Hotels often forget that they are not usually the reason for travel, just someplace to make it enjoyable. Leisure travelers spend more on in-destination experiences than on hotels ... because that's what's important to them. If your hotels aren't monetizing local experiences, why not? First of a two-part series published today: https://lnkd.in/gU-JPg9A #experiences #hospitalitytech #hospitalitytechnology #hospitalityupgrade
Vito Pagano
1y
Thank you for recognizing GettinLocal in your article and how our business model is evolving in destination space ….. Wondeeful article
Thank you very much for your insight. Yes, hotels often have difficulties to promote, reserve, sell activities/services/experiences/upselling/cross-selling on-site and on their destination. So many opportunities before arrival and during stays to enrich experience and monetize those services.
Thank you Doug for such a great article ! Indeed, hotels leveraging travel activities platforms not only enhance guest experiences but also unlock a new revenue stream. It's a win-win, optimizing stays and enriching travel memories.
Onno Janssen
1y
So true! And it starts with informing travel agents about what the hotel offers other than just rooms with meal options. Travel agents can then book these services together with the room. zand note this is as much true for leasure as for business arrangements!
Great article Douglas Rice. Thank you for allowing Planaday to contribute. Hospitality tech is going through an incredible transition right now. I’m thankful that hospitality professionals are recognizing the value and embracing the tools being created for this industry to enhance guest experience and increase effeciencies at the property. 👊
Ian Sawh
1y
Great chatting and meeting with you and learning from the article. Happy that OwnOutdoors Digital & Virtual Concierge could contribute. I love the depth of the article.
Thanks for the detail and all the backup data. Great Article.
Ali Taheri
1y
Great piece Douglas Rice
President & CEO at the Happy Valley Adventure Bureau (formerly the Central PA Convention & Visitors Bureau)
1yDoug, I understand the point of the article, and certainly hotels can and should look for ways to monetize guest experiences in the destination - but have to take exception to the this statement in the opening paragraph: "And hotels usually know that destination better than anyone else (or any website) a guest might consult." Some might say the local Destination Marketing Organization might know the destination the best, as many of their hotelier board members would attest to (and contribute substantially to, in order to help ensure). Otherwise great article, but please don't forget about us!