Reva Schottenstein-Reed,PMP’s Post

In the next episode of #SunsetTalks, I enjoyed sharing my journey in the hospitality industry, from my early days as a Receptionist Apprentice to Executive Director of the Hotels & Resorts division at Sunset Hospitality Group. We dive deep into what makes the METT brand unique and the challenges and triumphs of launching in new markets. I also reveal the meaning behind METT and how it drives everything we do. Follow @sunsethospitalitygroup, and stay tuned for the episode! #SunsetTalks #SHG #HospitalityInnovation #HotelManagement #METT #Sustainability #Leadership #BrandStrategy

Service without hospitality is simply a transaction 😒 I've spent the last 30+ years in the hospitality industry. This TED talk is right on point. These same principles apply to all businesses - no matter the industry. When we become transactional in business or in life - we can NOT sustain success. We must put hospitality before service. That's the key to long term success in anything we do. Putting people first is the key to lasting business success. People before process. The main ingredient in any meal should hospitality. Service is a commodity. 🤔 Why should someone pick your business over someone else? What are your thoughts? Leave us an note in the comments. 👇 #leadership #innovation #upwork https://lnkd.in/gkYgd2w4

I’m reading the book “Unreasonable Hospitality” by William Guidara, and it’s challenging me to rethink how we can better serve our “guests” in the public sector while taking better care of our team members so that they can deliver exceptional service! Answer? Through the lens of hospitality. Coming from a hospitality background where the focus was guest satisfaction and pure enjoyment in exceeding expectations, it’s almost a paradigm shift for the public sector to think in this manner where red tape, slow service, and outdated processes can be the norm. The good news is that it doesn’t have to be this way! Watch the brief video below to learn why it’s important to create exceptional hospitality moments to build relationships, no matter what type of service you’re in, restaurant or public. It’s all about the relentless pursuit of excellence! P.S. A big “thank you” to Nicholas J. Saller for recommending the book “Unreasonable Hospitality” to me…I’m on my second listen! #leadership #leadershipjourney #hospitality #elevenmadisonpark #publicsector #pursuitofexcellence

This post is for ambitious hotel managers, worldwide. ⬇ A common concern I hear is, 'But our guests aren’t asking for workout clothes.' Let’s reflect on Henry Ford’s famous words: “If I had asked people what they wanted, they would have said faster horses”. This quote perfectly captures the spirit of innovation. 💡 Think back to the time before the 1990s - when hotel rooms didn’t typically include irons. Once hotels started offering them in every room, they tapped into an unspoken need, and those that adapted gained a competitive advatedge. The lesson? Guests won’t always know what they need until it’s provided, and that’s where true leadership comes in. At Gympak, we believe in offering convenience that guests will remember. We’re not competing with your gym providers; we’re here to elevate your guests' experience and add value to your service. 🤝 Seize the opportunity to innovate, and watch your guests choose you time and again. Contact GYMPAK if you or your colleagues want to learn more.

If you enjoyed this Thread, you’ll love this one on Outthinking the Norm: Encouraging individuals and organizations to think differently and outperform in the hospitality industry: 1. Learn from the best hospitality industry leaders through our master classes. 2. Discover specific Outthink topics to level-up your departments and organizations. 3. Access valuable case studies and connect with an incredible network of Outthink coaches. A tremendous 2 days of an experience I know I’ll never be able to be a part of anywhere else. - VICE PRESIDENT, MAJOR NATIONAL THIRD-PARTY HOTEL MANAGEMENT COMPANY Contact us at achen@outthinkinstitute.com Share or comment if you found this helpful! #HospitalityExcellence #InnovativeLeadership #OutthinkSuccess #outthink #mastersinhospitality #hotelicons

