Rhonda Carlson’s Post

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Global Internal Communications Professional | I'm a storyteller and strategist who helps employees get excited about their work and coming to work each day.

Chapter 4: Diversity hits it out of the park I’ve been sharing my thoughts on #employeeexperience and how #internalcommunications professionals can create a better experience for those on the #frontline. If you haven’t read my other posts, stop, pause and read them before you read today’s. You can find them by dropping the titles into the search box in the upper left corner. Chapter 1: We’ve only just begun Chapter 2: Stories from the front line Chapter 3: B is for brand It’s been a few weeks since my last post. It’s because I’m busy immersing myself in my guest-facing role. Every internal communications professional should spend time on the front line to learn the nuances of the job and the employees. You learn a lot when you walk a mile in someone else’s shoes. I’m having a blast, even when it’s pouring rain. I feel sad when it’s time to go home and my next shift isn’t for a few days. Today I want to talk about diversity, engagement, inclusion and belonging (DEIB). #DEIB and employee experience go hand in hand. They’re a part of an employee value proposition. DEIB is important. We want #employees to be champions of it. To do that, we need to ensure we’re hiring employees of all ages, with varying skills and abilities, religions, race, sexual orientation and more. We want them to be engaged, feel included as well as feel like they belong. We can do this through understanding who they are and what their needs are then creating an employee experience tailored to meet them. The iconic brand I represent hit the ball out of the park. My colleagues' range in age from 18 to 93. (No kidding.) We’re White, African American, Asian, LatinX, Middle Eastern and multiracial. We’re Christian, Jewish, Muslim, etc. Some of us are #neurodiverse. Some navigate the world using two or four wheels. Some have a therapy dog. Some are deaf or hard of hearing. Some have unseen disabilities. Some are part of the #LGBTQ+ community. We represent the colors in a rainbow. The guests who come through our doors do too. They feel included and like they belong because they see someone who looks like them. It creates a better experience for everyone. That means an increase in employee retention and profits. That’s a homerun for any organization. Please share your thoughts. Kristin Hancock Chuck Gose Rebecca Falconer, Prosci® Certified Practitioner

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Kristin Hancock

Community Builder, Joy Sparker, Most Fun Person You Know | Quoted expert in The Wall Street Journal | Everyone's favorite podcast guest

4mo

Immersing yourself in the roles at your organization is valuable beyond measure! This is such a smart way to be the best internal comms professional.

Amy Walsh

Business Communications Consultant | Principal, Euclid Communications

4mo

100% I’m glad you’re enjoying your guest-facing role!

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