Executive & Governance leader in Government, Healthcare, Philanthropy, Higher Education
Organizational culture is the key to improving customer experience and outcomes in healthcare.
Retired -- Director, Consumer Assessment of Healthcare Providers and Systems (CAHPS) & Surveys on Patient Safety Culture (SOPS) Programs; Agency for Healthcare Research and Quality
Read here about how the University of Georgia Health Center used Surveys on Patient Safety Culture to assess the safety culture of their facility: https://lnkd.in/eJEy2hv9. Their thoughtful and informed assessment led them to an employee-centered, rather than a work process approach, as well as interventions to serve patients more effectively.