Readiness Institute’s Post

#UnderstandCustomers #BeHumble #CustomerLoyalty I wrote this article to discuss the importance of respecting and understanding the needs of customers. It's easy to think you are irreplaceable, however, customers have the ultimate power and must be treated with the respect and dedication they deserve to ensure customer loyalty. Don't Be Arrogant; You Need Your Customers More Than They Need You. - Operational Excellence Society https://lnkd.in/e-Kq9DNJ

Consistency is the key word. And that is something lacking in many businesses due to the huge turnover taking place, in hospitality for example, but not only. This leads to another challenge in today's service industry which is employee retention. Without a strong retention plan, turnover will continue, and consistency in service excellence just keeps on being on the line, affecting businesses more than admitted by many. Let's treat our associates the way we want our guests to be treated and turnover will fade away. For real! #competitiveadvantage #unlockingpotential #customerexperience #serviceexcellence #excellencethatbuildsloyalty #loyalcustomers #successmindset #pathtosuccess #consistencymatters #successjourney

Protecting your hospitality, tourism, and entertainment business is paramount. 🛡️ Our comprehensive solutions will safeguard your business, allowing you to prioritise customer satisfaction and service excellence. Trust us to keep you secure while you focus on what truly matters. Contact us today! #BusinessProtection #HospitalityInsurance #DWDVBrokers #InsuranceExperts

✈️ What Airlines Get Wrong About Customer Service ✈️ The summer travel season is here and it can be hectic! Airlines Customer service should soar as high as the planes themselves but they always seem to miss the mark. Here's what they're getting wrong: 1. Communication Breakdowns : Timely, clear, and transparent communication is essential, especially during delays and cancellations. Customers need real-time updates and proactive solutions, not radio silence. 2. Empathy Deficit : Travel can be stressful. A little empathy goes a long way. Training staff to genuinely listen and respond to customer concerns can transform a negative experience into a positive one. 3. Inflexible Policies : Rigid policies alienate customers. Flexibility, especially regarding cancellations, rebooking’s, and baggage issues, shows an understanding of the unpredictable nature of travel plans. 4. Personalization Gaps : Customers appreciate when their preferences are recognized and accommodated. Using data to personalize experiences—like seating preferences or dietary needs—can significantly enhance satisfaction. 5. Reactive Rather Than Proactive : Many airlines wait for problems to arise rather than anticipating and preventing them. Proactive measures, such as preemptive maintenance or offering compensation before a complaint is lodged, can build loyalty. By addressing these areas, airlines can transform their customer service from turbulent to smooth sailing. #CustomerService #CX

Providing exceptional Customer Service is one of the key differentiators to enhance the competitiveness of your business and stand out amidst fierce competition. Providing unparalleled service goes a long way. Consistently delivering exceptional service, going above and beyond expectations, and ensuring guest satisfaction can become a hallmark of your establishment. We can help unlock your competitive potential. Just reach out. And follow us for frequent tips and insights. #competitiveadvantage #unlockingpotential #customerexperience #serviceexcellence #excellencethatbuildsloyalty #loyalcustomers #successmindset #pathtosuccess #consistencymatters #successjourney

This chapter proposes how customer-centric airlines adopt a total quality management approach, wherein every operational process is consistently enhanced to enhance customer satisfaction. https://lnkd.in/d23HB8H6 #customer #airlines #management #customer #opinion #peoplesreflections

Step 2 of Hospitality Assured’s Quality Accreditation process focuses on Customer Service Excellence and Organisational Change. Communicating clearly to customers is a given but does your organisation have a clear statement about its products, services, facilities, values, mission and commitment to service excellence? Are you managing customer expectations to the fullest? Helping organisations achieve Customer Service excellence as part of our Quality Accreditation is what we do every day. Contact us for a free, confidential chat to find out more about Hospitality Assured. https://bit.ly/3PoQhTO Or why not follow us on our YouTube channel @hospitalityassured to hear what our customers across the world have to say about us. #HospitalityAssured #HospitalityAssuredStandards #BusinessExcellence

Airport Customer Service Thoughts 💐💐💐💐💐💐💐💐💐💐💐💐💐💐 Customer service is the backbone of any industry, but it takes on a special significance in aviation. When people entrust their safety and comfort to an airline, the experience they have becomes paramount. A positive customer service experience can turn a routine flight into a memorable journey. It can foster loyalty, encourage word-of-mouth recommendations, and ultimately contribute to an airline's success. On the other hand, poor customer service can damage an airline's reputation, lead to social media backlash, and erode customer trust. In an industry where competition is fierce and margins are tight, exceptional customer service can be a powerful differentiator. It's not just about resolving issues promptly; it's about exceeding expectations, building relationships, and creating a sense of care and empathy. From the moment passengers book their flights to the time they disembark, every interaction matters. Whether it's a friendly check-in agent, a helpful flight attendant, or a responsive customer support team, each employee plays a crucial role in shaping the overall customer experience. Investing in customer service training, empowering employees to make decisions, and leveraging technology to enhance the passenger journey are essential steps towards building a customer-centric airline. #aviation #customerservice #airlineindustry #hospitality #travel

On this Customer Service Day, we're celebrating the heart of our company—YOU! 🌟💙 Customer service isn't just a department; it's a promise we live by every day. For us, it means more than just transactions; it's about building long-lasting connections. Communication is our lifeline, ensuring you're always in the loop. Personalisation is our art, tailoring our services to reflect your unique needs. Efficiency is our commitment, streamlining processes for a seamless journey every time. Today, we are celebrating the essence of customer service—where every interaction is a chance to make your day extraordinary. Cheers to you, our valued partners and clients! 🎉💼 #CustomerServiceDay #AccountManagement #TravelCompany #arrangeMY #Travel #TravelSolutions