Resolve AI’s Post

On-call is one of the toughest roles in engineering—it’s where the real challenges surface. It’s not just about responding to pages at 3 a.m.; it’s about untangling complex systems under pressure, diagnosing root causes with limited data, and collaborating across teams to keep services running smoothly. Every incident brings unique challenges: Unknown unknowns that require deep dives into unfamiliar codebases. High-stakes decisions where delaying a feature or rolling back a deployment isn’t just technical—it’s political. Burnout risk, as you juggle firefighting with long-term projects. On-call engineers are the unsung heroes who keep the internet running, often in the shadows. Let’s give them the recognition they deserve. 🌟 What’s the hardest challenge you’ve faced on-call?

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