Robinhood’s Post

Time for a change? Maybe! Happy new year LinkedIn. As we start the year 2024, I have done some career evaluation and it feels like I haven't found home in my career path, what does this mean? It means I am interested in starting out on a different path this new year. A customer 'facing' role so integral that it shapes product direction - CUSTOMER operations! I have cumulative 3 years experience working as a customer service officer in a telco and a commercial bank so I truly understand the rudiment of dealing with 'difficult and angry customers' while I have transitioned into product management after my CS experience, I believe I am now better equipped to shape processes for building a product that doesn't just solve a problem based on CEO'S perception but based on actual users feedback, pain point and churn point. It may interest you to know that I have a wide range of experience building products from ideation to post launch across many tech industries since I worked at tech agencies. Should you know anyone hiring or anyone who can guide me with my transition journey from #productmanagement into #customeroperations I am beyond happy to connect as this is a career defining moment for me. #newyear2024 #careerdevelopment #careertransition #customeroperations #ineedamentor

"You’ve got to start with the customer experience and work back toward the technology - not the other way around." – Steve Jobs, 1997 In my experience, a software developer's career progression is proportional to how quickly they internalize this concept. Because great products emerge when developers have as deep an understanding of the end-user's needs as they do of the underlying technology. And building great products is the fastest way to accelerate your own career. #softwaredevelopment #softwareengineering #product #careerdevelopment

You make a difference every day, and we are grateful for every day you spend with us. Happy work anniversary!👏 Pritam Das, Senior Software Engineer - Engineering, 3 Years, "Believe you can and you're halfway there." Chethan N, Senior Associate - Fraud Prevention, 3 Years, "Work hard in silence, let success make the noise." Mahima Gurnani, Lead - Human Resources, 3 Years, "From scratch to spectacular, embrace every quirky challenge." Devank Bhatnagar, Assistant Manager - Operations, 5 Years, "Greatness is not a matter of chance, it’s a matter of choice." Dawood Iqbal, Associate - Customer Success, 2 Years, "Dream big, but don’t forget to set your alarm.” Balaji Shanmugam, Lead - Data Engineering, 3 Years #workanniversary #employeeappreciation #anniversary #employeeexperience #branding #fintech #neobank #work #employeebranding #motivation #motivationmonday #leadership #marketing #collections #customersuccess #finance #engineering #frauddetection #technology #humanresources

Amidst the lay-off season, I believe it’s also important to keep working on your skills while looking for job opportunities. I am excited that I successfully completed the Product-Led Certification offered by Pendo.io, specializing in product growth strategies and roadmaps. As a prior Product growth analyst, I was able to widen my knowledge on how data-driven insights can be utilized to inform product decisions and enhance user engagement, drive adoption and retention. I was able to wear multiple hats from a Product Manager’s perspective on why designing a seamless onboarding experience is important to guide users to valuable "aha" moments. An effective Product strategy is to utilize customer feedback loops to iterate and improve product features. I am excited to apply these learnings to serve as a Product lead by defining analytical roadmaps aligned with product visions, using data to shape product development and quantify new opportunities. Let's connect to explore opportunities for collaboration and growth! #OpenToWork #Layoff #ProductAnalyst

It’s been a month since I started as an Account Executive at Revolut, and I’m amazed at how much you can learn in such a short time. Between intensive training and finding my own rhythm, the biggest lesson so far is that time management is crucial to success in this role. For senior AEs out there, what other insights or tips would you share with someone starting out in this role? #AccountExecutive #WomenInSales #CareerGrowth #TechSales

#HeyCS👋🏼 - looks like I'm going to have to change my handle to #HeyCX👋🏼 😏 Today marks 1 full month 🎉 since I started as the Customer Experience and Support Manager at ReadyTech Government, where we exist to help communities thrive. What am I actually doing now? It's been an exciting month getting my head around the honour of representing 11 people in my team and almost 300 customers around Australia - mostly local councils and some government bodies who use Ready Community software (https://lnkd.in/gcTbscip) to serve their communities. Being responsible for CX&S, I make sure that our customers get the results they need and I ❤️ knowing the work I do has a real impact on the lives of millions of Australians every day - it's tangible and meaningful! Where have I been for the last month? I didn't post earlier because I don't often believe those posts where someone's in their first week on the job and saying how wonderful everything is. I think it takes longer than that to really know you're invested in where you work and that your workplace is invested in you - but I'm there now. 👍🏼 One month in, I've had a wonderful onboarding and I feel like I belong and have a long, challenging and worthwhile journey ahead of me here. Who do I need to thank? Michelle for thinking of me for this role and playing a huge part in making it happen - glad to be joined at the hip with you on this journey. Thanks also to my wonderful referees Aaron and Scott, who both went well out of their way to vouch for me when I reached out to them. Does this mean I've left #CS? Yes and no. On one level, I'm glad to not have the word "success" in my title anymore because there's often so much out of the control of CS teams that will impact whether their customers are successful or not. It can be a heavy cross to bear. On the other hand, we can always control the experience we create for our customers - in good times and in bad. It's a surprisingly different mindset, even if the end goal is always the same: get customers results that they value. I'm still looking forward to sharing everything I learn in this role, because whether you're #CS or #CX, it's going to be relevant. Final thanks: Big shout out to Carly Agar - while a lot of her job-seeking coaching content is aimed at newer people trying to get into CS, I've been in the industry for 14 years now and I tell you no-word-of-a-lie that I followed her playbook and advice to a tee when I was preparing and interviewing for this role, and probably would've failed if I hadn't. She absolutely nails it with the advice she provides. If you're struggling to find work in this industry and haven't been following Carly, you should do that. Now. It worked for me. #customersuccess #customerexperience

