All too often, newly hired CROs tend to be given a simplified view of the company’s process for customer engagement. 1. Send welcome email 2. Follow up with reminder emails 3. Give advice 4. Send renewal reminder (and pitch upsell) 5. Sign renewal (expansion deal if you succeed) The truth is anything but, and companies would benefit from adopting a more nuanced interpretation of the customer lifecycle. Peter Armaly advocates companies to divide their customer lifecycle into multiple phases, and define milestones, objectives, and the manner of measurement for each of them. For more of these ideas, consider getting a copy of the latest edition of our Ideabook. Link: https://lnkd.in/gc2SB6bR #Propel24 #Ideabook #ProfessionalServices #CustomerLifecycle
Rocketlane’s Post
More Relevant Posts
-
Squivr & Salesforce Keep track of key customer relationships to maximize engagement & provide better service. This can lead to increased customer satisfaction, repeat business, and referrals. ▶ Improved sales productivity: Automate many of the tasks involved in the sales process, freeing up salespeople to focus on closing deals. This can lead to increased sales productivity and profits. ▶ Reduced costs: Help businesses save money on marketing, sales, business development, and customer service. It can help businesses automate tasks, streamline processes, and improve efficiency. ▶ Improved decision-making: Squivr can provide businesses with insights into their customers and business, which can help them make better decisions. This can lead to increased profits and growth. #relationshipmanagement #relationships #orgcharts #relationshipmaps
To view or add a comment, sign in
-
-
Country Business Leader | Digital Transformation | Digital Advocate | SaaS | Cloud | Coach & Mentor | People, Culture, & Growth Mindset | Passionate Cricket & Supercars+Formula1 Fan
#SaaS success hinges on customer #retention! By now, you probably know that securing new customers costs far more than maintaining the ones you have. Once you have converted a target account into a customer, keeping them should be a primary objective. That feat is accomplished through #renewals. This new blog explains the evolution of renewals’ importance and how to build customer loyalty through proactive measures: https://sie.ag/6K5zgc #siemenspartners #siemens #siemenssaas #partnerships #longjourneytogether #customerretention
To view or add a comment, sign in
-
-
Could your approach to customer service be limiting your growth? Each company has its own specific requirements, and the tools you use for customer service ought to mirror these distinctions. Reach out to GO2 Partners and discover how we can empower you to fully leverage HubSpot's Service Hub. Ready to strategize? https://lnkd.in/gndx9Y2v #HubSpot #ServiceHub #GrowthStrategy
To view or add a comment, sign in
-
-
💡 Want a more productive team? Equip them with real-time customer data using our HubSpot CTI Connector. Instant access means quicker resolutions and happier customers! 😊 #AgentProductivity #CallCenterTech #CustomerCare #RealTimeData #SupportTeam #EfficiencyTools #ContactCenterSolutions #AgentEmpowerment #FastResolutions #CRMIntegration #odeaintegrations
To view or add a comment, sign in
-
-
Director of Services Strategy & HubSpot Certified Trainer at SmartBug Media | Building the Roadmap for HubSpot's #1 Partner Agency
6 Questions Your Support Agents Can't Easily Answer if They're Using Zendesk: 1. Do I need to be aware of any sales deals/opportunities in progress that impact how I should respond to a ticket? 2. Do I need to loop in a specific executive sponsor, CSM, or sales executive regarding this ticket because they have a closer relationship with the customer (and if I don't then the customer experience suffers)? 3. Has this customer recently engaged with any of our marketing/sales/CSM campaigns, and should this influence the priority or handling of their ticket? 4. What products or services has the customer purchased, and are there any ongoing issues or upgrades related to these that I should be aware of before responding? 5. Is the customer at risk of churn based on their recent interactions or lack of engagement with our product/services? 6. Have there been any recent billing issues or disputes that I need to be aware of before I engage with the customer? Sure your agents can find this information. But not easily. If you want more out of your support and success team, your data needs to be in one system. If you're a HubSpot CRM customer but using Zendesk for support, it's time to migrate. Your customers will thank you. Your agents will thank you. Your bonus based on retention and upsells will finally become a reality. Want help migrating? We got you: #HubSpot #CustomerExperience #ServiceHub #SmartBug #AllSystemsGrow
To view or add a comment, sign in
-
HubSpot just got even better with the launch of HIPAA-compliant features! 🎉 ➡️ Swipe through to learn more about how SmartBug can help you leverage HubSpot's new HIPAA-compliant features and unlock a secure, efficient customer relationship management solution for your business! Ready to see how HubSpot + HIPAA can support YOU? Learn more -> https://hubs.ly/Q02C_Dt20 #HIPAA #HealthcareCRM #HubSpot #SeniorLiving
To view or add a comment, sign in
-
Is your customer service strategy holding you back? Every business has unique needs, and your customer service tools should reflect that. Connect with GO2 Partners and let us help you harness the full potential of HubSpot's Service Hub. Let's talk strategy. https://hubs.li/Q02v8kxD0 #HubSpot #ServiceHub #GrowthStrategy
To view or add a comment, sign in
-
-
Working closely with Software product and Application companies in Growth Consulting I Partner Ecosystem Development I FinTech I Collaboration I To Grow and reap their market potential
The best way to reach to the masses with you software products and applications is : 1. Direct customer acquisition 2. Through a well- defined partner network Both the above do take time as is a consistent effort. But the more the visibility the better would be the reach. The intent is that the market should know about your offerings and YES they should see the demo of your applications. #softwareproducts #saasapplications #customeracquisition #scaleup #partnerprogram #channelpartners #businessgrowth
To view or add a comment, sign in
-
-
The 3 biggest mistakes businesses make in customer support: 1. Ignoring feedback 2. Slow response times 3. Lack of follow-up Let’s fix them: - Listen to your customers - Respond promptly - Follow up to ensure satisfaction At NMS, our expert sales team support and 100% satisfaction guarantee ensure your business thrives. Boost your revenue and grow your business faster than ever before! Share your thoughts or contact us at support@leadgenunlimit.com. #LocalSEO #NearMeOptimization #GoogleMyBusiness #LocalVisibility #BoostLocalTraffic #GoogleLocalServices #GoogleScreened #GoogleGuaranteed #TopSearchResults #HighQualityLeads #SEOResults #PayPerResultSEO #PerformanceBasedSEO #TopGoogleRankings #RiskFreeSEO #SearchBoxOptimization #AutoSuggestSEO #SearchVisibility #GoogleBingYouTube #TrafficDiversion #5StarReviews #PositiveReviews #GoogleReviews #ReviewAutomation #ReputationManagement #AIAutomation #BusinessAutomation #AIChatbots #LeadGeneration #24x7Engagement
To view or add a comment, sign in
-
Are you aware that customers are increasingly frustrated with automated systems when trying to address their inquiries? Pulse's CallDesk offers a solution by empowering your business representatives to personalize every interaction. With CallDesk, your representatives can humanize each exchange, providing clarity to your customers, increasing engagement, and enhancing satisfaction levels. Make your customers happy with CallDesk today - connect with the Pulse team for more information! 044 4000 1800 or marketing@pulse.in #CustomerService #CustomerCare #BusinessSolutions
To view or add a comment, sign in
-
Co-Founder at WarmCall | AI buyers that handle sales pitches for you
2moPeter Armaly Great to see you on the cover! :D