In the bustling world of hospitality, where service never ceases, it's easy to overlook fundamental principles. Let's reflect on four agreements by Don Miguel Ruiz, which can transform our businesses and lives. 1) Be impeccable with your word. In hospitality, communication is key. Words shape guest experiences and team dynamics. Commit to honesty, integrity, and authenticity to foster trust and harmony. 2)Don't take anything personally. In the emotional realm of hospitality, it's tempting to internalize others' actions. Remember, nothing is personal. Approach situations with detachment and empathy. 3)Don't make assumptions. Misunderstandings often stem from assumptions. Cultivate openness and active listening to foster genuine connection and collaboration within teams. 4)Always do your best. Excellence is a habit. Strive for it in every aspect of your work, inspiring others to do the same. When you do the best for your people, your people will do their best for you. #successfulcompanies #happyhotels #wellness #leadership #hospitalityindustry

Embarking on a journey in the hospitality industry isn't just about serving guests, it's about crafting memorable experiences and upholding impeccable standards. Students joining me as we delve into a captivating case study showcasing the essence of hospitality excellence. From personalized guest interactions to operational efficiency, this case study highlights the pillars of success in the hotel industry. Discovering how a career in hospitality goes beyond routine tasks, offering opportunities for creativity, leadership, and growth. Whether you're a seasoned professional or an aspiring enthusiast, this exploration promises insights to elevate your journey in the world of hospitality. #HospitalityExcellence #HotelIndustry #CareerGrowth"

Reflecting on my journey in hospitality, I've been consistently reminded that the true essence of this industry lies far from the BIG tips, the allure of the next “new shiny thing” in town that's just a rehash of previous ideas somewhereelse, or the missteps of leaders more focused on self-promotion than authentic service. Such leaders, who relish the echo of their own voice in needless meetings or boast about personal expenditures and vacations funded on the hard work of their teams, miss the mark of true leadership in hospitality. The genuine heart of hospitality pulsates with those who give of themselves selflessly, dedicating their time and energy to truly serve others. This ethos traces back to the ancient innkeepers, who greeted every traveler with warmth and a safe haven, embodying the industry's foundational values of generosity and heartfelt connection. As we move forward, embracing new technologies and ideas in hospitality, it becomes increasingly vital to acknowledge and celebrate the individuals who live out these foundational principles daily. These are the people who, regardless of the era or the latest trends, understand that at its core, hospitality is about caring for people. In todays world that often prioritizes the superficial, let's ask ourselves—who among us today truly captures the enduring spirit of hospitality, ready to lead by example into the future?

“Change begins with me because improvement starts with I.” While co-leading a conference in Boracay, I noticed the General Manager of this 5-star resort rake the seaweeds brought about by the heavy downpour and strong winds. First to go out, first to move then his people followed along. In 3 hours, the beachfront was beautiful again! Change really starts with us. Let us not forget - you cannot change people. Why? Because they are used to their own ways. So it’s always better to change within ourselves first because it becomes the best way to influence others to change too. When we make the effort to change, it compels others to change. Especially when they see that the change you brought to yourself impacts others in a positive way. This is true not just at work but even in our family. So let’s strive to improve even 1% daily. Stop the bad habits, embrace new routines and do all things well. The excellence in your work is a reflection of your character and a testament of your commitment. It was a pleasure meeting you Zsolt Siket (General Manager) of The Lind Hotel! Your people including Matteo of the banquet team were just as proactive as you are - because you led the pack through your example. #purposepassionperformance #leadership

Be UNREASONABLE! in giving hospitality to others around us. This should not only include customers, but also colleagues, friends, families, even strangers. It doesn’t have to be perfect, expensive, or overly elaborate. According to Will Guidara, it will transform your #business and it will also make you and everyone around you feel good. I genuinely believe the same. If each of us does this in all of our interactions, the world will be a better place. 3 steps he suggested: 1. Be present (and listen) 2. Don't take ourselves too seriously 3. Give people a sense of genuine belonging P.S. See how Will was unreasonable in his New York hot dog story at Eleven Madison Park and made the night for his customers with little effort from his end. Source: The Secret Ingredients of Great #Hospitality | Will Guidara | TED Conferences https://lnkd.in/d9cq3hVW 🔴 Call to action: Have you been unreasonable or seen someone or some businesses unreasonable today? Please share your stories in the comment below and help share the concept, especially by doing. You will actively make the world better. #foodforthought #leadership #culture