Ratchet+Wrench’s Post

Most people get car washes three or four times a year, wherever convenient, and pay about $10 for the service. But car washes have become much more profitable thanks to a new customer loyalty tactic: Subscriptions. To boost your top and bottom-line results, customer loyalty tactics like this and exceptional service can transform your shop from a one-time stop to a lifelong destination. In this article, sponsored by the Automotive Training Institute, we discuss how by investing a little extra time in building membership programs and capitalizing on the summer surge, you can capture more of the $800 per year that the average person spends on car maintenance. So, the next time you want to maximize profits and skyrocket your bottom line, remember that providing excellent service is key, and your customers will remember that when they keep coming back for more. https://ow.ly/Qn7v50SXa2E

Looking to boost your shop’s profitability during the warm months? Summer is the perfect time to transform your shop from a one-time stop to a lifelong destination. Most people get car washes three or four times a year, wherever convenient, and pay about $10 for the service. But car washes have become much more profitable thanks to a new customer loyalty tactic: Subscriptions. In this article, sponsored by the Automotive Training Institute, we discuss how this tactic is turning the sleepy mom-and-pop industry into a $1.5 million-per-location gold rush. With the summer surge, consider adding seasonal touches to your service, such as arranging for a car wash or interior cleaning before returning it to the customer. These small acts can be seen as going above and beyond, encouraging repeat business. By investing a little extra time in building membership programs and capitalizing on the summer surge, you can capture more of the $800 per year that the average person spends on car maintenance.

🚦 This week's #Quickreaction: Let's shift gears and talk CSI! Has offering vehicle pickup and delivery services driven your Customer Satisfaction Index up the chart? 📈 As we navigate the evolving customer service landscape in the auto industry, your feedback is crucial. Has this convenience impacted loyalty and satisfaction? Dealership owners, service managers, let's exchange insights! 🚗💬 Weigh in with a comment or vote in our latest poll - your input puts us on the map!

Customer loyalty: the secret sauce to automotive success! Dive into the latest stats revealing why a quarter of customers keep coming back to dealerships for more. Discover what keeps them hooked #AutomotiveInsights https://bit.ly/3QBGxpA

Explore Clearfield's sponsored FAQ for essential tips on successful fibre customer turn-ups. Enhance installations, cut costs, and boost customer satisfaction. Elevate your fibre deployment skills now!

In today’s fast-paced world, convenience and efficiency aren't just perks—they're necessities. For car dealerships, managing customer appointments effectively is often a challenge. A complex online appointment scheduler can lead to higher bounce rates and no-shows, negatively impacting your bottom line. By simplifying the scheduling process and reducing the number of clicks required, you can significantly enhance service efficiency, improve customer satisfaction, and drive more business. You can find out how to optimize your dealership's appointment system in the latest UpdatePromise blog post.... https://lnkd.in/gFPqkndE

Shocking Facts on Incoming Service Calls In today's competitive auto dealership landscape, the distinction between sales and service is more blurred than ever, presenting unique opportunities to enhance owner retention through exceptional service experiences. At DealerPRO Training, we have seen firsthand how refining service operations can significantly impact overall dealership profitability and customer loyalty. Learn more: https://lnkd.in/e2X4Bb5y

Shocking Facts on Incoming Service Calls In today's competitive auto dealership landscape, the distinction between sales and service is more blurred than ever, presenting unique opportunities to enhance owner retention through exceptional service experiences. At DealerPRO Training, we have seen firsthand how refining service operations can significantly impact overall dealership profitability and customer loyalty. Learn more: https://lnkd.in/e2X4Bb5y

🚗💡 Master the art of delivery with a strategic, driver-centric approach! Our infographic breaks down the key components that make delivery operations successful. From competitive driver benefits to optimized routes, discover how focusing on driver satisfaction enhances both customer service and operational efficiency. 📈👥 What steps are you taking to enhance driver satisfaction? #LastMileDelivery #DeliveryOperations #DeliveryDrivers

Customers shouldn't have to worry about their personal effects when finding out their vehicle is being written off. That's why at e2e, we take an empathetic approach. Customers' items could potentially be of significant value, monetary or sentimental. Therefore, we believe it's important to show care and respect when handling customers' belongings. When you work with e2e to manage your customers’ total loss vehicles, we will ensure: 👉 All personal effects found in a vehicle are photographed 👉 One of our dedicated Couriers returns the customers’ personal effects safely. 👉 Your customers’ personal identifiable information is protected  👉 If applicable, all personal information saved on any infotainment systems is deleted Customer satisfaction is more important than ever with today's cost inflation and high number of write-offs - choose e2e Total Loss and we'll support you in keeping your customers on side. Get in touch: https://lnkd.in/eBGZmVwi #CustomerService #CustomerSatisfaction #VehicleWriteOff #CustomerExperience