Robert Moniz’s Post

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Solutions Architect at Fortra

As we navigate this rapidly evolving technological landscape, the integration of digital humans and digital twinning stands out as a significant advancement. One key takeaway from my recent reading is how digital humans, like Bank of America’s Erica, are reshaping customer interactions by providing personalized and empathetic engagement. This approach not only enhances user experience but also alleviates pressure on human resources in sectors such as healthcare, where virtual assistants can monitor patients and remind them about medication. With these innovations, we can create environments that support better decision-making and human connection. How are you leveraging digital humans or digital twins in your organization to enhance interactions and efficiency?

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