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11,159 followers

2mo

🖥️ What makes Replicant the leader in resolving customer service requests at scale with AI? Let our own Benjamin Gleitzman show you! With an enterprise-ready platform and features meticulously designed for more human-like conversations, leaders like you can spend less time piecing together solutions and more time getting customers the resolution they deserve.

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Since 2017, Replicant has enabled some of the world's largest contact centers to complete over half a billion minutes worth of calls with zero agent involvement. Unlike other automation tools, Replicants AI agents excel and listening carefully, responding quickly, and resolving customer issues just like your best human agents. That means a complex request like this can receive a reply like this. Hi Sophia. Based on your phone number, I can see that you're a Countryside Insurance member. We can get a technician to you right away. Are you calling about the Dodge Caravan? And most importantly, get a resolution like this faster than ever in order to fully resolve customer requests like whatever's going on under the hood of Sophia's car. An array of features and AI models work together under the hood of our platform. It starts with human like voices and lightning fast responses to give callers a natural experience that fits your brand. At every turn in a conversation, Replicant dynamically chooses from several Gen. AI models that we've trained on millions of customer service calls to maximize accuracy and prevent callers from repeating themselves or hanging up in frustration. It can leverage voice, text, and chat to deliver an experience fit for today's consumers. And if Sophia prefers to describe her issue in her native language, she can do that too. Gracious 1 Momento Mientras Ambiente Technico. It's not every call is this straightforward. Hi, I've got a big problem. My car just broke down while I was taking my son to school and now we're stuck on the shoulder of this highway. Using contextual understanding, our AI agent immediately identifies that this is an urgent and potentially hazardous situation. Using AI handoff, the call is transferred to a human agent who receives a summary of the request directly in their CCAST system. Reducing handle time even during escalations. Replica allows you to increase. Risk capacity without compromising quality and understand your customers better than ever. Managers can monitor the performance of their AI agents through a real time analytics dashboard to understand exactly how well their platform is improving CSAT, decreasing agent call volumes and reducing costs. Get granular details about every call, including auto tag dispositions, and perform QA directly in a conversation. When it's time to scale, replicate automatically services. Use cases with the highest net savings potential Use cases that can be easily built and deployed right from the platform. With Replicant, your AI agents can leverage the same information you use to train your team, allowing any question to be answered naturally, accurately, and fully autonomously. For all its technical horsepower, the Replicant platform was built with the understanding that customer service is as much an art as it is a science. That's why every AI agent is trained and implemented by a world class. Delivery team of contact center experts, including conversation design specialists who tailor flows to maximize resolutions using intuitive prompts and fallbacks to guide callers. Replicant is built for the enterprise with AI guardrails that protect customer data at every turn and adhere to HIPAA, PCI, and GDPR compliance standards. With Replica, it's easy to start resolving customer service requests at scale with AI, so leaders like you can spend less time piercing together. Solutions that struggle to make an impact and more time getting callers like Sofia the resolution she deserves.

Results-Driven Marketing Leader | Expert in Strategy, Branding, & Digital Campaigns

1mo

This product overview/demo was very well-done! Shoutout to the team members who brought this to life. 👏

• John Hamilton

• John Hamilton

Chief Executive Officer | Telecommunications Consulting @ MYRIAD Communications, Inc.

1mo

Looking forward to this event!

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🖥️ What makes Replicant the leader in resolving customer service requests at scale with AI? Let our own Benjamin Gleitzman show you! With an enterprise-ready platform and features meticulously designed for more human-like conversations, leaders like you can spend less time piecing together solutions and more time getting customers the resolution they deserve.

🖥️ Replicant Product Overview: The Leader in Resolution

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