Robert S.’s Post

Understanding your competition in the restaurant industry isn't just about knowing their menu—it's about grasping their strengths, weaknesses, and customer experiences. <3 How can you leverage this insight to differentiate and elevate your own offerings? 🍽️📊 Subscribe to MDS YT channel for more practical tips and insights on restaurant operations: https://lnkd.in/djnAXhwn #RestaurantStrategy #CompetitiveAnalysis #IndustryInsights

Ever wondered what makes a restaurant truly special? It's not just the food or the ambiance, it’s the people. 🌟 To stand out in the market and win the loyalty of your guests, follow these golden tips: - Train employees to be friendly and considerate. - Ensure your team sells the product line perfectly. - Highlight what makes your restaurant unique in your marketing. Remember, customer experience starts with your staff and ends with your marketing! What steps are you taking to create a memorable dining experience for your guests? Comment below and share your insights. #CustomerExperience #RestaurantMarketing #EmployeeTraining #BusinessGrowth #BrandLoyalty #HospitalityIndustry #

Exciting article from our Bruce Reinstein, Tim Hand, Kimberly Letizia and Art Bell from Kinetic 12! Here is just a snippet: According to restaurant operators, boosting traffic is the #1 most effective tactic for improving margins in 2024. Offering an exceptional customer experience- from the moment they arrive to the time they leave - is one key strategy for achieving this. Let's elevate the dining experience together!

📢🔥"Business Wisdom: Beyond Prices to Value-driven Success" ✅Ever played the price comparison game when choosing a restaurant? 🍽️ Think about it - it's not just about the cost; it's the entire dining experience. The ambiance, the service, the satisfaction derived. Now, apply this principle to your business strategy. 🔶In the vast marketplace, winning isn't just about offering the lowest price; it's about delivering unmatched value. 🌟 It's like opting for a restaurant not just because it's the cheapest, but because the experience leaves you fulfilled and wanting to come back. 🔶Similarly, in business, customers are drawn not just by the price tag but by the overall value they receive. Whether it's exceptional service, unique offerings, or a memorable experience, value speaks louder than price. 🔶So, as you navigate your business journey, remember - play the value game. Prioritize delivering exceptional value over simply competing on price, and watch your business thrive in the long run. ⛔ #ValueDrivenSuccess #BusinessWisdom #CustomerExperience

Has anyone else been obsessed with The Bear? (S2 spolier) 🐻 In one episode, Richie, a seemingly very hard-shelled and there-to-collect-his-cheque restaurant manager, stages at the 'best restaurant in Chicago'. It completely shifts his idea of what a great customer experience is, and what delivering that experience can mean to him. His experience in this high-pressure environment inspires him to love what he does and be much better at what he does. In this restaurant, the front-of-house team make an enormous effort in getting to know their clients on a personal level, and surprising them with highly personal experiences. There's a scene where one of the customers is visiting Chicago, and it's their last night. Richie overhears them at their table, saying that they wish they'd had the chance to try a real Chigaco deep-dish pizza during their stay. He excitedly runs off to the nearest authentic Chicago pizza place to order one for them. When he delivers this to their table, they're blindsided, and he's left feeling amazing. He made their day and his own. This restaurant does this daily. Customising their customers' experiences and delivering something completely unique, which is why they're consistently overbooked. Wouldn't it be amazing if that's how all businesses ran? Researching their customers in such depth that their customer experiences were this special. While researching every individual customer isn't realistic for all businesses, particularly product-based over service-based, we can all put more effort into understanding our customers and explicitly demonstrating that we understand their wants and needs. From marketing to customer experience. P.S. If you haven't seen The Bear, you should. It's one of the best shows I've seen in ages. #HonestMarketing

🚀 Ready to take your restaurant to new heights? Let's chat! Schedule a consultation today, and let's craft a strategy to boost your efficiency, delight your customers, and drive your bottom line. Your success is my mission! 💪💻 #Shift4 #RestaurantPOS #SalesRep #RestaurantSuccess #PointOfSale #HospitalityTech #TailoredSolutions

Let's Collaborate for Success! If you're ready to amplify your restaurant's performance, I'm here to help. Comment below or send me a message, and let's explore the tailored strategies that will set your restaurant on the path to unprecedented success. 🚀🍾 #RestaurantSuccess #PerformanceBoost #CulinaryExcellence #CustomerSatisfaction #CollaborateForSuccess Excited to hear from you and embark on this exciting journey together!

"Hold and Fire" is a familiar language in the restaurant setting, but is it truly effective with your current point-of-sale solution? Ensuring you have the right technology in place to seamlessly manage holding or firing orders in the kitchen is crucial for delivering the customer experience you aim to achieve. #rightway #trustedpartner

That feeling when your partners are taking big strides 😍 ✨ Congrats to Voodoo Doughnut for being featured in QSR's "40/40 List for 2024"! And it's not just for their whimsical donut creations. Voodoo is also an impressive leader in operational performance and guest experience, consistently tackling their top Tattle opportunities each month to stay ahead. 40 days into 2024, the brand has already seen 17% increase in speed of service, and 13% increase in order accuracy! ✨ Our second shoutout goes to Hart House for being featured in Nation's Restaurant News "2024 Breakout Brands"! While #kevinhart's star power is undeniable, Hart House's excellent execution and high guest satisfaction have earned them sustained growth. By actively listening to their customers, Hart House's guest satisfaction is 11% higher than industry average, with a much lower incident rate than competitors. Time and again we see steady improvements in guest experience winning the game. Our most successful partners have shown us that while there's no short cut, the answer is deceivingly easy: listen to your customers, and the rest will come! #restaurants #restaurantbusiness #guestsatisfaction #customerfeedback #cx 2024 Breakout Brands: https://lnkd.in/eqwxSGpi 40/40 List for 2024: https://lnkd.in/eHKFgxSa