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Technical Support Representative Heredia, Heredia, Costa Rica Call Center Operations Job Type:Full-time Job Description: Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging. About the Role Integrations is a primary focus at Tebra and the Technical Operations team holds a key role in activating, maintaining the health of our integrated practices through troubleshooting, and offboarding. When a practice has its online schedule integrated with an EMR/EHR/PMS, it improves key performance indicators, decreases churn, increases their average lifetime value, and provides enhanced benefits for the patients that find them online. The Technical Operations team supports internal and external teams through a deep understanding of the integration logic -- this is necessary to troubleshoot and provide solutions for both the practices and the company. Your Area of Focus Periodically, activating or offboarding integrated accounts Periodically dispatching surveys manually. Respond to and resolve technical cases throughout various stages of the customer lifecycle within 5 days or less Reduce the risk of churn by owning the customer’s problems, troubleshooting on the fly, and working through issues with the practice Obtain examples of what is not functioning properly and investigate Document integration-related processes, FAQs and departmental training guides Log all information in Salesforce Document what configurations were adjusted on every call so that future CS employees can see what has been changed and when Support internal and external teams with technical integration issues and/or questions Use your curiosity to figure out what specifically is going on and how you can get things worked out Solve problems while being cautious of the repercussions that can come from making changes to live integrations Become proficient in explaining and teaching technical processes in a non-technical way Work directly with an office manager, doctor, or marketing contact who may not be familiar with the technical aspects of our product and services Understand various types of integrations and workflows that are specific to each practice by asking open-ended questions about what the practice is experiencing and what their expected result is Uncover which integrations Tebra supports and make suggestions that compliment both the practice and PatientPop solution Provide appropriate customer feedback to internal teams Focus on resolving cases to the customers’ satisfaction Receive 90% or higher on the customer feedback survey and a 4.8+ CSAT score

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#hiring *Service Desk Support*, Chantilly, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Chantillyjobs #Virginiajobs #ITCommunications *To Apply -->*: https://lnkd.in/duejBhKy Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.Minimum Qualifications with an Associate's degree.5 years of experienceCandidates must have a current Top Secret clearanceOther Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making. Service Desk Support

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#hiring *Service Desk Support*, Chantilly, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Chantillyjobs #Virginiajobs #ITCommunications *To Apply -->*: https://lnkd.in/duejBhKy Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.Minimum Qualifications with an Associate's degree.5 years of experienceCandidates must have a current Top Secret clearanceOther Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making. Service Desk Support

#hiring *Service Desk Support*, Chantilly, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Chantillyjobs #Virginiajobs #ITCommunications *To Apply -->*: https://lnkd.in/dgpciHpY Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.Minimum Qualifications with an Associate's degree.5 years of experienceCandidates must have a current Top Secret clearanceOther Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making. Service Desk Support