Razia Ismail Chandni’s Post

When customer service fails, anxiety emerges. A tiny inbound call center must provide exceptional customer support and service.  Along with a great support team, you need good inbound call center software to run your small business successfully. You should get inbound software with what features?  Don't worry—this blog will answer them all. To learn more, read the blog article until the conclusion. https://lnkd.in/g4Udk4re Visit our website: bit.ly/klozer #dialer #bpo #bposolutions #bposervices #bpoindustry #leadgeneration #productselling #coldcalling #telemarketing #outsourcing #appointmentsetter #VoIP #voip_call #voipprovider #voipsolution #sip #vicidial #outbound #inbound #inboundmarketing #OutboundMarketing #callcentersolutions #callcenterservices #Australia #Canada #NewZealand #UK #USA #business #klozer #linkedin #linkedinlead #linkedinleadgeneration #linkedinmarketing #linkedinb2b #linkedincommunity #linkedinbusiness #linkedingrowth

5 Best B2B Customer Support Tools (May 2024) - In today's fast-paced business landscape, providing exceptional customer support is crucial for B2B companies looking to build long-lasting relationships with their clients. To meet the evolving needs of customers and streamline support operations, businesses are turning to advanced tools and platforms that offer a range of features designed to enhance the customer experience. In this blog post, we'll explore the top B2B customer support tools that are changing the way businesses interact with their customers. 1. Supportbench Supportbench is a comprehensive customer support software platform designed specifically for B2B teams. With its all-in-one approach, Supportbench empowers businesses to deliver personalized […] - https://lnkd.in/eqtrU6Hb

5 Best B2B Customer Support Tools (May 2024) - In today's fast-paced business landscape, providing exceptional customer support is crucial for B2B companies looking to build long-lasting relationships with their clients. To meet the evolving needs of customers and streamline support operations, businesses are turning to advanced tools and platforms that offer a range of features designed to enhance the customer experience. In this blog post, we'll explore the top B2B customer support tools that are changing the way businesses interact with their customers. 1. Supportbench Supportbench is a comprehensive customer support software platform designed specifically for B2B teams. With its all-in-one approach, Supportbench empowers businesses to deliver personalized […] - https://lnkd.in/eqtrU6Hb

Top quality call center for affordable price

Do you want to make your customer support emails 📧 stand out and earn a competitive advantage? 🤗 Read our latest blog post to get an idea💡about 6 vital elements that you should not ignore when designing customer support emails. 📖 Read Our Blog: https://bit.ly/4adG7O2 . . #kolaxoccs #contactcenterservices #contactcentersolutions #customercare #telemarketing #AnsweringTheCall #bpo #callcenterusa #smallbusinessph #customercareservice #outbound #emailmarketing #emailsupport #callcenterusa

Great customer support is more than solving problems; it's a growth engine for B2B software companies. When building a B2B software company, a lot of initial focus goes on product, brand and sales. But in a world of choice, the one thing that differentiates the most is support. Wondering how to win with support? Consider these areas: 🗣️ Personalised Support - Tailor your customer service to individual client needs. Offer different levels of support based on the level of customer. White glove the Enterprise but keep the core users satisfied with a service you’d expect to receive. 💡 Proactive Solutions - Anticipate issues before they arise. If the dev team notice something that doesn’t look right and have it in the roadmap to fix, add it to the KB with a date it will be fixed. Or message your users that you know might experience the issue. Communication goes a long way. 🔄 Feedback Loop - Use customer feedback to continuously improve. Not only does it help you keep a pulse of how your users are feeling, but it helps you focus on the right areas for improvement. Try to incentivise a group of users that are your ‘power customers’ that will keep you updated with what matters most. 🌟 Stand Out - Make your support a key differentiator. Plenty of users change solution because of lack of support. It should be your number one weapon to stop churn and be one of your benefits for attracting new customers. Investing in these aspects of customer support can transform your client relationships, reduce churn and drive business growth. #b2bsoftware #customersupport #businessgrowth

5 Best B2B Customer Support Tools (May 2024) - In today's fast-paced business landscape, providing exceptional customer support is crucial for B2B companies looking to build long-lasting relationships with their clients. To meet the evolving needs of customers and streamline support operations, businesses are turning to advanced tools and platforms that offer a range of features designed to enhance the customer experience. We'll explore the top B2B customer support tools that are changing the way businesses interact with their customers. 1. Supportbench Supportbench is a comprehensive customer support software platform designed specifically for B2B teams. With its all-in-one approach, Supportbench empowers businesses to deliver personalized customer experiences by providing […] - https://lnkd.in/eqtrU6Hb

5 Best B2B Customer Support Tools (May 2024) - In today's fast-paced business landscape, providing exceptional customer support is crucial for B2B companies looking to build long-lasting relationships with their clients. To meet the evolving needs of customers and streamline support operations, businesses are turning to advanced tools and platforms that offer a range of features designed to enhance the customer experience. We'll explore the top B2B customer support tools that are changing the way businesses interact with their customers. 1. Supportbench Supportbench is a comprehensive customer support software platform designed specifically for B2B teams. With its all-in-one approach, Supportbench empowers businesses to deliver personalized customer experiences by providing […] - https://lnkd.in/eqtrU6Hb

THE ART OF UPSELLING IN CUSTOMER SERVICE In the dynamic world of customer service, every conversation is a gateway to deepen customer relationships and drive growth. As someone who has navigated the intricate paths of CRM systems like Hubspot, Intercom, and Freshdesk, I’ve discovered the power of upselling—not as a sales tactic, but as a customer success strategy. Identifying up-selling opportunities involves: 📌Listening Carefully: Understand the customer’s needs and preferences during the conversation. 📌Product Knowledge: Be well-versed in the features and benefits of products or services to suggest relevant upgrades. 📌Solving Problems: Offer solutions that not only solve the immediate issue but also enhance the customer’s experience with additional features. 📌Timing: Choose the right moment during the interaction when the customer is most satisfied with the service to introduce additional offerings. 📌Personalization: Tailor suggestions based on the individual customer’s history and past purchases to show that you understand their needs. Let's look at this scenario, where I was opportune to upsell to a customer. A customer called in, frustrated with the frequent downtime they were experiencing with their current website hosting service. As a customer support specialist, I listened to their concerns and understood that reliability was crucial for their online business. After resolving the immediate technical issue, I introduced them to our premium hosting package, which offers 99.9% uptime and enhanced security features. I explained how this package was designed for businesses like theirs looking for stability and growth. The customer was relieved to find a solution that not only fixed their problem but also provided an upgrade for their business needs. They decided to upgrade, and since then, have been an advocate for our services. This experience further taught me the importance of addressing customer needs with solutions that provide additional value, which is at the heart of effective upselling. As we continue to serve with empathy and expertise, let’s view each support call not just as an issue to be resolved but as a conversation brimming with potential. Let’s embrace the art of upselling as a path to creating more meaningful customer journeys and unlocking growth opportunities. Yours truly, Assumpta Emejuru-a passionate customer service professional. Open to work, learning and growing. ————————————— P.S. Hello beautiful people, what are your thoughts on this? #customersupportspecialist #upselling #experiencedcustomerserviceagent #remotework

A successful B2B customer onboarding plan plays a critical role in the early stages of the customer lifecycle and your long term success. Read our tried and tested tips for success here 👉 https://lnkd.in/gfsGn7GQ #crm #software #blog #b2b #customer #onboarding