Robert Powers’ Post

New #IQVIA white paper! Explore how to truly lead in customer experience, #biopharma organizations need to embrace more effective customer experience measurement capabilities that go beyond satisfaction, showing near and long-term metrics building towards ROI and business impact: https://bit.ly/3VgfRwf

New #IQVIA white paper! Explore how to truly lead in customer experience, #biopharma organizations need to embrace more effective customer experience measurement capabilities that go beyond satisfaction, showing near and long-term metrics building towards ROI and business impact: https://bit.ly/3yTusWy

New #IQVIA white paper! Explore how to truly lead in customer experience, #biopharma organizations need to embrace more effective customer experience measurement capabilities that go beyond satisfaction, showing near & long-term metrics building: https://bit.ly/49m4ZCm

🔍💼🏥 Elevating Customer Service in Healthcare through Data Analysis 🏥💼🔍 In today's dynamic healthcare landscape, customer service isn't just about addressing concerns—it's about delivering personalized care experiences. Data analysis plays a pivotal role in achieving this goal. By harnessing the power of data, healthcare providers can: 1️⃣ Understand Patient Needs: Analyzing patient feedback and historical data enables healthcare organizations to anticipate patient needs, tailor services, and improve overall satisfaction. 2️⃣ Optimize Operations: Data-driven insights help streamline processes, reduce wait times, and enhance efficiency, ensuring smoother patient interactions and seamless care delivery. 3️⃣ Enhance Engagement: Leveraging data analytics allows healthcare providers to engage with patients on a deeper level, providing relevant information, proactive support, and personalized recommendations. Incorporating data analysis into customer service strategies isn't just a trend—it's a necessity for delivering exceptional patient experiences. Let's harness the power of data to transform healthcare service delivery and ultimately, improve patient outcomes. 💪🔬💻 #CustomerService #DataAnalysis #Healthcare #PatientExperience #Innovation

Investment in Provider Data Management is Critical to Power Digital Patient Experiences. https://lnkd.in/gYTRcCSQ

Customer experience continues to be a very hot topic in the #biopharma industry, with more than 40% of executives naming innovative and personalized #customerengagement models as their highest priority for the year ahead. Learn more in our latest white paper from #IQVIA’s Matthew Smith and John Moran: https://bit.ly/3RNWR6f

🚀 𝟭 𝗗𝗔𝗬 𝗟𝗘𝗙𝗧 Get ready for tomorrow's webinar with Roche and Forrester on Competitive CX Benchmarking in Healthcare! Join us to explore strategies for transforming patient-centered care and gaining a competitive edge. Industry experts Judith Weader and Benjamin Bastian will cover: 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝑫𝒆𝒄𝒊𝒔𝒊𝒐𝒏-𝑴𝒂𝒌𝒊𝒏𝒈: Learn to identify key touchpoints, retain customers, and explore growth opportunities. 𝑫𝒆𝒆𝒑𝒆𝒓 𝑰𝒏𝒔𝒊𝒈𝒉𝒕𝒔: Discover how to leverage customer interactions for meaningful change and innovation. Don't miss this chance to gain practical tips, industry insights, and real-world success stories. 📅 𝗗𝗮𝘁𝗲: 𝗔𝗽𝗿𝗶𝗹 𝟭𝟭𝘁𝗵 🕓 𝗧𝗶𝗺𝗲: 𝟭𝟲:𝟬𝟬 𝗖𝗘𝗧 𝗦𝗲𝗰𝘂𝗿𝗲 𝘆𝗼𝘂𝗿 𝘀𝗽𝗼𝘁 𝗻𝗼𝘄: https://lnkd.in/eu3m5TqH See you there! #HealthcareCX #PatientExperience #CXStrategy

InsideData assists healthcare providers in mapping the patient journey, identifying touchpoints, and addressing patient needs and expectations at each stage to enhance satisfaction and outcomes. Put the 'care' in healthcare with InsideData as your partner. #insidedata #digitaltransformation #technology #innovation #business #digital #businesssolutions #digitalinnovation #Digitisation #information #communication #data #transformation #multichannel #customeronboarding #CCM #cxm

Nowadays, our self-educating public turns to digital tools and interactions as a health priority. Patients view their communication experience as a reflection of their care team, which is why customer service must become a top priority for healthcare operators. 80% of patients prefer digital communication when contacting their practise and 76% of healthcare managers recognise digital customer engagment as critical. Don't worry, we have the solution, click on our infographic for more details or call us for a demo. https://oal.lu/MhZ3O

Presently, #customerexperience remains a very hot topic within the #pharmaceuticalindustry . With the increased interest and investment, comes an increased pressure to demonstrate value and impact. #netpromoterscore has become something of the preferred metric for many organizations looking to measure #cx , with many setting NPS goals to advance their customer-centric transformation journeys. However, NPS is not without its limitations, especially within a complex industry like pharmaceuticals. With the rush to show impact, too many organizations are falling into the trap of assuming NPS will be a silver bullet solution. To overcome inherent challenges with NPS, at IQVIA, we believe a more dynamic and integrated set of CX metrics are required for improving a brand or franchise’s performance. Read more in our latest article via the link below. John Moran Nick Mageras Brian Lovinguth Matt Doyle Rachel Cunningham Adam Sohn Christie Conn https://lnkd.in/ejd8Ck2g