring guest satisfaction can become a hallmark of your establishment. We can help unlock your competitive potential. Just reach out. And follow us for frequent tips and insights. #competitiveadvantage #unlockingpotential #customerexperience #serviceexcellence #excellencethatbuildsloyalty #loyalcustomers #successmindset #pathtosuccess #consistencymatters #successjourney

Step 2 of Hospitality Assured’s Quality Accreditation process focuses on Customer Service Excellence and Organisational Change. Communicating clearly to customers is a given but does your organisation have a clear statement about its products, services, facilities, values, mission and commitment to service excellence? Are you managing customer expectations to the fullest? Helping organisations achieve Customer Service excellence as part of our Quality Accreditation is what we do every day. Contact us for a free, confidential chat to find out more about Hospitality Assured. Or why not follow us on our YouTube channel Hospitality Assured UK to hear what our customers across the world have to say about us. https://lnkd.in/dU3XqTk9 #HospitalityAssured #HospitalityAssuredStandards #BusinessExcellence #Serviceinbusiness #Benchmarking #Culturaltransformation #bringingteamstogether #efficiencyplanning #Serviceexcellence #industrystandards #industrysupport #dedicatedtoservice #dedicatedtoexcellence #ServiceExcellenceVideoInterviews #HospitalitySector #Healthcaresector #facilitiesmanagement #EducationSector #Worklifebalance #staffretention

Step 2 of Hospitality Assured’s Quality Accreditation process focuses on Customer Service Excellence and Organisational Change. Communicating clearly to customers is a given but does your organisation have a clear statement about its products, services, facilities, values, mission and commitment to service excellence? Are you managing customer expectations to the fullest? Helping organisations achieve Customer Service excellence as part of our Quality Accreditation is what we do every day. Contact us for a free, confidential chat to find out more about Hospitality Assured. Or why not follow us on our YouTube channel Hospitality Assured UK to hear what our customers across the world have to say about us. https://lnkd.in/dU3XqTk9 #HospitalityAssured #HospitalityAssuredStandards #BusinessExcellence #Serviceinbusiness #Benchmarking #Culturaltransformation #bringingteamstogether #efficiencyplanning #Serviceexcellence #industrystandards #industrysupport #dedicatedtoservice #dedicatedtoexcellence #ServiceExcellenceVideoInterviews #HospitalitySector #Healthcaresector #facilitiesmanagement #EducationSector #Worklifebalance #staffretention