Recent Communications, Inc.’s Post

Loyalty & Customer Service 🤝 Did you know, 77% of decision makers are more loyal to businesses that offer top-notch service 💡 Check out 7️⃣ customer service trends that your business should care about 💰 How does your business view the value of customer service? #NCSW #customerservice #customerloyalty #serviceandsupport

It’s National Customer Service Week! Check out these customer service stats from SlickText 💡 If your business has a customer service or support department, do any of these stats resonate with you? #NCSW #customerservice #competitiveadvantage #support

We’re celebrating our 24th Birthday 🥳 In 2000, our founder, Joe Conroy, established Recent Communications, Inc. We started as an authorized Avaya channel partner offering local, hands-on expertise to design, install, and support Avaya PBX phone systems ☎️ Now 2️⃣4️⃣ years later, we continue to innovate and lead with the same partnership focused model offering future proof, secure, reliable, and feature rich cloud communications solutions to support small and midsized organizations. Here are 7️⃣ ways we’re different: ❤️ Family owned & operated 📞 100% Telecom solutions 🇺🇸 100% U.S. based team ⏰ Immediate support response ❌ No frustrating call centers 🤩 98% Client retention 🤝 True partnerships fueling small & midsized businesses and nonprofits #smallbusiness #familybusiness #regionalroots #24years #businesscommunications #throwbackthursday

Technical On-Site Review ✅ If your business is moving from a traditional PBX (on-premise phone system) to a cloud-based/VoIP solution, a technical on-site review is critical. With legacy phone systems, it’s common for non-voice lines and services to run through the solution including: 🔊 Overhead paging 📠 Fax lines 🔥 Fire and security lines 🔐 Door lock/entry Consider a local expert that can provide a deep technical understanding to ensure the new cloud phone solutions will support your operations. #techtuesday #businessphonesystems #pbx #cloudphonesystem #expertise #localpartner #manufacturing

Caption this 📸 #throwbackthursday 📞

Did you know, 90% of our clients come from big name providers? The differences we provide: 🤩 100% U.S. Team 🤬 NO call centers ⏰ Immediate response 📞 Every employee has direct access to our support team It’s not about the technology bells and whistles… It’s about responsiveness, expertise, and care 🤩 #mondaymotivation #ourdifference

Before hands free 📞 #throwbackthursday

Too many cooks in the kitchen 🧑🍳 The phone system is used by every department in an organization 📞 Be sure to collaborate with cross functional teams to understand: ⚙️ Current work flows ❌ Challenges ✅ Requirements 📈 Improvement areas #techtuesday #techtip #businesscommunications #businessphonesystem #businessoperations #crossfunctionalteams

𝙲𝚘𝚕𝚍 & 𝚏𝚕𝚞 𝚜𝚎𝚊𝚜𝚘𝚗 𝚒𝚜 𝚊𝚙𝚙𝚛𝚘𝚊𝚌𝚑𝚒𝚗𝚐 🤧 Check out this testimonial from a long-time primary care provider client 🩺 They are ready to handle the increase in calls to schedule sick visits 📞 #feelgoodfriday #coldandfluseason #doctorsoffice #businessphones

#neverforget #911 #GodblessAmerica