Every business aims to provide the best customer experience possible. But, providing a stellar customer experience is only possible when organizations get a 360-degree view of the customer. Unfortunately, siloed data, legacy systems, and disconnected functioning of the middle, back, and front offices hinder this ability. As a result, organizations are unable to provide seamless experiences to their customers, solve their support queries quickly, or create those ‘wow’ moments.
ServiceNow FSO offers a solution to this through Customer Central. Customer Central provides agents or contributors with all the information about the customer in one central place. Agents or contributors can activate and log in to Customer Central to get real-time access to customer data, case details, account information, details of all the interactions, touchpoints, and also all the records – all in one place. They don’t need to switch between too many applications and do not need to contact multiple departments.
Armed with such information, they can focus on the customer issues and provide efficient and supportive services to their customers. ServiceNow FSO enables businesses to exceed their customers' expectations. Let's talk if this is your prime objective in the new year!
#CustomerService #CustomerExperience #ServiceNow #ServiceNowFSO
President at @Orchard LLC
3moCongratulations RCG this sounds an exciting combination