Long Beach Transit’s Post

After 30 years as a Preferred member, today marks the end of my journey with Avis Rent a Car Once celebrated for their ethos of "We're number two, so we try harder," it appears that the effort to live up to this mantra has significantly waned, if not entirely vanished. What was once a relationship built on trust and reliability has deteriorated into a series of disappointing experiences, culminating in today's ordeal. Despite the promises made by their app, I found myself waiting in an hour-long line, a stark contrast to the 'Preferred' status I was supposed to enjoy. The location was understaffed, and the technology that was meant to streamline the process simply didn’t deliver.Navigating their customer service was like being trapped in a maze—IVR hell for minutes, transferred around three times, and bounced between chat services and rental reps, only to end up back where I started. The communication barriers only added to the frustration, with solutions seeming more out of reach. This isn't just about a single bad day or a one-off experience; it's about a consistent pattern that signals a departure from the values of customer service and care that should define any service industry. Today, I'm voting with my feet and taking my business elsewhere. The journey with Avis ends here, but the search for better, more reliable customer experiences goes on. #CustomerExperience #ServiceFail #NewBeginnings

Sometimes, we can learn a lot from nature. Watching these geese swim effortlessly across this peaceful pond reminds me of how important it is to approach tasks calmly and steadily—just like customer service. The little details, like birds chirping in the background, make the experience even better. Taking this moment to reflect on how I love helping businesses create positive, smooth experiences for their clients. #CustomerService #VirtualAssistantLife #ReflectAndGrow

On my travels this week I was reminded of the importance of communication on customer experience. I had a small delay on my flight in each direction but the impact on me was very different. It went like this... 1). Boarding complete in Toronto, door closed, engines started, but we don't move. After just one minute captain makes an announcement "hey folks, we're all ready to go but there's some aircraft traffic behind us and so it will be 5-10 minutes, sit back, relax and we'll be on our way as soon as we can". I did relax (as much as a nervous flyer can) and sure enough we left after about 10 minutes. 2). Boarding complete in New York, door closed, engines started, and again we don't move. The difference, no announcement. 5 minutes passed, then 10. During this time I'm scanning outside to see if there's bad weather, mechanics working on the plane, escaped animals, anything. The total delay was comparably short. In the absence of communication, it felt much longer and my nervous-flyer-energy increased throughout. This got me to thinking about the customers we serve and how a short communication can change how they experience a challenging situation tremendously. So, if you're working on a customer issue this week, send them an update! To help with my nervousness when flying, I try to appreciate and photograph the views out the window. This one turned out well. #CX #communication #customers

Sometimes we aren’t the right fit for a job. Knowing this is key to customer happiness- even if it’s not with us. I’d rather see a client happy without me than unhappy with me- if it’s the right thing for them. There’s plenty of customers to go around for all of us- let’s try and align the ones that aren’t right for us with another colleague where it might be & ask them to do the same. Then we will all be a lot happier… And most importantly the customer. Isn’t that what counts? #HRGal #travelgal #customerexperience

We've got it all wrong! We tirelessly pursue the perfect customer experience. We map every customer touchpoint in exquisite detail, ensuring every interaction is flawless. But when it comes to our employees—the very people who make these perfect customer moments possible—we fall short. Consider the typical employee experience: Busy traffic. Crowded trains. Loud crammed offices. Zero recognition for efforts. No development opportunities. Rigid schedule for hours or location. Poor communication from management. Overload of work amid frequent changes. Would you treat a customer this way? Absolutely not! Yet, this is the reality for our employees.  So why do we accept it for our employees? Here's the deal: happy employees = happy customers. We have to flip the script! Show your team you care by making their experience amazing, not awful. Photo: my office since yesterday. Making the employee experience excellent. 😀 ❤️ if you agree with this ♻️ Repost to help someone in your network 🔔 Follow to see more of my content: @ani filipova

🌟 Embracing Positivity and Patience: Hey Folks! 👋 Let's talk about my journey from a wide-eyed customer support rookie to a seasoned positivity guru! 😄 Starting off as a customer support executive, I dove headfirst into the world of hearing and solving customer issues. And boy, did I learn a thing or two! 💼 Whether we knew the solution or not, ensuring customer satisfaction was always the name of the game. It was like playing a game of "Guess the Solution" where the prize was a happy customer! 🎉 But here's the kicker - those early days weren't just about troubleshooting tech glitches; they were about mastering the art of staying positive and patient, even when you're Googling the solution under the desk! 🕵️♂️ Fast forward a couple of years, and voila! I've become a connoisseur of good vibes and the unofficial ambassador of patience in the office. 🎩💫 Turns out, what I learned on the job wasn't just about fixing problems; it was about facing life with a smile, even when you're staring at a seemingly unsolvable puzzle. So here's to being positive, staying confident, and tackling life's curveballs with a grin! 😄 Remember, folks, sometimes the best solutions come when you're laughing in the face of adversity! 💪 #PositivityPaysOff #PositiveVibes #LifeLessonsLearned #CustomerSupport

Curious about what makes Short Stays UK special? 🏡👀 Listen to this customer review to hear firsthand why guests love their stay with us! 🌟 #ShortStaysUK #CustomerReview #GuestExperience #TravelUK #HolidayLettings #StayWithUs #TravelTestimonials #HomeAwayFromHome

🚨 Introducing WaitWell's Central Booking Hub: your new solution for streamlined queue and booking management. 🚨 Effortlessly manage queues and bookings across multiple locations, all from one central hub, with secure, role-based access to ensure staff only see what they need. Key features: 📋 Centralized queue & booking management: Easily handle all queues and appointments in one place. 🔐 Role-based access: Staff only access relevant info, keeping sensitive data protected. 🌍 Improved accessibility: Perfect for customers who prefer phone support or face barriers to using mobile devices, including newcomers and those with disabilities. 🙋♂️ Personalized support: Agents can directly assist customers by adding them to queues or booking appointments, offering a personal touch. 🔍 Flexible search: Quickly find and confirm customer bookings or details for smoother service. #newfeature #centralbookinghub #customerservice #accessibility #queuemanagement #bookings

Have you ever wondered how top-notch customer support can transform a business? Check out our latest hotel success story featuring Aditya Resort. 📈 Discover how Exely's dedicated customer support team not only streamlined their operations but also significantly improved their user experience. Stay tuned for more! 💜 #exely #HotelSuccessStory

On this Customer Service Day, we're celebrating the heart of our company—YOU! 🌟💙 Customer service isn't just a department; it's a promise we live by every day. For us, it means more than just transactions; it's about building long-lasting connections. Communication is our lifeline, ensuring you're always in the loop. Personalisation is our art, tailoring our services to reflect your unique needs. Efficiency is our commitment, streamlining processes for a seamless journey every time. Today, we are celebrating the essence of customer service—where every interaction is a chance to make your day extraordinary. Cheers to you, our valued partners and clients! 🎉💼 #CustomerServiceDay #AccountManagement #TravelCompany #arrangeMY #Travel #TravelSolutions