Day 4 of My IT Journey: Freshdesk, Intercom, and Zendesk Continuing to expand my IT knowledge! 🌐 Today's class covered: Freshdesk: Explored Freshdesk’s features for managing customer support tickets and providing efficient customer service. Intercom: Learned about using Intercom for customer messaging and support, and how it helps in building strong customer relationships. Zendesk: Discussed how to utilize Zendesk for comprehensive customer service management, including ticketing, live chat, and help centers. These tools are essential for effective customer service and support in any organization. Excited to continue learning and applying these skills! #LearningJourney #ITSkills #Freshdesk #Intercom #Zendesk #CustomerSupport #ContinuousLearning

📣 Exciting news alert! Co.Lab is offering flexible payment plans to make your tech journey more accessible! In these challenging times, we believe everyone deserves a shot at pursuing product management. Spread your payments over 12-24 months and start your career transformation hassle-free! 🚀 Interested? Book a call with one of our program advisors to learn more: https://buff.ly/4cMJRYv #productmanagement #tech #techcareers

48 hours ago, the biggest project of my career went live (I was literally in charge of $1 million) My job and reputation were on the line for this project and I was $h!t scared! So, 4 months back, I took up a large-scale company-wide contact center project. My job was to ensure that our customer service after the project would leave a mark. For all 15k+ of our customers (yes, it was huge!) But the catch, 300k+ employees would be using it. Given that I literally had zero idea about IVRs and contact centers,  I was $hit scared. But being scared ultimately helped me. Here’s what happened. Soon after I got the assignment, I knew the next 3-4 months would be pure hustle. -Working with multiple teams -Understanding the nuances of IVRs -Finding the problems of the customers I knew I would be neck-deep in the project, but the first 2 weeks, I struggled. The reason? I was spread too thin and had too much on my plate. I knew how high the stakes were for the project, so the next Monday, I made a huge change. I set my whole focus on one thing, like a laser. And what do you know? It worked so well. The next 4 months, I: -made solid progress with 7+ different teams -completely owned the product and the process -add a layer of convenience to the customer experience And it went live with no hiccups at all! The biggest learning from my experience: being focused is the best skill to have today. Before you learn to do the job, make sure you know how to focus first. It’s absolutely crazy how it can help you master yourself. I should know 4 months ago, I was blank when it came to IVRs Today, I know them like the back of my hand :)

The Journey of 6.5 Years ==================== Six and a half years, a path I’ve walked, Through highs and lows, where lessons talked. The climb began with humble grace, A month of data, entry’s embrace. At Right to Inform, the seed was sown, A brief stint where roots were grown. Then #Teleperformance called, with #Adobe in tow, Tech support roles helped me grow. Six months passed in learning’s arms, #Hyrefox beckoned with recruitment’s charms. For three short months, I placed my bets, Before #Suresuccess saw me set. Two months flew in a salesman's guise, With #Vi-John's banner on the rise. Back to Teleperformance, a yearlong stay, Where the grind was tough but paved my way. Then at #Amazon Development, twelve months flew, In development roles, I paid my dues. Retention called at #Vaibhav Global's door, Four months strong, but I craved for more. #Telus International, just four months long, The learning curve was quick, but strong. Then Systace came, for few months more, But the journey wasn’t yet in store. #MetlifeGOSC for 3.5 months, Where another chapter kept me alive. Then I walked in for #IMS as recruiter now, I stand, But there's much more life has planned. Through ups and downs, each role, each day, With every step, I found my way. The road ahead is long, I know, But with each lesson, I will grow. This journey, though it twists and winds, Has shaped my heart, my soul, my mind. Miles to go, and more to see, A life unfolding, ever free. -Aditya✍🏻 #BlinkingEye_- ~_