Rajesh Mehta’s Post

The secret to unstoppable growth! Ever wonder what the best way to keep your offerings fresh and relevant is? The secret lies in building a strong feedback loop within your community! The most successful people that I know have one thing in common... they are not just open to feedback they actively pursue and implement it. What does it allow them? 🛠️ Continuous Improvement: The reactions and suggestions from their audience help them refine their products or services. ✅ Customer Satisfaction: Engaging with their community and showing that their opinions matter boosts loyalty and satisfaction. 💡 Innovation Trigger: Constructive criticism is often what plants the seed for their next innovative idea, it allows them to think differently and solve problems creatively. How to Build an Effective Feedback Loop? Comment FEEDBACK below to get access to my free guide "Creating an Effective Feedback Loop" packed with tools and tips to help you engage, listen and evolve based on your communities insights. #FeedbackIsFuel #CommunityEngagement #BusinessGrowth

Every piece of feedback I receive from my customers is a powerful reminder of the impact I have on their lives. Whether it's praise for exceeding expectations or constructive criticism challenging me to improve, each comment drives me forward. Their stories of how my solutions solve problems, bring joy or brighten their day inspire me to do better. And the overwhelming result? Tangible business growth – soaring satisfaction scores, increased retention rates, and a flourishing brand reputation. Customer feedback isn't just about numbers; it's about people and the connections I share. By listening, learning, and acting on their feedback, I not only improve as a professional but also deepen my bond with those I serve. Together, we shape experiences, relationships, and the future. #CustomerFeedback #BusinessGrowth #Inspiration #Connection #ProfessionalDevelopment

Practicing what we preach: Living the customer centric life 😎 Yesterday we invited one of our users, Christian, to the office to get some feedback from him. Christian is an Evolute-User since day 1 and loves to give feedback not only to us but also to manufacturers. It's great to see his high level of intrinsic motivation to make things better and help other to solve problems. Yesterday we wanted to talk with him about some ideas we have for our product and got some very valuable feedback. The lessons I always learn when I do these kind of user interviews and won't get tired to share over and over again: 1️⃣ A user usually has another point of view on things and evaluates ideas differently than you do (you usually think your ideas are great, but other opinions sometimes show they might have flaws 😉). 2️⃣ An honest general feedback from a user about what they love and what they hate provides you some direction towards what you should focus on. 3️⃣ Talk to users before brainstorming own ideas, because of 2️⃣ 4️⃣ I always have this mind-blown-feeling 🤯 after I talked to a user because there's always at least one thing I haven't thought about beforehand. 5️⃣ Customer centricity and feedback loops are key when developing products for a certain audience. Period. What are your experiences when it comes to interviewing users? Do you do it regularly? Any additional learnings you want to add? #customercentricity #userinterview

💡 According to research, 96% of unhappy customers never actually complain. They would just walk away and never speak up. But when they do, it's a rare chance to see exactly what needs fixing. It's easy to take negative feedback personally, and it's frustrating. But without you knowing, it is them that pushes you to get better. So the next time you get that unhappy feedback, don't sweat it. It's actually your chance to improve and win them over for good. After all, it always starts with LISTENING. - How has customer feedback shaped your growth? #customerservice #growthmindset #feedback

Putting Customers First: Why Your Voice Matters Hey everyone! In the hustle and bustle of our daily lives, it’s easy to forget the heartbeat of any business: our customers. Whether you’re in sales, marketing, operations, or any role under the sun, your connection with customers is what truly drives our success. Here’s a little reminder on why your feedback is invaluable: 1. We’re All Ears: Your thoughts, opinions, and experiences matter more than you know. We genuinely want to hear from you, whether it’s a suggestion, a concern, or a simple shout-out for a job well done. 2. Listening is Key: Ever feel like your voice isn’t being heard? Not here! We’re all about active listening – taking the time to truly understand where you’re coming from and what matters most to you. 3. Spotting Opportunities: Your feedback isn’t just words on a screen or voices on a call. It’s the spark that ignites change. By sharing your thoughts, you’re helping us uncover new ways to make your experience even better. 4. Teamwork Makes the Dream Work: We’re all in this together. Your feedback isn’t just for show – it’s the fuel that powers our collaborative efforts behind the scenes. From product teams to customer service champs, we’re rallying to turn your feedback into action. 5. Making It Happen: Talk is cheap, right? Well, we’re all about walking the walk. Your feedback isn’t just filed away and forgotten. It’s the driving force behind the changes we’re making every day to serve you better. 6. Checking In: We’re not just making changes blindly. We’re keeping tabs on how things are going, measuring our progress, and tweaking our approach based on your feedback. After all, your satisfaction is our ultimate goal. 7. Growing Together: Let’s keep this conversation going. Your feedback isn’t a one-time deal – it’s an ongoing dialogue. Together, we’ll keep learning, evolving, and growing to meet your needs and exceed your expectations. How do you gather feedback from your clients? Share your strategies in the comments below. Let’s learn from each other and elevate our practices together. #CustomerFeedback #ClientEngagement #FeedbackStrategies #CustomerExperience #ImprovementJourney

