As part of the discovery phase with a new customer, we need to identify what barriers to exercise they have experienced in the past and ensue that these barriers are not included in their future. #lunchtimelessons
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Researcher, international speaker and fitness industry expert on retention, attrition and customer experience
As part of the discovery phase with a new customer, we need to identify what barriers to exercise they have experienced in the past and ensue that these barriers are not included in their future. #lunchtimelessons
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Transforming the future while honoring the past! Discover how our product sustenance and support revitalized a leading ISV’s mature products, to realize 50% increase in savings and a 30% boost in customer retention. Read the success story to see the power of sustenance engineering - https://lnkd.in/dY6JWnjx #TechInnovation #CustomerSuccess #DigitalTransformation #SustenanceEngineering
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Creating Exceptional Experiences with a People-Centric Approach | Customer Engagement | Customer Lifecycle Management
In every customer conversation, I always make it a point to cover 3 things: 1️⃣ How is the business doing? 2️⃣ How are they (my POC) doing in the business? 3️⃣ How are our users doing? Answers to these provides valuable context that shapes the rest of our discussion. What questions do you always make sure to ask? #customerfirst #customersuccess #relationshipmanagement #successpartner
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Read the customer success story to learn how @MSI Computer Corp. (MSI USA) mighty PC came through in the clutch with a powerful, error-free performance for HitTrax.
HitTrax Customer Story
marittmeyer.lll-ll.com
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Ad Automation at Scale l CEO l CoFounder l Entrepreneur l Speaker l Committed to Diversity in Tech l Latina l Mom l Member of Forbes Tech Council
Part of customer success is *your* understanding of a day in the life of your client. That will almost always answer the questions: • What are we doing right? • What are we doing wrong? • What can we make even better? Chassis: Built on understanding. #getchassis #digitalmarketing #martech #empathy
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How is DaVinci revolutionizing customer experience in technical support? 👀 Check out this article to learn how seamless integration is enhancing technical support interactions and empowering both customers and agents! ➡️ https://lnkd.in/e69f653h #CustomerExperience #TechnicalSupport #Innovation #AMCTechnology #DaVinci
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Celebrating #GetToKnowYourCustomerDay with a spotlight on our commitment to customer excellence! 🌟 Sarv Saravanan, our Chief Customer Officer, reflects on #Commvault's recent win at the Zinnov Awards 2024 and our unwavering commitment to innovation and customer success. Read more about our journey and how we're helping #customers in this blog: https://ow.ly/BZwi50SF8fj
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✅ Access to a specialist team ✅ Proactive support beyond implementation ✅ Consultative approach Find out how our service ticked all the boxes for Evo Group in our customer case study: https://lnkd.in/eKu3GFMB #casestudy #customerexperience #customerservice
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Harness the expertise of industry-trained professionals to conduct win and lost case analysis for your automotive business. Understand the drivers behind customer decisions and stay ahead of the competition with our on-demand technology led contact center service. Let us help you navigate the intricacies of the market landscape. #AutomotiveInsights #CompetitiveAnalysis #ContactCenterExcellence #WinLossAnalysis
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