👉 Helping Leaders & Organizations Build Winning Service Cultures | CEO at Uplifting Service | Keynote Speaker | NYT Bestselling Author | World’s #1 Customer Experience Guru 2018-2024
Want to be number 1 in your industry? Here’s how to set your organization apart from the competition. ➡️ Invest in building a SHINING service culture. Your organization's culture is UNIQUE. And when it’s a culture that delivers UPLIFTING SERVICE to employees, customers, and communities… …well, that’s a differentiators that CANNOT be imitated. That’s why transforming your service culture leads to more revenue, less churn, and higher profits. 💡 And it’s why so many of my clients climb to the TOP of their industry. That’s what happened with my banking clients at HBL. HBL had FIVE major competitors – and it served clients nationwide, including in some very remote regions. Computer systems were unstable and walk-in traffic was always high. HBL committed to going BIG and FAST, training more than 10,000 employees in less than a year. ☑️ Customer service scores shot up… ☑️ Innovation increased… ☑️ And within 3 years, HBL had SURPASSED its competitors. The lesson for you? 👉 An investment in service culture UPLIFTS your ENTIRE organization. And your customers (and your industry!) will TAKE NOTICE. ✅ Check out HBL’s full story (link in the comments below). And then share your thoughts!! What do you think? Do you agree about the importance of a service culture? How does YOUR service culture compare to that of your competitors? Ron Kaufman ~~~~~~~ P.S. Join CEOs and other top leaders who are transforming their organizations' culture... and developing an unbeatable competitive advantage. 👇 Find the link in the comments below! 👇 #business #leadership #culture #innovation
Ron, your insights are gold! Building a shining service culture isn't just about differentiating yourself—it's about creating lasting value for both employees and customers. HBL's success story is a powerful reminder of the impact a strong service culture can have. 👏🏻 Thank you for sharing it with us!
Thanks for sharing
Instilling a culture is an investment and a long-term process, but it will potentially bring positive impacts as it makes the company distinct. Ultimately, it becomes a standard that many will either expect, strive to reach, or uplift. Appreciate you sharing this, Ron Kaufman!
It's great to be part of HBL culture
Awesome Bank ! Excelling in a superb service culture … A little history: Originally established in 1941, HBL moved its operations to Pakistan in 1947 at the request of Muhammad Ali Jinnah, hence becoming the first commercial bank to lay its foundation in the country
Ron Kaufman your post resonates deeply! In today's hyper-competitive landscape, organizations need more than just products or services—they need a culture that uplifts and inspires. HBL's remarkable turnaround is proof that investing in service culture yields tangible results.
Ron Kaufman its was the best experience being chosen as a part of the uplift ...n even better was to be inclass with you 👍
Ron Kaufman Very Informative. Thank you for sharing.
HBL - Habib Bank Limited wasn't just a workplace with vitamin culture, innovation or diversity actually; it was a launchpad for my data analytics career. Frankly speaking, from the day one, the Data Analytics department became my personal growth engine. Every challenge, every project, was an opportunity to delve deeper, from the intricacies of backend coding to the strategic impact on the business front. This unrelenting learning curve fueled my passion for data-driven insights and ultimately empowered me to become a professional trainer, sharing my knowledge across leading Banks, Big Four Firms, non banking financial institutions, corporates, and education sector globally. Thanks to my generous line manager, Agha Barjees ACCA and to HBL's supportive culture, I soared beyond borders, and for that, I'm eternally grateful. #HBLAlumni #GrowthMindset
Founder & Digital Marketing Consultant | Driving Growth with SEO, PPC, and Social Media at Digionomy.in
1ySpot on, Ron! A strong service culture isn't just a nice-to-have—it's a strategic imperative for staying ahead of the competition. HBL's journey is a testament to the transformative power of prioritizing service excellence. Truly motivating!