💥 Negative Feedback? It’s Your Time to Shine! Negative comments can feel like a hit, but here’s the truth: they don’t have to be. How you respond is an opportunity to elevate your brand and show the world your commitment to customer service. 🔄 Here’s what you can do: Stay calm – Don’t react emotionally. Take a deep breath and respond with empathy. Acknowledge the issue – Show the commenter you’ve heard them, and validate their concerns. Offer a solution – Be proactive and offer steps to resolve the problem. Follow through – Once the issue is resolved, follow up to show that you care. By addressing criticism with grace and professionalism, you’ll not only resolve the issue but demonstrate to future clients that your brand can handle challenges with confidence. Pro Tip: Responding publicly to negative feedback builds trust and shows transparency. It’s a chance to turn critics into advocates and showcase your customer service skills. How do you handle negative feedback in your business? Share your strategies in the comments and let’s learn from each other! #CustomerService #BrandReputation #SocialMediaStrategy #BusinessGrowth #LinkedInTips #KnowenSocial

💥 Negative Feedback? It’s Your Time to Shine! 💥 Negative comments can feel like a hit, but here’s the truth: they don’t have to be. How you respond is an opportunity to elevate your brand and show the world your commitment to customer service. 🔄 Here’s what you can do: Stay calm – Don’t react emotionally. Take a deep breath and respond with empathy. Acknowledge the issue – Show the commenter you’ve heard them, and validate their concerns. Offer a solution – Be proactive and offer steps to resolve the problem. Follow through – Once the issue is resolved, follow up to show that you care. By addressing criticism with grace and professionalism, you’ll not only resolve the issue but demonstrate to future clients that your brand can handle challenges with confidence. 💪 ✨ Pro Tip: Responding publicly to negative feedback builds trust and shows transparency. It’s a chance to turn critics into advocates and showcase your customer service skills. 👇 How do you handle negative feedback in your business? Share your strategies in the comments and let’s learn from each other! #CustomerService #BrandReputation #SocialMediaStrategy #BusinessGrowth #LinkedInTips #KnowenSocial

Customer feedback is like receiving a box of assorted chocolates – you never know what you're gonna get! Not all feedback is created equal. How do you reject feedback? Fleshing out what started as a fleeting idea and watching it evolve into the finished product that is well-received by my core target audience is sheer bliss. However, with that I began to run into the challenge of balancing random requests that sometimes make you wonder if I was not doing a good job of communicating what the brand is about through the stories behind my product offerings. At the verge of losing sleep over how best to streamline the colors, sizes, products, designs even size options, I had my light bulb moment. 1. I can't please everyone. 2. Customers can place custom orders with the added incentive of getting one custom t-shirt at the price of the established Minimum Order Quantity (MOQ) and that would be a dozen t-shirts. Similar to a storyteller, it's crucial for me as a businessowner to stay true to my vision and voice. While feedback is valuable and can offer fresh perspectives, it's equally important to filter out the noise. Imagine trying to tell a captivating story while constantly changing the plot based on every whim and fancy of your audience. It would be like trying to build a house on shifting sands – a recipe for disaster! If this is all you take away from this epistle on how best to reject feedback, remember: - Embrace feedback, cherish the gems it brings, but don't lose sight of your storytelling compass. - Stay authentic, stay true to your goals, and remember that not every piece of feedback is a golden nugget. - It's your story, your voice – let it shine through, even amidst the cacophony of customer requests. #StayTrueToYourStory #FeedbackGems #AuthenticStorytelling

The #1 reason why products fail is because they don't solve the customer's problem. Stop trying to be a genius. If you want to create a killer product, you need feedback. Ask your audience: - What is your biggest challenge? - What do you hate about current solutions? - What's the one thing you wish you had? Then, listen. Take their feedback and transform it into action. Create a product that solves their problem. Create a product they'll love. The result: - More sales - More customers - More loyalty Remember, feedback isn't criticism, it's an opportunity to improve.

Behind every piece of feedback lies an opportunity to grow. Are you listening? In a service-driven business, feedback is gold Whether it’s glowing praise or tough criticism. While negative feedback might sting, it’s one of the most valuable tools for growth. Rather than seeing it as a setback, We should view criticism as a chance to improve, adapt, and offer even better service. When we actively listen, address concerns, and make real changes, We show our customers that their voices matter. Over time, this not only boosts satisfaction but builds stronger relationships and trust. The key? Stay open, patient, and ready to learn. By turning feedback into action, we create opportunities to grow, evolve, and thrive. Let’s accept every piece of feedback as a steppingstone toward delivering the best possible service. How do you handle customer feedback? #customerfeedback #servicedrivenbusiness #growthmindset #customersatisfaction #businessgrowth #feedbackmatters