🤔 For many contact centers, the decision to adopt AI often boils down to one simple question: “Are we ready?” From the readiness of your tech stack to that of your customers, here are the tried and true methods to determine how prepared your business is for AI. 👇 #ai #cx #contactcenter #customerservice
Evaluating AI readiness involves tech and team adaptability. What’s your strategy for both?
In 2024, what do #customerexperience leaders need to know about #generativeAI? Sheila McGee-Smith, President and Principal Analyst of McGee-Smith Analytics, answers three burning questions about #AI implementation in the #contactcenter. 👇 #CCaaS #CX #customerobsessedcommunications
Are we witnessing the dawn of a chatbot revolution or the start of a revolt? Cory Halbardier provides great insight in this article on Built In... 🤖 Generative AI promises to revolutionize customer service, yet sectors like healthcare and law must proceed with caution. In fields where trust is paramount, the human touch remains irreplaceable. Discover why your customers might resist chatbots and the implications for your business strategy. Read the full article: https://lnkd.in/gmuQuvYp #GenerativeAI #CustomerTrust #TechTrends
#Five9 GenAI Studio puts the reins of responsible #AI firmly in your hands. It empowers you to go beyond our carefully crafted default settings and tailor every aspect of #GenAI output across all Five9 AI applications for complete flexibility. Read more. #GenerativeAI #CX #Five9Joy
Don't Miss: How Does #ContactCenter #AI Mature? 🦾 MiaRec's model looks at five different levels of complexity and impact, serving as a roadmap to help organizations see through the hype and find the features they need 👇 #cx #cxnews #ccaas #genai
Good primer on AI in the contact center.
Don't Miss: How Does #ContactCenter #AI Mature? 🦾 MiaRec's model looks at five different levels of complexity and impact, serving as a roadmap to help organizations see through the hype and find the features they need 👇 #cx #cxnews #ccaas #genai
#AI has the power to redefine the way contact center and #CX teams interact with their customers and manage internal processes. 📞💻 Head over to the CallMiner blog for the top AI trends we expect to see in 2024, including the technology's increasing impact on business operations: https://lnkd.in/dve8erzZ
CallMiner Introduces CallMiner AI Assist to Intelligently and Automatically Support In-Platform Actions https://lnkd.in/dNZwBEvS #AIAssist #CallMiner #ConversationIntelligence #CX #SupportInPlatform
As we navigate the ever-evolving landscape of customer service, generative AI is proving to be a game-changer for contact centers. Here are four safe applications of GenAI in the contact center: 1. Live Call Transcription For Agents 2. Post-Call Summarization 3. AI Analytics 4. GenAI Intent Detection The potential is immense! As we harness these technologies, let's prioritize ethical practices to ensure a balanced approach to AI integration. #GenerativeAI #ContactCenter #CustomerExperience #TechInnovation #CX #CCaaS #Five9 #VesuvITas https://lnkd.in/eu4Ka7dc
"AI has been established as an invaluable business tool - when implemented properly, we’ve seen it improve operational efficiency, reduce costs, and support productivity. But in our experience, while many businesses see the potential, particularly those with consumer-facing operations, there is a basic question they are still grappling with: where do I start?" Dvir Hoffman, CEO of CommBox, underscores the transformative potential of AI in 2024, emphasizing the need for businesses to strategically integrate and adapt to its capabilities for sustained growth and competitiveness. https://lnkd.in/d2FYnqVH #cx #ai #automation #analytics #contactcenter #customerengagement
#Five9 GenAI Studio puts the reins of responsible #AI firmly in your hands. It empowers you to go beyond our carefully crafted default settings and tailor every aspect of #GenAI output across all Five9 AI applications for complete flexibility. Read more. #GenerativeAI #CX
Assessing readiness for AI also means gauging customer tech comfort. How do you plan for this?