Rock Medical Group ’s Post

It's Henry Cavill's Birth-week! Here's to another year of swoon-worthy smiles, chiseled jawlines, and epic action scenes. What's your favorite Henry Cavill role? Share it with us in the comment section! #CatchTheSEAWave #HenryCavill

☝️ Did you know that a woman spends approximately one-third of her life in menopause? Menopause, Skin & Solutions: I really enjoyed working on this topic with my colleague Carmen Gutierrez, to share up-to-date scientific information about understanding the skin concerns associated with it and propose relevant corresponding solutions. 📹 For everyone who couldn't make it inside, for anyone interested in, stay tuned to register and access the recording! #skinandmenopause #IMCD #ShapingtomorrowsBeauty

And what are YOUR plans for Memorial Day Weekend? *************** I'm Stephen E. Seckler, Esq. - Counsel to Counsel 🦉 I help lawyers stop thinking and acting like a lawyer so they can advance their careers, grow their practice, and become better leaders and managers

We're just as invested in your well-being as you are, and we're dedicated to making it apparent ❤️ Here's a look at our unique approach, which doesn't just recognize your individuality, but values it. https://lnkd.in/g-PNmKDt

Too many people take things personally rather than use #systemsthinking to understand why systems are built for certain purposes, hierarchy, outcomes and rather than focus on "I'm not racist" or "why does it have to be about race" focus on the fact that very constitution categorized by race and there are people alive today who could not go certain places because of the color of their skin. It is illogical to think that you snap your fingers and voila..it is suddenly gone from mindsets, culture, systems. The South has vastly different economic realities because it was a system and industries dependent on enslaved labor and with emancipation, "property" became human citizens. There is no logical world where those realities do not need to be taken into account. #Blackhistorymonth

So cool when people you know publish!! Check out this great new book!! #cxstrategy #customerexperience

Building relationships is where it's at!

New article with Jim Sterne in Applied Marketing Analytics journal. In case you want the gist, here's the abstract: This paper explores the integration of generative artificial intelligence (GenAI) in voice of the customer (VoC) analysis to provide deeper understanding of prospects and customers. GenAI has enormous potential to enhance customer satisfaction, refine products and services and improve the customer experience. This speculative paper illustrates how GenAI can keep pace with increasing customer expectations and the volume of feedback by uncovering nuanced sentiments, trends and customer needs through context comprehension and its conversational query capabilities. The paper explores the power of GenAI in VoC analysis for improving customer satisfaction, accelerating troubleshooting and resolution and upgrading products and services. Additionally, this paper addresses the role of GenAI in advanced communication routing, agent support, multilingual support and sentiment analysis, showcasing its ability to provide comprehensive and context-aware insights. Keywords: generative AI; GenAI; voice of the customer; VoC; customer satisfaction; sentiment analysis; customer feedback analysis

Words are tough to find in describing the impact that Ray had on me, so I'll simply recall a story. There are countless out there like this from those he impacted. Twenty-odd years ago, I was a fresh graduate of the University of Nebraska. Freshly outfitted with a degree and energy, I was ready to take on the world. But as a fresh mechanical engineering graduate, I was doing what most find themselves doing - load calculations. It's tedious, but is a critical step in mechanical systems design. One of my first assignments at BranchPattern (formerly M.E. Group) was the Gallup World HQ in Omaha. Designed by Gensler, it has a beautiful curved atrium. To this day, whenever I drive by on trips to Omaha, I think of Ray. In tackling the load calcs for the atrium, I had a choice. The curved wall wasn't truly curved, and the software wouldn't let me input it that way anyway. It was made up of dozens of straight segments, each slightly articulated a few degrees to create the curve. I had a choice - input each wall segment individually, changing the inputs manually to offset the orientation a few degrees. Or, I could dramatically simplify it and make it something like three wall segments. The latter could be done in an hour or two. But the former, that might take a couple of days. I approached Ray and asked him what to do. "I don't know... why don't you try it both ways and see what you get?" So I did. I watched as my early '00s-era desktop chewed on the inputs for hours, then left and came back the next day to find the results. They were the same. Maybe not exactly, but close enough to not matter. In looking back, Ray certainly knew the answer. He could have saved me hours of work, but it was one of the many times Ray gave me the opportunity to learn how to recognize what matters. Not just in the technical work but also in life and caring for others. All of us who spent time with Ray are saddened by this loss, but his impact on the people around him will carry far into the future.

It is my pleasure finding my name on RCDD wall. A nice magnifying lens tool to check & verify the current RCDD credential holders on the RCDD wall celebrating 40th anniversary of the reputable RCDD certificate. Hint: The names are arranged ascendingly according to the last name. #BICSI #RCDD