Customer Success leaders are increasingly leveraging AI and automation to drive efficiency, streamline operations, and reduce costs. The capabilities of technology to handle high volumes of repetitive tasks can empower human teams to focus on higher-value initiatives and build deeper customer relationships. However, an overreliance on technology can leave some customers feeling neglected. When effectively combined and scaled, technology plus human interaction can take customer experiences to new heights uncovering opportunities and previously missed revenue. #DrivingRevenueWithCustomerSuccessAtScale #HumansMatter #WeAreTekExperts
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