René Lafferty’s Post

Great healthcare customer communications can significantly enhance patient experiences and outcomes. And it's essential to keep these communications straightforward, versatile, and receptive to feedback. Integrating legacy systems and considering CCM software can also streamline processes.   Did you know that efficient communication channels can cut down hours of administrative work and reduce missed appointments? Learn more about how you can improve your healthcare customer communications today: #CustomerCommunications #Healthcare https://lnkd.in/eFkyznTq 

Client satisfaction is at the heart of everything we do at Access Healthcare. In a recent survey conducted by KLAS, our clients shared their experiences and likelihood of recommending our services. Here's what one of them had to say: "We have referred Access Healthcare to other entities already, and the firm came to us with many good referrals in the past, so they are a good company. The firm gives us more resources than we ask for on our statements of work. They make sure they can get through the volume they are working with no impact on our metrics." – VP, Revenue Cycle. Read full report - https://bit.ly/3Q500yr KLAS Research Ambulatory Revenue Cycle Management Services 2024

Did you know that 45% of HR leaders rank ease of access as the most important factor when choosing a health and well-being service provider? Accessible healthcare is crucial, and that’s why Dialogue members have 24/7 access to our services — so that they can receive care whenever they need it. Learn more about our programs here: https://okt.to/h3MJH1

The Problem of Fragmented Mail: Picture receiving 97 envelopes in a single day – this was the reality for one shocked patient who dealt with a daily barrage of letters from their healthcare provider. While an extreme case, it exemplifies the unnecessary volume many patients face. As current workflows stand, getting multiple letters spaced days apart but related to the same topic is common. This excess volume translates directly into added expenses from multiplied postage and material costs. But it also cultivated patient frustration that threatened customer loyalty. This healthcare firm spotted a chance to trim waste and better serve patients by critically examining its outbound communications strategy. - Solimar Systems, Inc. https://lnkd.in/ebQ_5Av8 - Jamie Walsh #communications #costs #streamlining

❤️Nice Ticker Interview by our Group CEO Anurag Sharing his wise perspectives on this subject. "How can businesses attract customers this holiday season", As the cost-of-living pressures continue to rise in most of places in APAC regions & elsewhere also, But the salary never kept up to #inflations, hence consumer spending habits is shrinking a lot. #Frictionless #HyperPersonalized Tailored 121 Loyalty based on rich data the loyalty program operator has helps the cause, plus the fundings/optimal budget based on which we are able ensure all stakeholders in Loyalty #CardLinkedOffers #CLO #AggregratorPaymentLinkedLoyalty #APLO Ecosystems are Profitable and Happy with better #ROI #IncreasedROI. If you want to know how we do this, please reach out to Anurag Vasisth or myself👍 #digital #loyaltyprograms #costofliving #inflation #team Loyalty Now, Australian Loyalty Association, Loyalty Central | Australia |, Australian FinTech

Efficiency is essential in healthcare customer service. With streamlined processes and proactive assistance, RelayTask helps healthcare providers deliver prompt, effective care, and support to patients. #EfficientService #HealthcareEfficiency

In today’s competitive healthcare industry, excellent customer service can be the key to attracting and retaining patients. Patients and their families expect to be treated with kindness, empathy, and respect. Their experiences with healthcare providers can significantly impact their overall satisfaction with the care they receive. The Power of One is a program that teaches healthcare employees the skills essential to great customer service. The program helps employees understand their individual roles in delivering great service and how to make a positive impact with each and every customer interaction. Learn more about The Power of One today: https://lnkd.in/gGfstpyd #CustomerService #Healthcare #ServiceRecovery #CustomerServiceTraining #BairdGroup

If someone in your organization needs to hire a healthcare professional, is it clear what steps they should take? A straightforward process can simplify things for you, your colleagues, and the healthcare professionals. Discover more. #hcpengagement #IQVIA #healthcarecompliance

As many anticipate conservative spending habits this Christmas season, businesses face tougher competition to attract customer spending and maintain profits than ever before. Integrating personalised loyalty programs can allow merchants to maintain customer engagement and safeguard profitability. Anurag Vasisth, Co-Chair and Group CEO of Loyalty Now, sat down with Ticker News to share how loyalty programs can help businesses maintain customer engagement throughout rising cost of living pressures. Watch the full interview here: https://bit.ly/41n6spi