We are proud to announce that Rocket Mortgage has been named #1 for client satisfaction in mortgage servicing by J.D. Power for the 10th time!
This honor is based entirely on client feedback sourced by J.D. Power, who surveyed more than 11,000 American homeowners to determine the rankings. In addition to #1 overall satisfaction recognition, Rocket was also the top ranked company in every individual category measured in the study.
This is a testament to the tech and AI investments Rocket has made in the past year, including Rocket Logic – Synopsis which leverages AI to transcribe client phone calls, automatically capturing details, sentiment and client patterns. This helps Rocket assist clients faster and enables all of our team members – from the newest to the most seasoned – operate at a very high level. The tool is projected to save team members more than 45,000 hours per year, freeing them to concentrate on meaningful relationships with Rocket’s serviced clients.
Congratulations to all the Rocket servicing leadership and team members who deliver award-winning speed, certainty and empathy to our clients every day!
Find the full announcement here:
Founder & CEO | Software Architect | Design Engineer | Gamification | Structural Architecture Specialist | PaaS & IaaS Focused Development
4moThank you for a great interview. Though we are not in the fintech field, but instead 3D interactive industry, there are some crossovers on a horizontal level. This was quite insightful and helpful for even companies like me, as several lessons and tidbits that apply cross industry. From the 1-100 to AI hallucinations. This also has helped reinforce the concept of good planning for (real-time) experiments. Again, thank you!