MOMENTUM AI’s Post

Watch the #ReutersMomentum AI Studio Interview on how generative AI can help brands, and the importance of knowledge management and security.

Persistent pain points plague both customers and the brands that serve them. At #ReutersMomentum, ASAPP's CMO Daniel Rood discusses these challenges and how Generative AI can provide much-needed solutions. Watch now: https://lnkd.in/e8xCiNHi #CX #ArtificialIntelligence #ASAPP

#AI is now a non-negotiable element for modernizing your contact center. If you're interested in applying AI but unsure where to start for optimal value, this blog is for you. https://bit.ly/46Qq462 #ContactCenter #CustomerExperience #CX

It's time you transform your customer service with AI. Our upcoming webinar will provide you with the insights and tools needed to stay ahead in the evolving support landscape 🌍 Sign up today and save yourself a seat!: https://hubs.li/Q02yz4zJ0 #helpshift #keywordsstudios #AIinSupport #CX #CSAT #Ai

Generative AI is a game-changer for contact centers. Startek CEO, Bharat Rao reveals how to unleash its power to drive agent performance and supercharge CX - https://lnkd.in/d2GdTmek #ConversationalAi #GenerativeAi #CX #CustomerExperience

One of the sections in our #AI Guide covers strategic planning. Contact centers need to first identify what they need to improve to boost #CX. In the graphic, we outline some of the common areas contact centers struggle with and later leverage AI tech to improve. Get the full guide here! 👉 https://bit.ly/3Agre06 #ArtificialIntelligence #ContactCenters #Agents #EX

Unleashing the power of #AI to elevate the #customerexperience #CX #artificialintelligence #generativeai #digitaltransformation #RAISESummit #HM24 #DubTechSummit https://lnkd.in/eSnKzsfG

Unleashing the power of #AI to elevate the #customerexperience #CX #artificialintelligence #generativeai #digitaltransformation #RAISESummit #HM24 #DubTechSummit https://lnkd.in/eSnKzsfG

I’m excited to share my latest article in Forbes, which covers key strategies and tactics to successfully scale your company’s #AI journey. As more businesses implement AI externally, the all-important question is, “How can we pragmatically leverage the technology without losing that personal connection?” I share a look into the key challenges of integrating customer-facing AI and the steps your contact center can take to ensure that agents are able to focus on bringing a personal touch to customer interactions. Take a look at my article and explore the critical steps to implementing and scaling customer-centric AI: https://bit.ly/3Shgx3A #Mosaicx #ConversationalAI #CX #Forbes #ForbesTechnologyCouncil

Very thoughtful and insightful. Speaks to the challenges customers and companies are always trying to balance.