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Technical Support Representative Heredia, Heredia, Costa Rica Call Center Operations Job Type:Full-time Job Description: Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging. About the Role Integrations is a primary focus at Tebra and the Technical Operations team holds a key role in activating, maintaining the health of our integrated practices through troubleshooting, and offboarding. When a practice has its online schedule integrated with an EMR/EHR/PMS, it improves key performance indicators, decreases churn, increases their average lifetime value, and provides enhanced benefits for the patients that find them online. The Technical Operations team supports internal and external teams through a deep understanding of the integration logic -- this is necessary to troubleshoot and provide solutions for both the practices and the company. Your Area of Focus Periodically, activating or offboarding integrated accounts Periodically dispatching surveys manually. Respond to and resolve technical cases throughout various stages of the customer lifecycle within 5 days or less Reduce the risk of churn by owning the customer’s problems, troubleshooting on the fly, and working through issues with the practice Obtain examples of what is not functioning properly and investigate Document integration-related processes, FAQs and departmental training guides Log all information in Salesforce Document what configurations were adjusted on every call so that future CS employees can see what has been changed and when Support internal and external teams with technical integration issues and/or questions Use your curiosity to figure out what specifically is going on and how you can get things worked out Solve problems while being cautious of the repercussions that can come from making changes to live integrations Become proficient in explaining and teaching technical processes in a non-technical way Work directly with an office manager, doctor, or marketing contact who may not be familiar with the technical aspects of our product and services Understand various types of integrations and workflows that are specific to each practice by asking open-ended questions about what the practice is experiencing and what their expected result is Uncover which integrations Tebra supports and make suggestions that compliment both the practice and PatientPop solution Provide appropriate customer feedback to internal teams Focus on resolving cases to the customers’ satisfaction Receive 90% or higher on the customer feedback survey and a 4.8+ CSAT score

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Hi, This is Zeny recruitment specialist. I'm looking for a Technical Support Engineer who can start ASAP. This is permanent work from home. The salary budget is 1800 to 2500 USD net pay a month depending on your skills and years of experience. If you're interested kindly send me your updated at zbricenio@thyzen.net JD Assist clients thru phone or email and escalate to on-site technician if needed. Assist clients having issues with their line of business software. SERVER ISSUES: • Remote desktop related issues • Remote desktop server nonresponsive troubleshooting • Fslogix related login errors. • Services not working issues. NETWORK ISSUES: • Server network disconnection issues. • Workstation’s network issues. • Firewall rules alteration and reboot. • Wifi network troubleshooting. • VPN software issues. VIRTUALIZATION ISSUES: • ESXI hosted machines troubleshooting • Host down troubleshooting • Increase/decrease datastore storage. SERVER ADMINISTRATION: • Responsible for creating and termination of AD accounts. • Security/Distribution group administration. • File/Folder shares permission management. • Server patches update for tax software. • Respond to servers going offline/non-responsive OFFICE 365 ADMINISTRATION • Create and Terminate User email account. • Resolution of User infected/breached email account. • Management of 365 Spam definitions. • Usage of powershell scripts to manage calendars/contacts/online archive. • Reset passwords and setup of MFA for accounts. EMAIL FILTERING SYSTEM • Scan/search of possible malicious emails. • Placing of email sender on either blocked/allowed list. • Email investigation for possible spam messages. • Use of Connectwise Manage for ticketing system and Kaseya/Connectwise manage for machine management. • Diagnose and troubleshoot workstation’s hardware issues and report it OEM.

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We're URGENTLY Hiring: Software Composition Analysis Specialist Security Lit 🚀 Day to Day Responsibility 👇🏾 ➡️Conducting Software Scans: Regularly run scans on the software codebase using SCA tools to identify vulnerabilities and compliance issues with software components. This might include analyzing both in-house and third-party/open-source software elements. ➡️Analyzing Scan Results: Review and interpret the results from the SCA tools. This involves assessing the identified vulnerabilities for their severity, impact, and the urgency of remediation. ➡️Updating Software Bill of Materials (SBOM): Maintain and update the SBOM, ensuring it accurately reflects all the software components in use, including versions and dependencies. ➡️Collaboration with Development Teams: Work closely with software developers to communicate findings from the SCA process. This may involve advising on the secure use of third-party components and assisting in remediation strategies. ➡️Remediation Tracking and Management: Follow up on the remediation process for identified vulnerabilities, ensuring that they are addressed in a timely manner. This might include re-scanning components post-remediation to confirm that vulnerabilities have been effectively resolved. Apply 👉🏽 https://lnkd.in/gmBdm-6v

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